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Estimated salary
£ 2166
Median salary at VIGO IT SOLUTIONS
£ 2083Lowest salary
£ 2138The average salary
£ 2166Highest salary
Do you believe that workers at VIGO IT SOLUTIONS are paid fairly?
VIGO IT SOLUTIONS is looking for employees for positions:
it technician
it technician
Education
GCSE or equivalent
Requirements
experience of analysing device and peripherals problems and resolving these
diagnostic testing and component replacements
experience of device assemblies
experience of updating system software and installing anti-virus software
windows 7 – 11 knowledge
some Windows Server knowledge would be beneficial
A strong customer service focus and good communication skills are needed to provide high quality support to our clients over the phone, by email and through our ticketing system
technical support: 1 year
Responsibility
perform routine maintenance tasks on systems, including cleaning hardware, checking for viruses and managing software updates
add ticket notes and carry out administration including billing for work that is chargeable
ensure that client and other requirements are met, and that faults, builds and repairs are completed within service level agreements
escalate issues/faults to the Head of Operations, Project Manager or Technical Leads where necessary