VEHICLE ACCIDENT REPAIR CENTRE

Responsibility

• efficiently manage customer accounts to ensure agreed payment terms are being met
• run bi-monthly debtor reports, chasing any outstanding invoices using email, phone and letters
• allocate customer receipts accurately
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• running credit checks and reviewing credit limits
• preparing and processing sales invoices
• calculating, raising, and posting highly accurate commission credits
• assisting with month end reconciliations
• internal & External Audits
• carry-out & assist with weekly/monthly reporting
• general admin/filing & help with other accounts work on an adhoc basis

Requirements

• minimum of 2 years' experience
• familiar with business sales ledger procedures
• exceptional knowledge of all Office Programmes
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• experience with Sage 50 Accounts Software would be an advantage
• negotiating skills via phone & email
• excellent customer service and interpersonal skills
• team Player
• self-motivated, with a strong work ethic and a positive attitude

Earnings for position credit controller

Responsibility

• liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs

Requirements

• excellent customer service and interpersonal skills essential
• A great team player, who can easily build relationships with all departments in the company
• self-motivated, with a strong work ethic and a positive attitude
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• must be able to prioritise your work in a fast-paced environment and manage a high workload
• exceptional attention to detail

Earnings for position customer service administrator

Responsibility

• liaising with customers by phone and in person
• liaising with insurance companies
• estimating damage to customers vehicles
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• ordering correct parts with parts department
• estimating using insurance companies preferred computer system
• attaining correct repair methods
• estimating on or off site
• update customers of repair status
• valuating vehicle to repair costs
• liaising with other departments
• estimating by insurance guidelines
• updating online insurance systems
• give maximum customer care throughout
• imaging vehicles throughout stages
• updating insurance companies as requested
• creating job cards with repair methods attached
• obtaining repair authority
• updating communication log on Auto Flow

Responsibility

• arranging collection/delivery of vehicles
• updating communication log on management system
• liaising with insurance companies
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• arranging non-fault hire vehicles
• reception is responsible for dealing with customers and insurance companies from the initial contact, to the final repair handover and aftercare as needed. Customer care is most important in this role and must be sustained at all times
• update customers with repair status
• assisting with deliveries
• arranging courtesy vehicles
• reporting and logging any courtesy car damage