V4 CLOUD Salary
CASH'S BUSINESS CENTRE 1ST FLOOR 228 WIDDRINGTON ROAD COVENTRY CV1 4PB UNITED KINGDOM
TIN: 14110970
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Earnings on positions in V4 CLOUD
V4 CLOUD is looking for employees for positions:
field service engineer
Working hours
- full-time
Requirements
- minimum of level 4 National Qualifications and Credit Framework relevant to Telecoms or equivalent knowledge skills and experience
- accredited by the relevant technical/professional body or committed to undertaking the relevant course of study to gain accreditation
- ability to apply detailed knowledge and skills within Telecommunication to deliver an effective and efficient service
- the provision of Telecoms advice and / or services to a large complex organisation - desirable
- clear oral and written communications to contribute to reports and analyse information
- able to work and meet tight deadlines
- your availability to work either immediately, or at short notice
- delivering in a flexible, customer focused environment – desirable
Responsibility
- learning curve to not exceed 6 months
- initial learning curve for a period of first 3 months
- product & technical, engineering courses will be provided for & paid by the Company during the initial period
- be able to exhibit a high sense of commitment, professionalism & commitment to the job-role
- assist the technical & after-care team in achieving superior standards of customer-success
- be able to identify product opportunities & share them with Managers & V4 Directors proactively from time to time
- probation period will be for 18 months however can be reduced depending upon the process of learning & development witnessed
- this role will mainly help with Level 2 escalation calls, monitoring & ensuring customer success, open tickets close as per SLAs & shadowing any customer-site visits & Installs during the initial 3-6 months period of on-the-job learning