VIQU

Responsibility

• providing maintenance, installation, and support of Hosted/Cloud based VOIP solutions
• answer all incoming calls and emails, providing excellent customer service and technical support as a 1st Line Support Engineer
• providing maintenance, installation, and support of Panasonic/NEC PBX
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• log and raise detailed tickets for each query or issue, ensuring accurate documentation
• technical assistance by raising faults and managing their ticketing system
• previous experience in a 2nd Line Support Engineer role – preferably within the NHS
• prioritize and escalate tickets to the appropriate level, ensuring timely resolution
• provide 2nd Line deskside support
• previous experience as an IT Support Engineer role
• prior experience in a 1stline/Service desk role
• providing technical assistance by providing remote support
• previous experience in a 1st Line Support/Helpdesk Engineer role
• previous experience in a 1st Line Support Engineer role
• troubleshooting and solving issues, escalating where necessary
• windows 10 – Administration and Support
• end user support
• completing network troubleshooting of Wireshark/Packet Capture
• provide excellent customer service
• assist with the setup and support of new starters, ensuring a smooth onboarding process
• office 365 – Administration and Support
• ordering/configuring VOIP Hardware
• contributing as an active team member and collaborating with other teams where required
• outlook – Administration and Support
• upholding Service Level Agreements
• intune experience
• outlook – email queries
• experience providing assistance on systems and processes
• previous experience with an Office 365 migration
• experience with ticket management systems – ITSM is beneficial
• experience supporting a migration project
• azure would be beneficial
• being personable and able to communicate with broad spectrum of hospital staff
• inside IR35
• experience in Task and Deployment
• group policy, TCP/IP, DNS experience
• diagnose and troubleshoot problems, working towards effective solutions in a timely and efficient manner as a 1st Line Support Engineer

Requirements

• hosted/Cloud VOIP experience
• experience with PBX would be advantageous
• excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals
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• had experience working in a Support role with a large number of users
• strong communication, organizational, and interpersonal skills
• IT support experience within the legal Sector
• experience providing 2nd Line Support
• strong problem-solving and analytical skills, with keen attention to detail as a 1st Line Support Engineer
• previous experience in a 2nd Line Support Engineer role
• server knowledge
• effective time management and ability to work under pressure
• previous experience of working within a 2nd Line Support role or similar
• excellent diagnostic and resolution skills
• ability to work well under pressure and meet deadlines in a fast-paced environment
• 2nd line support / Desktop / On-site Support
• experienced with Windows servers 7/10 and 11
• azure experience
• experience supporting both Mac and Windows
• active Directory
• asset Management
• windows 10/11 – Administration & Support
• excellent customer service skills
• windows 10 - Windows 11 - Admin & Support
• knowledgeable with Ticketing systems – service now
• strong decision-making skills
• basic networking
• active directory & Group policy experience
• A positive attitude, strong work ethic, and willingness to provide outstanding customer service
• azure project experience
• worked with Critix
• experience with Azure
• previous experience of working within a Service desk/1st line support or similar
• windows 10 Administration and Support
• end Point Manager
• previous experience in a 2nd / 3rd Line Support Engineer role
• active Directory experience
• experience supporting Azure, Azure AD
• office 365 – Admin & support
• good understanding of Hardware
• inTune Experience
• previous experience of working within a 1st/2nd Line Engineeror similar
• previous experience working with Service Now

Benefits

• laptop
• company car

Earnings for position support engineer

Responsibility

• provide and maintain a secure IT network and infrastructure environment
• input to upgrading design plans
• ability to work with vendors to troubleshoot problems across hardware, software and supplied services
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• review, prioritise and action support requests from users
• build network rigs and derig for events
• previous experience as a Cisco Network Engineer
• experience operating as a Network Engineer for an Enterprise client essential
• previous experience as a Network Engineer
• experience of working with Carriers to troubleshoot circuit status and delivery across the WAN
• manage monitoring systems and perform daily health checks
• undertake premise site surveys, capturing the customers scope of Requirements
• extensive Cisco experience
• day to day BAU Support – Level 2 experience
• troubleshooting BAU network escalations and tickets
• working in, leading or supporting projects when required. Being responsible for all aspects of design, implementation and operation
• maintain accurate records of all user devices, for example, owner, specification, age etc
• installation, configuration and on-going maintenance of equipment including wireless access points, switches, routers and firewalls
• catalyst and Industrial Switches
• general routing and switching experience
• experience with Aruba
• stays on top of new technologies and looks for streamlining and improving current systems and security
• source, configure and roll-out new or replacement hardware for users across the UK
• troubleshooting wired and wireless connectivity issues
• cisco Nexus
• cisco Routing and Cisco Switches
• experience with Wireless technologies and configuring Access Points
• network switching, routing, firewalls and Wi-Fi
• plan and manage the roll-out of monthly system updates
• plan installations based on customer requirements, including equipment lists, technical specifications, H&S risks and installation diagrams
• 3rd party/vendor management experience is non-negotiable
• checkpoint Firewall and ASA Firewall experience essential
• fault finding
• manage backup technologies and develop disaster recovery processes
• building and configuring switches
• experience dealing with fault resolution
• experience creating and changing Firewall rules
• working on corporate firewalls
• help users achieve device compliance with conditional access policies. Drive improvements to the amount of security
• lead small networking and connectivity projects and demonstrate the ability to lead on larger deployments over time
• network review and risk analysis
• customer / end user service orientated attitude
• provide face-to-face, telephone and email support to our clients across the entire range of our services and solutions with a studio focus
• attend client meetings to provide technical support to our studio coordinator as required
• any Networking project experience an advantage

Requirements

• CISCO Certified
• cisco ISE experience
• palo Alto Firewall / Checkpoint experience
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• SQL experience
• sophos XGS
• azure Network Technologies
• cisco Firepower experience
• proven track record as a Network Engineer
• relevant Certifications
• primarily a good network-focused technical engineer, experienced with firewalls, switches, storage and virtualisation - mainly on Microsoft-based systems
• firewall Migration/Upgrade Experience
• azure Firewall – Set up, Configuration and Migration of existing on-premise firewall rules/policy
• at least 1-2 years of experience troubleshooting networks
• network Engineer equally versed in Projects and BAU activities
• had experience working in network hardware installations
• must have experience working on wireless technology
• strong experience with DELL SonicWALL firewalls
• cloud management experience - Azure
• APN implementation
• an excellent in-depth understanding of computer networking, TCP/IP and VLANs
• NSG – Network Security Gateway
• vast experience of Cisco /Nortel /Avaya switching
• experienced with network systems
• must have strong network analysis and troubleshooting skills
• strong experience with DELL Switches
• proven track record working in a fast paced environment
• experience in working for Global Organisation
• troubleshooting of Network Routing Issues
• has experience dealing with Wi-Fi issues and supporting Wi-Fi within a business
• BGP – Boarder Gateway Protocol
• experience with Cisco Routers - TCP/IP/DNS/DHCP/Network Routing including BGP
• CCNA certifications is required
• knowledgeable with racking and stacking
• must have capacity planning skills across LAN / WLAN / WAN / Data Centre
• strong experience with Windows Server on VMWare ESX virtualisation
• vnets
• installation, configuration and on-going maintenance of network equipment including wireless access points and switches
• LAN Experience essential – WAN experience desirable
• can work under pressure and be adaptable
• extensive experience and good knowledge of internet applications - DNS, IP, routing etc

Earnings for position network engineer

Responsibility

• this is an immediate requirement the successful Network Engineer will start this contract in April
• development of whole components or subsystems within a team. Development incorporates design, code, test and defect resolution
• design and implement a patching procedure that matches the company policies
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• third-line support for a range of Microsoft services
• design and implement backup and recovery solutions using Veeam technology
• working on a large bases of Cloud technology problems
• accountable for support, maintenance, availability, proactive monitoring and optimal use of their Cloud environment
• previous experience in a Server Engineer role focusing on Windows Server
• previous experience in a Server Engineer/Infrastructure/3rd line role
• focusing on hands-on design and development, using open source and commercial platforms
• work with IT management to define any missing policies and procedures
• monitor and maintain backup and recovery processes to ensure they are reliable and secure
• the role includes working closely with the wider software development team to incorporate the new algorithms
• create validated and technical solutions to help the delivery of enterprise data
• management & maintenance of group policy, Endpoint Manager, AD
• provide technical assurance for the AWS tenant managed by our service provider
• support and upgrade of Windows Server
• defining and enforcing development best practice and coaching team members to ensure consistency
• assist with keeping track of equipment inventory
• continuous review and improvement to ensure all areas are adequately covered within a patching procedure
• obtain data and information from project collaborators in industry and academia to inform the work
• application lifecycle management, ensuring mobile and desktop applications and services are secure and updated
• work with other teams to ensure the business has robust backup and recovery processes in place
• develop processes for infrastructure deployment, builds, integration, and monitoring
• working with project architects, taking responsibility for non-functional needs of ETL/ELT data processing pipelines such as robustness and performance
• strong communication and customer service skills
• ensuring ITSM/ITIL best practise is followed when working on incidents & service requests
• accountable for standards, processes, playbooks, and framework documents to set clear expectations and controls for the AWS environment
• experience with Virtualisation
• previous project experience decommissioning and deploying new Windows servers
• responsible for standards and execution of unit and integration testing done within the team
• working collaboratively with other technical analysts, the service desk and project teams
• experience with an Intune migration project is beneficial
• able to travel into Aldgate area, 5 days a week
• software product due diligence and integration
• this is a fantastic opportunity for the right Network Engineer to join an organisation on 5-month contract and could lead to further work in the future
• supporting project and support activities with high quality documentation and knowledge transfer activities
• visit the JobsAware website for information and free expert advice for safer work
• administration on support on Windows 10/Windows server
• focusing on project work but may work on other projects
• leading troubleshooting and tuning of activities
• report this job

Requirements

• experience with building and modelling a data platform that addresses technology, process, and people
• intune experience
• 2 years experience within Patching
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• azure
• 2/3 years of proven experience within a 1st/2nd line support role
• experience with Veeam technology
• basic Data Engineering skills to include converting one data source to another
• extensive knowledge and a deep understanding of Business Intelligence Development
• endpoint Management Experience
• leading a team of engineers in the implementation of data-intensive system components
• minimum AWS Associate level qualification, Professional preferred
• understansing of patching tools - WSUS, SCCM or ManageEngine
• proven 3rd line support experience
• windows rollout / deployment experience
• previous experience as a Deployment Engineer
• experience in legal services
• must have a min of 5 years experience in a similar role
• experience working on Windows 2012 R2, 2016 and 2019
• very familiar with Infrastructure as Code using Terraform
• experience working with on premises servers
• understanding of backup and recovery processes
• applying standards for design , development, and operational readiness
• proven track record managing cloud platforms – AWS specifically, Azure would be beneficial
• networking devices and Firewalls
• clean Driving Licence
• experience with Microsoft Autopilot
• windows 10/11 deployment and refreshes
• knowledge and experience of using programming languages such as SQL Python or R
• experience with SCCM for software installations
• active Directory
• knowledge of legal services applications
• must have experience leading teams in an agile environment
• must have experience using Nexus and Tenable
• azure Databricks Security and configuration
• managing Active Directory
• strong problem-solving and analytical skills
• proficient software development experience in one of Java, Scala, or Python
• A solid understanding of DevOps in a cloud environment
• experience with Azure AD
• strong EUC experience
• experience with interactive data workbook tools such as Jupyter and data infrastructure technologies such as Elastic, PowerBI, Tableau or similar
• ability to comprehend and follow instructions
• basic Application Packaging skills
• must be experienced in programming in Python, Java and / or Scala
• must have extensive experience working on similar projects and back up recovery
• change management / ITIL
• azure Data Factory Configuration, Integration Self Hosted Runtime maintenance and logging
• creating group polies

Benefits

• mobile phone
• laptop

Earnings for position engineer

Responsibility

• designing and overseeing the implementation of new hardware and networking components
• assist in the delivery of Office 365/Azure AD migration projects
• efficiently managing Cloud resources and participating in the migration of services
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• assist in the delivery of AD migration projects
• support multi-site technical environments, take ownership and resolve escalated 3rd line support issues
• monitoring and securing the network, establishing capacity and availability metrics
• experience in Office 365 and Azure AD
• regularly performing patching, backups, disaster recovery testing, and upgrades
• general Windows Skills and System Management
• securing the network with limited access and investigating and resolving problems
• dealing with employees from all levels in helping the support team in resolving issues
• leading the resolution of major incidents and creating infrastructure roadmaps
• working with Azure systems and services
• decommissioning redundant systems and providing readable retained data
• dealing with third parties and suppliers relating to infrastructure
• assist in the delivery of IT projects
• directed to different projects and requirements as needed
• you will be working with technologies such as: Azure, VMWare, Windows Server, Active Directory, Linux and Veeam among others
• provide root cause analysis and resolution of deployment & configuration issues as well as ensuring 3rd party applications run efficiently across all platforms

Requirements

• windows Server 2012r2 or above
• experience with vulnerability management products such as Qualys or Kenna
• VMware
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• background providing escalated support with at least 5 years of IT experience
• in depth understanding of configuring encryption protocols and algorithms
• experience in migrating users and data between Azure AD tenants including Enterprise applications, Office 365 data and devices
• vmware cluster management
• IT experience working in a large corporate environment
• experienced Windows Server / 3rd Line Support Engineer
• on-premises Active Directory, Group Policy, DNS, DHCP
• windows Server 2008 to 2019 - Design, Implementation and Support
• experience with 3rd line support and networking
• experience in migrating users between Active Directory domains
• veeam Backup experience
• experience using Microsoft technologies in the server and application arenas
• windows Servers 2003 – Server 2022 – Build, Deploy and Support
• azure AD , Conditional Access, MFA
• active Directory essential - Design, delivery & daily management
• real world experience of SCCM on both desktops and servers
• implementation and troubleshooting of ADFS
• strong customer service ethos and a passion for resolving queries to a high standard within SLA’s
• has experience with supporting and operating window systems
• windows Server Administration
• very knowledgeable with Windows servers, VMware, and DNS/DHCP
• any Experience in Physical to Cloud migrations useful
• powerShell scripting and resource management
• excellent analytical skills
• report building skills with SCCM and SQL Reporting
• any experience with VMWare Esxi an advantage
• A natural problem-solver that pro-actively seeks resolutions with the ability to promptly learn new skills
• very knowledgeable with Windows servers, VMware, and Veeam backup
• working knowledge of Mimecast email gateway
• support vendors at the event with any network queries they may have
• good understanding of Active Directory, Group Policies, and San storage
• windows domain environment management with AD, SCCM and SCOM
• SAN storage, HP BL/DL servers, Microsoft Server, Desktop operating systems
• experience support Linux estates advantageous
• amazing problem solving skills whilst being organised and able to manage your own time
• good understanding of Active Directory, Group Policies and PowerShell scripting
• inside IR35
• worked with networking and HP, CISCO, Aruba switches, routers, and Fortinet firewalls
• active Directory
• infrastructure Security management
• cisco Switch configuration and support
• azure Cloud experience would assist in all future projects
• experience working with Group Policy
• worked with networking, Dell and HP servers, racking, cabling, and firewalls
• willingness to work additional hours, sometimes outside of standard office hours, on migration projects
• exchange on-prem – Exchange on-line experience required
• in depth knowledge around VMWare
• VMware vSphere, Veeam B&R, Cloud Connect
• ability to evaluate and provide recommendations across the Wintel Estate
• powershell scripting skills
• strong decision-making and problem-solving skills
• accurate/strong attention to detail
• installation and Support – Hyper-V
• storage experience is beneficial
• must have vast experience support Windows Server Estates, acting as a 3rd Line Support Engineer, Windows Server Engineer, Wintel Engineer or similar
• windows Server Support
• happy to create and edit documentation
• A passion for IT with a keen desire to continually learn, develop and improve your skills and to be involved with the latest tools and technologies
• troubleshooting & remediation of failed patch installations and SCCM automation jobs
• excellent communication skills

Earnings for position infrastructure engineer

Responsibility

• deployment and maintenance of devices and device records
• deliver tech support for various functions across the organization
• provide 2nd / 3rd Line IT Support services to local users, providing “Hands and eyes” to group IT
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• previous experience as an IT Support Engineer role
• 2nd line Support
• troubleshooting of desktop, network and peripheral hardware
• previous experience in an IT Support Engineer role
• device Build
• install, updating and maintaining software, laptops, printers, and internet etc
• deployment and maintenance of Windows 10/11 endpoint devices
• windows 10 – Administration and Support
• ideally have experience with SCCM and JAMF
• ideally have exeprience with SCCM and JAMF
• occasional visits to other sites for fault diagnoses, installations, support and maintenance
• create new users accounts, reset/ set up laptops and deactivate accounts
• office 365 – Administration and Support
• previous experience in a 2nd line support role
• manage and record IT incidents and requests within the IT Service Desk
• previous experience in building/deployment role
• regularly visit sites for fault diagnoses, installations, support and maintenance
• deployment/building laptops and printers
• ensure all software and operating systems are up to date according to set policies and schedules
• manage and document all IT incidents and requests within ServiceNow
• active Directory experience
• intune experience
• take part in IT infrastructure maintenance activities and projects as required
• work with IT Service Desk and IT Operations to ensure the local core services and applications are maintained
• azure AD
• MAC - Administration and Support
• deployment and BAU Support experience
• provide 1st / 2nd Line IT Support services to local and remote users, providing a hands-on, on-site IT presence. 3rd line support is available via a 3rd party provider if required
• previous experience with an Office 365 migration
• AV equipment
• good Communication to offer guidance to current staff
• prepare accurate and timely feedback to the Head of IT as and when required
• inside IR35
• experience in Task and Deployment
• from time to time, you may be required to work out of hours
• onsite in Romania
• maintain privacy and security with files when syncing with the internal team and ensuring the most up to date versions are shared with the required sector
• triage and manage to resolution several open issues at any one time, ensuring timely, satisfactory resolution and carry out follow up checks

Requirements

• at least 3 - 5 years of experience in systems administration, network administration and IT support
• excellent knowledge of operating systems, including Windows 10,11 Windows Server 2008-2019
• server Hardware Management, Asset Management maintenance
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• an understanding of Networking – DHCP, DNS and GPO
• experience with virtualization technologies, including hypervisors such as VMware and Hyper-V
• familiarity with network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, and VPNs
• antivirus and MDM, Active Directory
• experience as 2nd line support
• A minimum of 2 years working in a 2nd line support or similar technical role
• excellent communication
• good experience in Microsoft cloud services
• experience using a ticketing system
• experience in troubleshooting and knowledge of Windows desktop operating systems
• strong understanding of cybersecurity principles and best practices
• knowledge of O365, SharePoint and Windows
• valid driver’s license and your own car
• good working knowledge and experience of M365, its application suite beyond the standard functionality
• excellent problem-solving and analytical skills
• confident, proactive and a strong communicator
• working experience of Office 365 administration
• strong communication and collaboration skills at all levels
• solid knowledge of Windows 10/11 Desktop operating systems
• ‘Can do’ attitude and approach. Willingness to provide immediate IT support and assistance to users in need
• good underpinning knowledge of network services, IP addressing, DHCP and DNS
• takes pride in the work and understands the importance of high-quality delivery
• experience in troubleshooting End User devices and peripheral equipment e.g. Windows desktops/laptops, iOS, Android devices, printing
• good working knowledge of Active Directory, GPO, and PowerShell

Benefits

• fuel card
• laptop

Earnings for position it support engineer