Vivun Salary
London
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Earnings on positions in Vivun
Vivun is looking for employees for positions:
support engineer
Working hours
- full-time
Responsibility
- tier 2 support for incoming product requests or technical issues directly from customers
- provide a deeper understanding of the issue and any applicable workarounds to our customers
- actively manage client support cases on a daily basis
- respond to client-reported issues in a timely manner and/or per service level agreements
- investigate and document bugs and feature requests to share with our Product and Engineering teams
- develop and maintain product expertise, including best practices to provide value to customers
- author and maintain internal and external product knowledge-base articles
- take ownership of customer issues through to resolution - including troubleshooting, external and internal communication, and providing meaningful feedback to the customer on a regular basis
Requirements
- you’re self-motivated, driven, and always focused on “doing the right thing” for the company
- you have excellent problem solving and analytical skills
- you’re able to communicate technical concepts effectively in a clear, service-oriented manner
- you're naturally curious, with a desire to learn and become an expert on Vivun’s platform and its underlying technology
- you’re comfortable with integration concepts and process flows in SaaS technology ecosystems
- you have +2 years of customer support experience in a customer facing role
- you have 2+ years of B2B SaaS troubleshooting experience in a tier 2 technical support capacity and you’re experienced in writing external facing and internal support content