VISUALSOFT Salary
Stockton-on-Tees
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Earnings on positions in VISUALSOFT
Estimated salary
£ 2874
Median salary at VISUALSOFT
£ 2250 Lowest salary
£ 3013 The average salary
£ 3833 Highest salary
Do you believe that workers at VISUALSOFT are paid fairly?
VISUALSOFT is looking for employees for positions:
digital account manager
Working hours
- full-time
Responsibility
- overall, you will be responsible for your clients' happiness, online growth and their relationship with Visualsoft
- as a Digital Account Manager, you will manage multiple client relationships and will be the dedicated point of contact for clients within your portfolio
- we are looking for an experienced Digital Account Manager to join our growing Client Success team
- you will liaise with our service delivery departments across the business to ensure client queries are dealt with promptly, reliably and professionally
- with your clients' growth ambitions at the centre of everything you do, you will be responsible for providing advice and guidance for platform or online marketing related queries, and acting as the first point of contact for clients who require information relating to additional Visualsoft products and services
- as a Digital Account Manager, your ultimate goal is to help your portfolio of retailers grow their businesses online by aligning their needs with Visualsoft products and services
- working proactively with your Client Services Director, you will identify opportunities using a strategic approach to propose additional services to secure further business with existing clients
- contribute to NPS by delivering excellent customer service at all times
Requirements
- what you will be doing
- build and nurture strong client relationships
- work closely with clients to understand their goals and objectives
- proactively undertake website and marketing performance reviews for your portfolio
- compile proposals for your clients based on discovery and insight to recommend additional products/marketing services/platform features
- attend client meetings when required for clients who are interested in additional products and/or services
- manage client expectations in a professional manner, ensuring effective communication is consistent along the way
- take responsibility for the quality assurance of all services delivered to your clients