VOYANT RECRUITMENT

Responsibility

• liaise with internal stakeholders and third parties to ensure all relevant information is captured and progress of works communicated, working collaboratively
• to maintain record of all new and used vehicles customer files in an efficient and effective manner
• input and maintain key data in relation to work activity undertaken in our systems ensuring data entry is accurate and complete
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• complete and process all vehicles orders in line with company policy and procedures
• documented correspondence with clients in the Company’s Customer Relationship Management systems
• ensure the accuracy of orders against current specification codes for standard and factory fitted equipment
• produce reports for the operational delivery teams as requested
• manage the day-to-day activities, ensuring work is prioritized and completed with attention to detail and excellent quality
• recommend process improvements to enhance efficiency and effectiveness of Operation Support processes
• provide secretarial assistance as required, including making appointments, typing correspondence and answering telephone calls as and when required
• arrange handover of taxed, registered and prepared vehicles to sales staff customers. Supply keys and completed service and handbooks, sales invoice, vehicle handover checklist, finance documentation and all other appropriate records
• document and log all transactions in a structured and methodical way and maintain a systematic filing system for prompt retrieval of documentation
• prepare and complete all sales invoices and relevant paperwork in a timely and accurate manner for both retail and trade sales. Check with Sales Manager for accuracy of all documentation prior to handover to sales staff

Requirements

• communication Skills
• administrative Support
• data Entry
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• automotive Industry
• proposition
• customer Service
• relationship Management
• sales Administration
• written Communication
• sales Invoices
• previous experience in similar Operations Supports role
• experience of managing a complex and demanding workload
• previous experience within the Automotive industry and Knowledge on Kerridge
• ability to make well informed decisions based on all available relevant information
• excellent interpersonal and communication skills with the ability to build good relationships with a range of clients
• good written communication skills with a strong attention to detail
• sales administration: 1 year
• administration: 1 year

Benefits

• profit sharing

Earnings for position sales administrator

Responsibility

• document accounting system and work with FD to make improvements
• document accounting system and work with CFO to make improvements
• work with FD to produce reporting and forecasting for board
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• work with CFO to produce reporting and forecasting for board
• oversee all the transactional finance functions, accounts payable, sales invoicing, payroll
• oversee all the transactional finance functions, accounts payable, sales invoicing, payroll, and commissions
• provide and improve reporting on aged receivables to debt collection
• undertake detailed balance sheet reconciliations, post journals, and produce month end P&L, balance sheet and cashflow
• authorise payments for suppliers and payroll
• treasury Management
• capital asset management
• supporting the leadership team and board in determining financial strategy
• providing high level financial support to all departments
• control and monitor bank account transactions and conduct reconciliations, including weekly cashflow reporting
• produce variance analysis and commentary weekly and monthly
• communicate variance analysis to relevant departments
• supervise and mentor the team as it grows

Requirements

• accounting System
• accounts Payable
• finance Manager
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• financial Support
• sheet Reconciliations
• variance Analysis
• manage Multiple
• minimum of Part Qualified or qualified by experience
• comfortable using MS Office Suite products
• good analytical and problem-solving skills
• excellent organisational skills to manage multiple stakeholders within projects while working to strict deadlines
• ability to work on your own initiative
• management: 1 year
• ability to effectively work within a team to analyse, interpret, and consolidate information to produce effective reporting and communications to all levels of the business

Benefits

• profit sharing

Earnings for position finance manager

Responsibility

• audio typing, preparing and amending draft documents
• making and receiving telephone calls and dealing with emails
• dealing with clients both in person and on the telephone and assisting clients in the absence the fee earner
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• making appointments and assisting with queries
• photocopying, filing and general office duties including opening files and preparing completed file storage
• assisting other members of the Private Client support team and liaising and assisting other members of staff as appropriate
• assisting fee earner with collating and scheduling documents for form E’s, trial bundles and briefs to counsel etc
• liaising with Accounts Department to obtain cheques, printouts etc., as necessary
• liaising with the Office Manager with regard to stocks of stationery etc
• providing reception cover when required

Requirements

• legal
• microsoft Word
• secretarial
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• typing
• private Client
• experience within a Private Client/Family Department
• experience within Family Law department
• experience within a Private Client Department
• previous legal PA / Secretarial experience
• organised and reliable, prioritises, works to a high standard meets deadlines and pre-empts and raises issues
• excellent internal and external customer service skills
• strong communication and rapport building skills

Benefits

• profit sharing

Earnings for position legal secretary

Responsibility

• activate accounts on legacy systems when appropriate
• review information available on upgrade requests
• resolve queries liaising with Sales team
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• complete the Supplier Watch report daily/ weekly
• set payment terms for new accounts
• credit check applications using nominated credit agencies in line with company policies
• advise Litigation Team Leader on any issues or discrepancies on rejected credit checks
• data input of credit applications details onto legacy systems to generate account numbers and activate account where necessary
• discuss account applications and rejections with Sales representatives
• manage the assigned work pool station: Pre credit check, New Accounts email pot, awaiting account number insert and Additional account pot

Requirements

• billing
• credit
• data
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• facilitator
• written Communication
• experience of managing a complex and demanding workload
• ability to make well informed decisions based on all available relevant information
• excellent interpersonal and communication skills with the ability to build good relationships with a range of clients
• good written communication skills with a strong attention to detail
• advanced IT skills

Earnings for position accounts administrator

Responsibility

• to validate new claim requests against clearly defined policies and issue claims forms to customers where appropriate
• manage customer interactions via telephone and email ensuring customer’s expectations are always appropriately met
• reviewing complex claims
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• managing the customer experience and providing updates throughout the claim lifecycle
• answering a high volume of calls and making calls to assist with ongoing case management
• complete ad hoc tasks in relation to the above when appropriate
• to validate returned claim forms against clearly defined policies to establish the company are liable for loss and damage in transit issuing settlement or rejecting where appropriate

Requirements

• proven and demonstrable experience of working in a fast-paced customer service environment
• strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• you will be always polite and professional and have a willingness to go the extra mile to exceed customer expectations
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• ability to work as a team player and on your own initiative
• demonstrate high levels of self-motivation and initiative to effectively problem solve
• claims Processing: 1 year

Earnings for position claims handler