Salary at WAVECREST

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KINGS LODGE LONDON ROAD WEST KINGSDOWN SEVENOAKS TN15 6AR UNITED KINGDOM

TIN: 04311051

Transportation & logistics

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WAVECREST

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WAVECREST is looking for employees for positions:

customer service advisor

Responsibility

deal courteously, respectfully, and effectively with enquiries or requests from customers and clients
trouble shooting and escalating customer queries to the correct departments or senior member of staff
keeping customers informed of new products and services that could be beneficial to them
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processing customer/client information in accordance with processes and procedures
ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s
proactively establishing and maintaining a strong professional working team relationship inside and outside the contact centre

Requirements

contact centre/Customer Service experience
experience within Telecoms industry
an excellent, clear, and professional telephone manner
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good verbal communication skills
great problem solving and organisational skills
good working knowledge of Microsoft Packages
the ability to work well in a fast-paced environment

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