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VENOM IT is looking for employees for positions:
support engineer
support engineer
sales executive
it support technician
Working hours
full-time
Requirements
excellent communicator both written and verbal at all levels including Directors and Senior Management
at least 12 months experience in a 2nd line IT Service Desk role, preferably in an MSP environment is desirable
track record of a positive approach to learning
good problem solving skills, ability to work well as an individual and as part of a close team
ability to deliver to tight timescales and changing priorities
any qualification in the Microsoft suite of products / ITIL/CISCO would be preferable although not essential
must have strong working knowledge of Windows operating systems including 7, 8 and 10. Server OS 2003, 2008, 2012, AD, MS Exchange, Group Policy. Knowledge of terminal services, Citrix and VM Ware highly desirable
Responsibility
keep customers informed and updated at all times
create and maintain knowledgebase articles to enable consistency and learning within the team
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