it technician
Responsibility
- serving as the first point of contact for IT support within the organisation
- to take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the IT manager
- to accurately record the progress and solution of each call
Show more +10 - to escalate complex problems to senior IT staff, as required and communicate effective information about the problem
- installing, configuring, and maintaining software and hardware components of computer and network systems
- supporting the production and warehousing environments to maintain productivity and minimise downtime
- diagnosing and troubleshooting software and hardware issues
- maintaining and updating technical documentation
- security monitoring of mobile and portable devices
- networking and cabling maintenance
- new user and equipment setups
- management of printing fleet and monitoring / ordering of consumables
- to assist senior IT staff in projects and rollouts of new systems
Requirements
- strong communication and interpersonal skills
- attention to technical detail
- good organisational and time management skills
Show more +6 - knowledge of Windows desktop and Windows server operating systems
- active Directory user and device management
- basic TCP/IP networking knowledge
- microsoft 365 account and Email management
- knowledge and understanding of security standards such as ISO27001 and legislation such as GDPR
- experience of digital communication platforms such as MS Teams and skype
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