V12 RETAIL FINANCE is looking for employees for positions:
infrastructure engineer
Working hours
permanent
Responsibility
what you will do
with providing a managed service to our customers, we require on-call and out of hours working when required
on-call will be on a rota basis with paid standby/overtime
key Responsibilities
to actively contribute to and support quality and productivity to meet overall business objectives
to deliver against agreed key performance indicators and deliver exceptional service to customers, staff, and retail partners
working as part of a small IT team in our Cardiff base, you will primarily be supporting our office and remote employees to ensure they have all they need to operate effectively
additionally providing support for retailers or customers who make contact and ensuring a professional and successful conclusion to their issue is provided
account manager
Working hours
permanent
Responsibility
what you will bring
previous experience of Account Management in retailer finance is essential
key responsibilities
as a V12 Account Manager you will support the growth and development of the retailer portfolio in accordance with the agreed volume, profit and risk parameters
you will be the primary contact for a number of retailer partners and provide day to day support and demonstrate the ability to build and nurture meaningful and lasting business relationships
retailer Bad Debt losses
other reasonable duties to support the business as required
lost Retailer relationships
Requirements
previous experience of Account Management in retail finance is essential
retail finance business development
ability to network within Internal teams and at Board level
knowledge and strict application of regulations relating to FCA compliance, money laundering, AML, CCD, CCA
underwriter
Working hours
permanent
part-time
Responsibility
what you will do
as an Underwriter You will be responsible for assessing retail credit applications from customers, making an informed decision whether to lend
you will also identify potential fraudulent applications, liaising with other departments to investigate the situation
we know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre
what you will bring
ideally, you will be from an Underwriting background or have experience in consumer lending
these decisions are to be made in accordance with the companies lending policies, making sure the customer satisfies relevant credit reference checks
how you will be rewarded
financial accountant
Working hours
permanent
Requirements
degree preferable
ACCA/CIMA part qualified or willingness to study for qualification
Responsibility
produce ad hoc financial reports as required
proactive in contributing to continuous improvements in the business area and the wider Finance Function
through reconciliation, analysis and review, confirm the validity of financial information used in the Group’s reporting
assisting in the production of timely and accurate VAT returns and assisting the preparation of corporation tax returns
marketing manager
Working hours
permanent
Responsibility
own D2C marketing performance regular reporting to key stakeholders
as part of the responsibility of campaign planning and execution, the role holder will be the SME for the CRM system
app developer
Working hours
permanent
Benefits
laptop
customer service executive
Working hours
permanent
Responsibility
what you will do
we know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre
at V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team
here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call
we are looking for potential
from here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more
as a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times
you'll make a positive impact on every customer calls, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service