VISTA RETAIL SUPPORT HOLDINGS

Responsibility

• to be the partner of choice for the provision of technology services in the UK
• 1st and 2nd line desktop support to resolve systems issues raised within the business by the management team and users
• to deliver on our commitments to all of our customers both external and internal
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• manage incoming support requests via ticket portal, email and telephone as efficiently as possible until conclusion
• admin and support of AD / Azure AD / GPO
• admin and support of Windows Server
• admin and support of WinOS / MacOS
• admin and support of O365, SharePoint, Intune
• admin and support of VMware
• IT support tickets are resolved correctly and promptly where possible and users can complete their roles with minimal delay and downtime
• create a great environment where Vista people become the best they can be and are able to discover for themselves and educate others in the field of technology support
• provide consistent and prompt IT support for internal and remote users, and keep them informed of progress until the system issues are resolved
• admin and support of Allied Switches
• maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required
• admin and support of Firewalls Smooth Wall & More
• undertake any IT projects as required
• in addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances
• VPN Install, assemble and configure computers, monitors, network infrastructure and peripheral items
• any other tasks as assigned by the Head of Business Technology and Development

Requirements

• this role will be privy to large quantities of confidential and sensitive information on a frequent basis and as such the individual undertaking the role will be expected to treat all information as sensitive discussing it only with those people who have the necessary authority
• job Types: Full-time, Permanent
• pay: From £24,000.00 per year

Earnings for position it technician

Responsibility

• to be the partner of choice for the provision of technology services in the UK
• to deliver on our commitments to all of our customers both external and internal
• to keep abreast of changes to legislation and product development to ensure the highest standards are achieved at all times
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• keeping the customer and Project Services Team informed at all times of the progress of the work
• reporting to the relevant helpdesk, where necessary, in accordance with the escalation procedures of the relevant customer
• updating the Project Manager at every stage via a mobile device to ensure smooth communication between the company and the customer
• accurately recording stock deployment to allow maintenance of up to date and accurate stock inventory records on behalf of the Customer
• to deliver on site projects to the customer specification and agreed statement of works, including structured cabling, data communications, IMAC work, software upgrades, decommissioning of equipment and general remedial shop fitting works in line with product specification and industry standards
• to deliver works in line with Health and Safety standards and at all times ensuring adequate control of risk to self, Customer employees on site and the general public
• completion of all relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service
• create a great environment where Vista people become the best they can be and are able to discover for themselves and educate others in the field of technology support
• maintaining contact with the Project Services Team to allow real time logging and availability
• any other reasonable tasks as assigned by management
• in addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances

Requirements

• repair, Maintenance & Installation Occupations: 1 year
• this role will be privy to some confidential and sensitive information and as such the field service engineer will be expected to treat all information as sensitive discussing it only with those people who have the necessary authority
• job Types: Full-time, Permanent

Benefits

• company car

Responsibility

• to be the key point of contact for receipt of payroll information from the management team within the business
• to advise and guide managers and verify the authorisation process of the self-service system
• to undertake CIS verifications, on-line submissions and provide individual statements each month
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• to provide line managers with payroll information as appropriate to assist with cost management especially in relation to overtime
• to provide effective communication to managers and staff in conjunction with the HRM
• to input payroll data into the payroll system in an accurate and timely manner, meeting the payroll deadlines agreed with the payroll management service
• to advise managers and staff on all aspects of terms and conditions
• to liaise with the payroll management service to ensure that information is collated in a timely manner to meet payroll deadlines
• to maintain data on the HR and payroll database including input of starters, leavers and employee and organisational changes and to ensure data is timely and accurate and in line with data protection legislation
• to maintain professional electronic and paper records to satisfy procedures and statutory requirements. To regularly review the records to ensure that they are accurate and up to date and in line with data protection requirements
• to administer the probation process and records and deal with performance issues as they arise; keeping the HRM informed on a monthly basis and to advise the HRM when a salary change is required
• to support HRM in recruitment activities for the business to ensure the required headcount is achieved and high quality staff are employed within agreed budgets to meet the needs of the business
• to undertake grievance hearings as the HR representative by agreement with the HRM and to aim to guide the line managers through the process to satisfactory conclusion; both meeting the needs of the Company and the individual in line with the Company’s policy and the ACAS code
• to assist HRM for the maintenance of the ‘Investors in People’ accreditation as and when required
• to undertake any reasonable and suitable requests by management
• to assist the HRM in providing a comprehensive HR advisory service to all Company managers and staff to ensure that the Company follows best practice in the management of its staff and to ensure compliance with legal requirements
• to agree the payroll with the HR manager, Financial Controller and Finance Director each month and instruct the commit to the payroll management service provider on time for the payments to be made to each individual by the pay date each month
• to take the lead on maternity/shared parental leave/paternity/adoption and flexible working matters, ensuring records are maintained and annual reviews carried out
• to be responsible for verification of the reconciliation of the payroll each month and to ensure that the “year-end” process is accurate and free of errors and submitted on time to HMRC in line with statutory requirements
• to undertake HR projects and proactively research to enable to business to make informed decisions
• in addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances
• high level of health, safety and legal compliance

Requirements

• human resources: 2 years

Benefits

• company car

Responsibility

• carry our repairs of scanning and data capture devices to component level
• keep accurate records of customer equipment returned for warranty and fourth party repair on company database
• document test and fix procedures
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• investigate fault trends
• source and act in an advisory capacity on components for replacement
• help develop colleagues through mentoring and on the job training
• plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager
• maintain communication with other departments to ensure effective relationships
• research the DCD industry to keep abreast of new technologies and report any potential threats or opportunities
• be flexible to move to other areas of the department when required to meet customer needs
• in addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances

Responsibility

• preparation of monthly inter-company reconciliations
• preparation of monthly control account reconciliations for each balance sheet nominal with any differences and/or reconciling items investigated and resolved on a timely basis
• maintenance of revenue by customer
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• review of creditor ledger and resolving queried invoices
• preparation of statutory tax submissions, including CIS and VAT returns

Requirements

• qualified accountant or qualified by experience
• up to date experience with financial reporting and audit
• high level of computer literacy – knowledge of financial systems
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• microsoft Dynamics Business Central experience desirable, although not essential
• accounting: 1 year