we have around 600 passionate colleagues working within our business, supporting our ever-growing customer’s needs
we have doubled the size of the business in the last 18 months and have plans to increase our growth further
wavenet are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and recognised as a leader in our field
offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK
we’ve undertaken three acquisitions recently, and to maintain our market position, we need to ensure that we continue to be a great place to work, a company that people want to build their careers in, providing a platform for further company growth
job Title: Technical Support Engineer
reports to: Service Desk Supervisor
Salary
salary
administrator
Working hours
full-time
Responsibility
wavenet is a Managed Services Provider of industry-leading cyber security, communications and technology solutions headquartered in the Midlands
gathering of relevant and required purchasing information
raising the Purchase Orders on Sage/PSA and sending to the relevant supplier/vendor
provide up to date progress reports on raised Purchase Orders
highlight any issues or risks to the Purchase Orders i.e. price mis-match
formed in 2000, Wavenet has grown to become a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK
ensuring price checks have been completed against the Sales Order
management of small hardware/software only orders that do not require Project Management
Salary
salary
Requirements
procurement: 1 year
purchasing: 1 year
service delivery manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
becoming the Single point of contact within the account for Service related problems and escalations
taking ownership of escalated customer issues, troubleshooting with our engineers to find resolution
regular and agreed communication with the customer
trend analysis within your account and also within Wavenet
problem Management ownership
reporting against contractually agreed SLAs and guidelines
proactively working with customers to ensure a continued successful relationship
continually looking for ways to improve the Service and demonstrate this
Requirements
2 years’ experience as a Service Delivery Manager
experience in an IT or telecommunications role would be advantageous where you have gained experience of using technical products
ITIL or Agile Certification preferred
service Delivery Management: 2 years
purchase ledger
Working hours
full-time
Salary
salary
Requirements
accounting: 1 year
management accountant
Working hours
full-time
Salary
salary
Requirements
if you want to further your career and join a rapidly expanding, forward-thinking business, this might be the role for you
accounting: 1 year
you will be required to work from our Headquarters based in Solihull, however, as a business we do encourage agile working which includes working some days of the week from a home location
Responsibility
cost of sales deferrals / accruals calculation and journals
improving processes within the MA Team
stock reconciliations
working closely with the Sales operations manager to review the new deals won by the sales team
updating the cashflow forecast model weekly and reviewing with the Financial Controller and Chief Financial Officer
intercompany reconciliations – liaising with management accountants on other entities
cost of Sales accruals / prepayments
overhead accruals / prepayments
support engineer
Working hours
full-time
full-time | Permanent
Language
english
Salary
salary
Responsibility
maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues
keeping records and updating documentation
provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training
build and maintain positive relationships with customers, delivering high standards of customer service
provide remote support as and when required
provide on-site support for customers with IT issues. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems
work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits
providing technical support via the telephone, email, and remote-control sessions
Requirements
an understanding of Networking such as LAN & WAN
experience working in a voice support environment on a service desk
preferable experience in working on a range of telephony solutions including ISDN, Hosted, SIP and analogue services
preferable experience of working other Voice telephony products such as NGN and Inbound platforms
A basic understanding of the number porting process
service coordinator
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
Requirements
customer service: 1 year
Responsibility
ensuring any faulty equipment is returned to stores in a timely manner and any required replacements are sent to customer site
hr business partner
Working hours
full-time | Permanent
Salary
salary
Responsibility
this will include a wide range of employee-related activities, including performance management, induction recruitment and building our culture
you will provide day-to-day support and advice to the Senior Leadership Team and management in all aspects of HR in a fast-changing environment
as Wavenet continues to acquire companies, you will support the induction process / TUPE for new colleagues, supporting them to integrate into Wavenet teams
working with the HR Director, you will support a number of HR projects which aim to increase employee engagement as Wavenet continues to build its scope and scale
supporting the HR Director with implementation of activities or broader change projects
coaching managers and providing guidance on completion of exit interviews, probationary reviews and performance development issues
assist in the launch and review of the employee handbook
internal account manager
Working hours
full-time | Permanent
Salary
salary
Requirements
sales: 1 year
technical engineer
Working hours
full-time
Salary
salary
Responsibility
troubleshooting and diagnosing IT hardware and software faults
logging customer incidents and requests
working alongside our 2nd Line and Field Services Team to escalate calls as required
ensuring customer calls are managed efficiently
offering advice and support to customers in a professional manner
work within a small team as part of a wider service delivery function
focus on developing your skills with support of other team members
job Type: Permanent - Full-time
Requirements
great customer service skills
knowledge of technology / IT terms and issues
confident communicator via email, telephone and face to face