VILLAGE HEATING

Responsibility

• carrying out sales & reports on client account
• collecting outstanding invoice payments, with remittances
• ensuring engineers are used and prioritized over other customers for key accounts
  Show more +9
• giving inductions to the engineers on account customers to ensure they deliver
• running performance reports on engineers and accounts
• ensuring job reports and photos signatures have been done by engineers on all jobs
• ensuring other office staff can step in with the work when the account manager isn't
• out of hours service required as and when needed
• ensuring all engineers are performing when carrying out work
• reporting to the manager when accounts are unhappy about something
• completing requests before the client chasing for a response
• getting positive feedback from the client's tenants and clients

Requirements

• account Manager
• booking
• invoice
  Show more +14
• reports
• sales
• humorous towards customers
• A driver, good at making own decisions
• problem solver, who is autonomous
• self-motivated through own performance
• number of jobs beings booked per week from accounts
• number of jobs being cancelled or refunded per week
• number of account customers on our profile
• cost of working for each account, and profit made from each account
• satisfaction and happiness of client working with us
• sales Representatives: 1 year
• sales: 1 year
• account management: 2 years

Earnings for position sales advisor

Responsibility

• the Customer Account Manager role has been created to manage our current client accounts
• carrying out sales & reports on client account
• collecting outstanding invoice payments, with remittances
  Show more +15
• to ensure these clients are being retained and worked with effectively, VHL has developed this role
• ensuring engineers are used and prioritized over other customers for key accounts
• giving inductions to the engineers on account customers to ensure they deliver
• to help the team build up more B2B clients and service their requirements
• running performance reports on engineers and accounts
• ensuring job reports and photos signatures have been done by engineers on all jobs
• ensuring other office staff can step in with the work when the account manager isn't
• out of hours service required as and when needed
• to ensure that our key accounts who are delivering volume and high revenues of work are receiving an exceptionally high level of service
• ensuring all engineers are performing when carrying out work
• this role involves speaking to clients daily to ensure they get an extremely high level of service that is second to none, the client should always have no complaints of issues with VHL
• reporting to the manager when accounts are unhappy about something
• completing requests before the client chasing for a response
• the role is to take ownership of problems and resolve them by escalating the issue, finding the fault and analysing the problem which has occurred
• getting positive feedback from the client's tenants and clients

Requirements

• humorous towards customers
• A driver, good at making own decisions
• problem solver, who is autonomous
  Show more +8
• self-motivated through own performance
• number of jobs beings booked per week from accounts
• number of jobs being cancelled or refunded per week
• number of account customers on our profile
• cost of working for each account, and profit made from each account
• satisfaction and happiness of client working with us
• customer service: 1 year
• sales: 1 year

Benefits

• company car

Responsibility

• you will be able to carry out fault finding and repairs within the dwellings in client properties
• one of the leading plumbing and heating companies in London which has been established for 25 years is looking to take on board an experienced Commercial Gas Engineers
• due to a period of growth and recent new contract wins; we are looking for a new Commercial Gas Safe Engineers to join one of our successful teams in London
  Show more +3
• the successful Commercial Gas Engineer will have good communication skills, and carry out your work in a professional manner and to a high standard in compliance with and in accordance with current regulation/legislation
• as part of a heating maintenance team, the Commercial Gas Engineer will service and repair various boilers and associated controls and equipment within the plant room
• you are able to tailor your approach to each customer and their needs, possessing strong listening skills; demonstrating flexibility and the ability to work on your own initiative, to get the job done on the first visit when possible

Requirements

• gas Boosters servicing experience, and qualifications desirable
• TPCP1 experience in testing and purging industrial-sized pipework
• must be Gas Safe
  Show more +14
• forcedraught burner servicing experience
• must be good at selling
• water pipework flow rate commissioning, on the commercial heating system, using flow rate measuring equipment
• must be good at communicating and sharing job information
• supply fan commissioning, airflow rates
• must have a Full UK driving license
• commercial catering COMCAT1 to 5
• able to work in the UK
• commercial gas-powered engines experience and qualification desirable
• able to read and follow drawings of the design of the plant
• able to spec and design boiler requirements in commercial premises
• knowledge and experience in servicing boiler over 1MW
• gas safe: 3 years
• plumbing: 1 year

Benefits

• fuel card
• company car

Responsibility

• recruitment of new accounts to the business
• carrying out sales & reports on clients accounts
• collecting outstanding invoice payments, with remittances
  Show more +12
• ensuring engineers are used and prioritized over other customers for key accounts
• briefing and giving toolbox talks to groups of staff on new account customers
• giving inductions to the engineers on account customers to ensure they deliver
• running performance reports on engineers and accounts
• ensuring job reports, photos, signatures have been done by engineers on all jobs
• ensuring other office staff can step in with the work when the account manager isn’t
• out of hours service required as and when needed
• ensuring all engineers are performing when carrying out work
• reporting to the manager when accounts are unhappy about something
• completing requests before the client chasing for a response
• arrange Training – When engineers require training to cater for the account customers the account manager must get this arranged with the operations manager
• getting positive feedback from the clients' tenants and clients

Requirements

• diary management
• repairs planning
• customer service
  Show more +10
• customer communications
• compliance coordination
• quoting works
• running works reports
• call Operative: 1 year
• customer service: 1 year
• raising PO’S and Invoices
• purchasing Parts
• client Management: 1 year
• developing customer relationships

Responsibility

• supporting other call staff across other contracts
• assisting clients with additional requests
• answering incoming phones calls from customers
  Show more +7
• assisting with the letter, installation and compliance programs
• help to increase and generate new works
• issuing POs to engineers
• booking in jobs for your team of engineers
• mastering CRM system
• working autonomously on projects
• helping to generate excellent customer service

Requirements

• previous administration experience
• experience in call taking and customer service
• experience in creating and running report
  Show more +2
• ability to diary manage effectively
• strong organization skill