Vermelo in Birmingham Salary
Birmingham
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Earnings on positions in Vermelo
Vermelo is looking for employees for positions:
customer service representative
Working hours
- full-time
Language
- english
Salary
- salary
Education
- GCSE or equivalent
Responsibility
- deliver an exceptional Customer experience taking ownership of any past, current or future questions the Customers may have
- take inbound calls from potential and existing customers, dealing with car, van and home insurance queries
- offer a personalised and proactive Customer Experience
- ability to modify communication style to build relationships and loyalty with Customers
- ensure that all customer interactions incorporate active listening
- be attentive, objective, patient & empathetic when speaking to customers
- adhere to all regulatory requirements, for example, the Financial Conduct Authority's rules & principles, Data Protection Act & Money Laundering regulations
- use technology in order to meet the customers' needs in a timely manner Support organisational initiatives to improve the customer journey
Requirements
- able to take responsibility for customer concerns & resolution
- good communication skills, able to remain objective & demonstrate empathy
- experience of using technology including excellent keyboard skills
- ability to work in a fast-paced environment
- A high level of attention to detail
- able to identify personal goals & take responsibility for your own development plan
- ideally 1 years experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality
- customer service: 1 year