VISUALSOFT is looking for employees for positions:
digital account manager
Working hours
full-time
Responsibility
overall, you will be responsible for your clients' happiness, online growth and their relationship with Visualsoft
as a Digital Account Manager, you will manage multiple client relationships and will be the dedicated point of contact for clients within your portfolio
we are looking for an experienced Digital Account Manager to join our growing Client Success team
you will liaise with our service delivery departments across the business to ensure client queries are dealt with promptly, reliably and professionally
with your clients' growth ambitions at the centre of everything you do, you will be responsible for providing advice and guidance for platform or online marketing related queries, and acting as the first point of contact for clients who require information relating to additional Visualsoft products and services
as a Digital Account Manager, your ultimate goal is to help your portfolio of retailers grow their businesses online by aligning their needs with Visualsoft products and services
working proactively with your Client Services Director, you will identify opportunities using a strategic approach to propose additional services to secure further business with existing clients
contribute to NPS by delivering excellent customer service at all times
Requirements
what you will be doing
build and nurture strong client relationships
work closely with clients to understand their goals and objectives
proactively undertake website and marketing performance reviews for your portfolio
compile proposals for your clients based on discovery and insight to recommend additional products/marketing services/platform features
attend client meetings when required for clients who are interested in additional products and/or services
manage client expectations in a professional manner, ensuring effective communication is consistent along the way
take responsibility for the quality assurance of all services delivered to your clients
digital project manager
Working hours
full-time
Responsibility
during the probation period, it is important for you to work from our Stockton HQ
this will allow you to fully engage in your role and seamlessly collaborate with the team
we are on the lookout for a Digital Project Manager with a strong background in either digital, SaaS, or ideally eCommerce to join our Enterprise Project Management Team
no one day in Project Management is ever the same
this is a fantastic opportunity for the right person to be part of an award-winning agency and one of the best places to work in the North East - certified by The Journal
you will need to be extremely organised, and a strong communicator, with a proven ability to deliver multiple projects against deadlines
you have the flexibility to choose between two locations for this position: our Stockton HQ or Newcastle City Centre sites
what you'll be doing
Requirements
proven experience working within an eCommerce, Digital or Saas environment
at least 12 months of proven experience working within an eCommerce, Digital or Saas environment
project Management experience and Project Management qualifications are highly desirable
an understanding of digital marketing services is highly desirable
A natural problem solver with a fanatical eye for detail
strong workload management and prioritisation skills and proven experience of working to deadlines
the Visualsoft team is the perfect combination, if you ask us. Team members are talented, ambitious, motivated, expert and a whole lot of fun, and we want someone who can join the team and be part of our fantastic culture
well presented, well-spoken, articulate and professional
account director
Working hours
full-time
Responsibility
you will own a portfolio of social clients and become the go-to key relationship stakeholder for social
this is a fantastic opportunity for the right person to be part of an award-winning agency. The ideal candidate will have a successful track record of creating and executing email marketing campaigns and strategies, either at an agency or in-house
as an Associate Social Media Account Director you will be responsible and accountable for the success and delivery of Visualsofts Social service
relationships and client centricity is key as your key objective is to grow your portfolio's return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality
in this role, we're looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI
by utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset
strategy and impeccable execution is key to the role, ensuring that clients benefit from the social service and have a clear and transparent view of the work carried out
we're on the lookout for a talented Associate Social Media Account Director to expand our Marketing team to help us support and grow the department, based at Visualsoft House in Stockton-on-Tees or our Newcastle office in Grey Street
Requirements
what we're looking for
in this role, you will
this role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the social industry
nurture and own the relationship of your portfolio of clients
by utilising your relationship with your portfolio ensure client retention is at an all time high and best in class
essential
extensive proven experience either agency or client side specialising in social
measured by Net Promoter Score , utilise your relationship and generation of results to ensure NPS is constantly high
digital marketing executive
Working hours
full-time
Responsibility
creation and support on all marketing campaign activities including briefs, Design, implementation, reporting and strategies
best in class and timely delivery of all required tasks / activity
ensure all work is logged via Visualsoft’s chosen Campaign/Project Management tool
staying informed of digital marketing best practices, innovations, and technologies
impeccable execution of work completion
continuously strive to produce the highest results for Visualsoft clients
get to know your clients branding, tone of voice, target audience, competitors and undertake continuous research into their products and market to allow you to create effective campaigns on their behalf
attend telephone calls and in-person client meetings, supporting the Account Director as required
Requirements
essential
this role requires someone with excellent communication skills and who has an absolute eye for detail
proven experience either agency or client side digital marketing
the ability to carry out tasks to the letter is essential, whilst supporting clients and internal stakeholders
A working knowledge of digital marketing platforms and tools, analytics, forecasting and measurement
experience in building and executing digital strategies, whether in-house or for clients
working to tight deadlines as a team and as an individual
proven and demonstatable performance of completing tasks for stakeholders and clients to a high standard