the Customer Experience team plays an irreplaceable role in our success as a company, representing our customer internally to ensure that we deliver a world-class level of service at scale
as a small team that will be growing at a very fast pace in the next couple of years, we’re at a very exciting stage of this journey and are looking for a Customer Service Executive to join our core team of three and our wider team of 40 tutors
up Learn has built the world’s most effective learning experience
we’ve done this by combining cognitive science, instructional theory and artificial intelligence
this role offers the rare opportunity to learn about every single part of the department, providing a solid stepping stone to progress into a customer-facing, operations, content, sales or Marketing career very quickly
up Learn supports a flexible working environment and we are proud to be one of the most flexible EdTech and Education employers with an overall score of 88%
Salary
salary
Requirements
outstanding communication skills, written and spoken, with a consistently clear, positive and friendly tone
strong empathy in any situation for customers and colleagues alike
thrive in a culture of feedback, always looking to grow and improve
ambitious with ideas and able to apply initiative to problem solve in a team environment
excellent organisational, planning and time management skills; ability to manage workload and extremely high standards for attention to detail
if you don’t meet every requirement below but you still believe you’re the right person for the role and are willing to learn, we strongly encourage you to apply
senior software engineer
Working hours
full-time
Requirements
strong programming basics either obtained in school or through experience
elixir
software architecture and design skills
strong ethical foundation of humility, integrity, passion, and service to society
react + Typescript
software engineer
Working hours
full-time
Requirements
strong programming basics either obtained in school or through experience
practice of writing high quality tests
strong ethical foundation of humility, integrity, passion, and service to society
experience with Elixir+Phoenix or React+Typescript
account executive
Working hours
full-time
Salary
salary
Responsibility
running sales calls with teachers and senior leaders
following-up on conversations over email and on the phone
producing quotes and negotiating bespoke school packages
reaching out to schools and SLTs who haven’t heard of us
producing ideas on how to improve existing habits within the team
attending internal meetings and contributing to Up Learn’s company culture
training & Progression
Requirements
A passion for education and a strong knowledge of the UK education system
strong academic track record
excellent communication, organisation and resilience
digital marketing manager
Working hours
full-time
Language
english
Salary
salary
Responsibility
develop Up Learn’s B2B Marketing strategy alongside the Head of Marketing
plan and execute end-to-end B2B marketing campaigns , managing vendors and contractors where necessary
own and develop Up Learn’s B2B content marketing strategy
develop, track and optimise key Marketing KPIs, ensuring that we are focused on moving the metrics that matter
Requirements
A passion for education and a good knowledge of the UK system
strong analytical skills, excellent interpersonal and organisational skills
experience building landing pages that convert, and using Marketing tools
if you don’t meet every requirement below, but you still believe you’re the right person for the role, we strongly encourage you to apply
3+ years of experience in B2B marketing/email marketing
senior product manager
Salary
salary
Requirements
A* - Economics Exam
hear directly from more of our students, here, and here
as our Product Team continues to expand, you will be expected to help mentor and develop more junior product managers
I will update my review after I get my results for my mock exams
thank you for your reply UpLearn, just a little update
I also got 49/60 in a Macroeconomics exam which was an A
I was getting C's & D's in Economics before UpLearn and didn't understand too well the PED, YED, XED & PES for unit 3
after your first year you will have achieved meaningful expansion of our products in the B2B market, with high levels of user and customer joy