field engineer
6 the last 345 days, recently 2024-03-29
Responsibility
- respond to support calls as assigned within Service Level Agreements
- acting as first point of contact for any onsite issues
- assisting & learning from electrical fitters and telecoms engineers
Show more +48 - work as a team to deliver timely resolution to customer requests from telephone and email
- travelling to various site around the UK
- fibre optic testing and fault finding. – OTDR & ILM
- maintain an understanding of the internal escalation process
- communicate with clients to determine needs and explain complex issues
- to attend all relevant training courses
- installation of floor mounted and wall mounted communication cabinets and installation of various containment systems i.e. tray work, basket & trunking
- maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels
- oversee repairs and technical improvements
- A responsible attitude, demonstrate integrity and initiative
- to be a highly motivated team player with the skills and ability to manage changing priorities
- liaise with vendors to arrange hardware repairs/replacements
- interest in electrical & telecoms engineering with a desire to learn and progress
- completion of works within project timescales
- setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections
- inspect and test devices for safety, and maintenance of onsite equipment
- be a team player, take responsibility and ownership of their tasks
- to report on progress percentage complete at site against original and revised scope of works
- physical Workstation and peripheral relocations
- troubleshoot and repair of network related issues e.g LAN, Wi-Fi, Access Points, switches
- numerate, accurate and have good written and verbal communication skills
- detailed daily weekly site reports – internal & customer facing as required
- performs general preventative maintenance tasks on computers, laptops, printers
- installation, construction and splicing of all types of fibre optic technologies, including UG, OPGW, Skywrap and ADSS joints, & blown fibre
- maintain excellent verbal and written communication with technical and non-technical audience at all levels
- highly organised and disciplined in their approach
- access Management and Maintenance through Active Directory and Office365
- able to work alone, can manage and prioritize workload effectively
- the ability to work on their own initiative
- site Surveys
- perform initial Server Infrastructure troubleshooting and maintenance
- an ability to plan and prioritise key tasks
- to work closely with the Field Services Team Manager and other team members to ensure the success and profitability of the team
- to be fully authorised for all customers and organisations Vysiion are engaged with
- escalate issues and involve Tech Ops 3rd Line wherever required in order to resolve an issue as quickly as possible
- agile, enthusiastic & motivated
- mentoring of site engineers
- flexibility to work from home subject to line managers approval
- detailed daily weekly site reports- internal & customer facing as required
- mentoring direct reports/colleagues/trainees
- to provide standby cover as required on a rota basis
- to take full responsibility for a van, tools and splicing and testing equipment
- to work in accordance with Vysiion and customers' Health and Safety requirements
- to take the role of Working Party Leader on a project by project basis
- performs general preventative maintenance tasks on end user devices and peripherals
- access management and maintenance through Active Directory and M365
- to liaise with customers and/or site management when required, in relation to site meetings, surveys, access and working arrangements and technical queries
- to report effectively to the Field Services Team Manager on a daily, weekly and as required basis
Requirements
- keen interest in IT Support services with a view to progress in an IT Support Career
- experience in managing/troubleshooting Windows Desktop Operating Systems
- confident communicator with excellent telephone manners
Show more +17 - experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies
- previous Customer Service experience required
- previous experience as a Field Engineer or similar IT support role
- experience in using ITIL based ticketing system
- knowledge and understanding of Windows 10 and up
- experience of provisioning desktop, laptops, tablets, mobile devices, and printers
- knowledge and understanding of Windows Sever 2016 and up
- understanding of safety guidelines
- knowledge and understanding of basic networking concepts
- an analytical mind and strong problem-solving ability
- experience of setting up Computer Hardware and Peripherals and installing computer software
- troubleshooting experience with Virtual Desktops
- applicant will ideally have had exposure to Azure solutions
- ability to carry out Message tracking, filtering, and managing policies
- managing Anti-Virus protection
- our People
- knowledge of Networking
Trade
- chemical Engineering
- Chemical Engineering
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