VOLUTION VENTILATION GROUP  Salary

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C/O VOLUTION GROUP PLC FLEMING WAY CRAWLEY RH10 9YX ENGLAND
  http://www.volutiongroupplc.com
TIN: 04569321
 Manufacture
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VOLUTION VENTILATION GROUP
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VOLUTION VENTILATION GROUP is looking for employees for positions:

it technician

  • it technician
  • payroll manager
  • hr administrator
  • hr business partner

Working hours

  • full-time | Permanent

Responsibility

  • maintain the central record of issues that users experience with any computer hardware, software or associated equipment or service
  • configure and maintain user accounts
  • help maintain the user access and security of IT systems and application software
  • configure and install computer hardware and software to set Company standards
  • work as part of a team to manage logging of daily IT Support tickets onto the ticketing system and answering incoming phone calls
  • maintain accurate inventory records of computer consumables, software, hardware and associated equipment
  • act as a point of contact, on operational matters, between the Company and suppliers of computer hardware, software and services to ensure that problems are resolved
  • purchase and install IT hardware, printers and consumables, ensuring suitable stock levels are maintained

Requirements

  • A fantastic development opportunity to work within a busy, and experienced, Information Services department
  • you’ll be responsible for supporting the company’s IT services including installs, maintaining and resolving issues with computer systems, hardware and software
  • technical support: 1 year
  • you will be the initial point of contact for all users of the IT service and ensure that their computer\\software related issues are logged on the helpdesk system and corrective procedures are taken or applied
  • you’ll monitor the progress of outstanding issues, keeping users informed as to the status of their issues, and escalate any un-resolved issues as necessary to the IS Helpdesk Supervisor
  • to be successful in this role you will be enthusiastic and a great communicator with the willingness to learn IT systems and processes
  • you’ll be able to confidently manage a large volume of IT support tickets and incoming calls from users, and be able to plan and prioritise your day ensuring you are meeting departmental targets