WESSEX FIRE AND SECURITY is looking for employees for positions:
administrator
Working hours
full-time | Contract
Salary
salary
Responsibility
you will be liaising with the wider business along with engineers and customers to ensure we deliver our clients' expectations
to assist with management of external customers and contractors, programmed works, field engineers and customer portals
maintain and manage internal invoicing records for the Accounts department
assist the team leader and client accounts with any queries relating to customer service, compliance, and costings submitted
raise credits and process transfers as required to maintain customer satisfaction and positive cashflow
assist the team leader with administration tasks and needs as required for the business and wider team
wessex fire and security is looking for a new administrator to join their team in Shaftesbury on a 9 month fixed term to assist them in an exciting period of change future-proofing the growth of the business
manage the phone system with the wider business to answer, divert, allocate and log phone calls
service coordinator
Working hours
full-time | Permanent
Benefits
laptop
Salary
salary
Responsibility
ensure all works are scheduled correctly to deliver effective diary management
ensure all engineering reports, invoices, purchase orders and documentation are completed in a timely manner
manage and process a set range of engineer weekly expenses and timesheets
allocation, processing, and completion of subcontractor works, raising purchase orders and signing off associated invoices
update customer details, accounts, and systems to maintain compliance and accuracy for the customers we support
to be a front face of the department and point of contact for all service and maintenance bookings, emergency call outs, tasks, and queries
set up files and charges for new customer orders
be a point of contact between the service & maintenance department and our wider business
operations manager
Working hours
full-time | Permanent
Benefits
company car
laptop
Salary
salary
Responsibility
effectively manage job balances and closures to maintain positive cashflow to the business in all areas
manage and assist with disciplinary procedures where required in conjunction with company policies and HR teams
work directly with the company Director to ensure strategic goals are being met and to help improve day to day operations and compliance for the installation department driving efficiency, revenue, and customer support for the department and wider business
be responsible for line managing key reports in the department to ensure service excellence is delivered on all aspects and complete annual reviews of directly reporting staff offering feedback and assistance where required
keep regular contact with contract managers and administration teams to ensure daily work diaries are constructed effectively and efficiently with parts and materials proactively sourced and ordered to return maximum efficiency on resources
manage and approve department requests for plant, vehicle repairs, holiday and specific equipment or materials
work collaboratively with the contract managers and administration team leader to ensure regular revenue targets are met and contract SLA’s are withheld whilst providing high levels of delivery
attend regular meetings with the company director and department contract managers as required
Requirements
job Types: Full-time, Permanent
business administration apprentice
Working hours
full-time | Apprenticeship
Language
english
Salary
salary
Responsibility
provide administration support to the team as required
to assist in covering for other duties as and when required in other areas of the business
to carry out such duties of a similar level of responsibility as may from time to time be reasonably required
to answer the department telephones and take messages when necessary for other members of staff
office administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
maintain and manage internal invoicing records for the Accounts department
assist the team leader and client accounts with any queries relating to costings submitted
raise credits and process transfers as required to maintain customer satisfaction and positive cashflow
assist the team leader with administration tasks and needs as required for the service department and wider team
manage the phone system with the wider service team to answer, divert, allocate and log phone calls
receive and allocate phone payments for the large customer base
to cost and complete invoicing in all aspects of the service department comprising of but not limited to; daily engineer call outs, return visits, parts, quoted works and a range of designated clients in a timely manner against company monthly targets to maintain positive cashflow and to keep work in progress levels up to date
update customer details, accounts, and systems to maintain compliance and accuracy for the customers we support
fire & security engineer
Benefits
laptop
company car
Responsibility
systems to include Fire & Intruder alarms, CCTV, Networks, Communicators, Door access control and remote apps and signalling
communicate and feedback with our customers on all systems to ensure a comprehensive understanding of service works completed and system operations
ability to work on own initiative and to work as part of a team when required
maintain, repair and service a range of systems in line with current industry standards ensuring PPM targets are achieved across our customer base
be responsible for the management, maintenance and security of all company and personal equipment and stock
respond to day to day reactive service calls on all types of systems in line with industry standards and record all data in electronic format creating service reports while keeping service delivery manager and service co-ordination team notified of activities and daily progress where required
conduct minor install works and repairs in a safe and correct manner ensuring all works are compliant, correct and meet industry and customer satisfaction while maintaining constant communication levels with service delivery manager and service co-ordination team where required
attend in house and external training courses when required
Requirements
full UK Driving licence
good communication, calculation & literacy skills
good time management, ability to manage own workload and work to deadlines
A team player with a willingness to learn and lead where required
good communication skills with a high level of customer service
strong knowledge on Fire and Security products and systems in order to deliver excellence across a range of high level clients