WAVECREST Salary
KINGS LODGE LONDON ROAD WEST KINGSDOWN SEVENOAKS TN15 6AR UNITED KINGDOM
TIN: 04311051
WAVECREST Premium profile inactive Premium profile inactive
Earnings on positions in WAVECREST
WAVECREST is looking for employees for positions:
customer service advisor
Working hours
- full-time | Permanent
Responsibility
- deal courteously, respectfully, and effectively with enquiries or requests from customers and clients
- trouble shooting and escalating customer queries to the correct departments or senior member of staff
- keeping customers informed of new products and services that could be beneficial to them
- processing customer/client information in accordance with processes and procedures
- ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s
- proactively establishing and maintaining a strong professional working team relationship inside and outside the contact centre
Requirements
- contact centre/Customer Service experience
- experience within Telecoms industry
- an excellent, clear, and professional telephone manner
- good verbal communication skills
- great problem solving and organisational skills
- good working knowledge of Microsoft Packages
- the ability to work well in a fast-paced environment
Contract type
- wavecrest is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, SMS, interconnect, and other communication capabilities
- we also design, build and manage products and key components for our clients, including a communications app for one of the world’s largest retailers