Salary at VOO GROUP

Responsibility

• making sure our practices are inviting to our clients and their pets
• point of contact for clients for the referral function, hospital and surgical cases
• client compliance management
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• client facing for payments, bookings, queries and admissions for procedures
• client facing for payments, bookings, queries, and admissions for procedures
• complaint handling and resolution
• maintaining and reviewing error and complaint logs with the team and senior managers
• managing medication and shop/food orders
• support and training of client care advisors
• administration function for consent, insurance and debt management
• answering the phone and be the initial friendly voice and point of contact. Liaising with veterinary surgeons to ensure client needs are met
• being ready, visible, and available to look after our clients, increasing the client bond to safe-guard and ensure a consistent customer experience and they are 100% satisfied
• liaising with veterinary surgeons to ensure client needs are met
• diary management for the referral function
• management of client accounts

Earnings for position receptionist

Responsibility

• making sure our practices are inviting to our clients and their pets
• client facing for payments, bookings, queries and admissions for procedures
• answering the phone and be the initial friendly voice and point of contact. Liaising with veterinary surgeons to ensure client needs are met
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• being ready, visible and available to look after our clients, increasing the client bond to safe-guard and ensure a consistent customer experience and they are 100% satisfied

Requirements

• customer Care
• customer Service
• sales
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• veterinary

Earnings for position customer advisor

Responsibility

• pet handling for examinations and procedures
• cleaning, sterilisation and disinfection
• restocking
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• equipment care and maintenance
• in-house laboratory testing
• setting up for procedures
• assisting the veterinary and nursing team monitoring anaesthesia and recovery
• cleaning/bathing pets
• basic reception tasks: taking payments, answering telephones, and making bookings
• supportive training environment
• fully funded training course
• great team spirit and regular team meet-ups

Earnings for position nurse

Responsibility

• scheduling household maintenance
• handle requests and queries appropriately
• answering phone calls and emails

Requirements

• you must be a strong communicator
• have great organisation skills
• enjoy working with and helping people with a positive can-do attitude and a real go-getter attitude
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• positive attitude with a confident and empathetic approach
• ability to flourish in a busy environment, multi-tasking and maintaining organisation
• you should be willing/ able to travel to our practices as required

Earnings for position personal assistant

Requirements

• united Kingdom
• nannying: 2 years

Earnings for position nanny