WAKE GREEN in Birmingham Salary

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225 WAKE GREEN ROAD BIRMINGHAM B13 9UZ ENGLAND
TIN: 12544809
  Consulting services
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WAKE GREEN
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WAKE GREEN is looking for employees for positions:

reception supervisor

  • reception supervisor

Responsibility

  • 1.2 Ensure that the practice telephone service is manned effectively to minimize response times for patient calls
  • 1.3 Demonstrate good customer working practices by working on reception and the telephone desk as required
  • 1.4 Demonstrate excellent customer service standards by dealing with more complex enquires from patients
  • KEY RESPONSIBILIEIS 1.0 Customer Service 1.1 Allocate staff to reception desk and telephone duties, ensuring that the practice operates with a minimum of 1 Receptionist at the front desk and telephone desk at all times
  • 2.0 Management Responsibilities 2.1 Demonstrate effective team leadership skills through working alongside the reception team on a daily basis
  • this will require organising reception staff to prioritise other work and ensuring that discretionary breaks or lunchtimes do not affect customer service
  • 2.2 To develop and implement practice standards of service, reception protocols and practice policies in liaison with the Practice Manager
  • 2.3 To oversee and monitor adherence to the above, providing additional training and staff support, if necessary