manager
Responsibility
- company Description
- ownership of 8-10 accounts
- working closely with sales and delivery teams
Show more +23 - building relationships and understanding of client business, objectives, and roadmaps
- proactively look for opportunities to expand the business with the client and increase revenue
- customer retention & renewal
- we are a team of highly trained experts that are passionate about the Salesforce ecosystem and helping our clients achieve their digital transformation goals within that ecosystem
- salesforce Opportunity pipeline mgmt
- we help them achieve these goals by providing a wide range of services such as development, implementation, integration, customization, maintenance, and support
- this role is of particular significance for complex projects or enterprise transformation programs that may present numerous challenges and dependencies
- escalation path from client or Delivery Manager / Project Manager
- with 25 years in the market, 16 offices across 12 countries and over 2,000 successful projects deployed we have learned how to create a dynamic and fun working environment all while constantly investing in our teams by providing them professional development and career growth opportunities
- client account planning and Quarterly Business Reviews
- approving SF customer stories and VRP case studies
- the Customer Success Manager is responsible for building a relationship with the client, gaining knowledge of their business, and understanding their project goals and objectives
- they are focused on ensuring the success of the project, and are not solely focused on the process of managing the team
- requesting CSATs
- the Customer Success Manager must be capable of managing a team effectively to ensure that the project is delivered within the parameters of time, cost, and quality
- maintain customers as active references
- they will facilitate the development of the solution or product, and support the client throughout the delivery process to ensure the full engagement of business stakeholders
- CRS + extension SOWs
- invoice approvals
- the Customer Success Manager will need to navigate and support the VRP delivery team in addressing these challenges while ensuring the success of the project
- unbilled time/investment requests
- in summary, the Customer Success Manager position involves a customer-focused approach to consulting engagements, with a strong emphasis on managing teams and facilitating successful project delivery
- project expenses and resourcing approvals
Requirements
- high level knowledge of the Salesforce platform and how customers get benefit from the Salesforce - is essential
- demonstrable ability to manage and grow enterprise accounts
- achievement and success-driven personality
Show more +8 - comfortable building relationships with C-level stakeholders and Salesforce AEs
- great customer facing skills with ability to build and nurture relationships
- additional Information
- discretionary bonus scheme - % bonus depends of the Band/Level of Employee
- enhanced Workplace Pension Scheme - Employer’s contribution % depends on the Band/Level of Employee
- 5+ years as an account manager within product or services consulting
- private Healthcare cover - Individual / Family private healthcare cover depends on the Band/Level of Employee
- additional Leave - 1 day leave for birthday
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