customer service executive
Responsibility
- ensuring all new listings are quality checked and processed within agreed timescales
- UKcaravans4hire.com is a small, friendly organisation operating within a larger Group
- providing accurate, professional, and responsive replies to customer email queries
Show more +17 - maintaining a record of all new / any existing customer service issues, escalating where appropriate
- role: Customer Service Executive
- such as competitive salaries, an excellent employee benefits package and career development opportunities
- ensuring all calls are completed in a polite, friendly & efficient manner
- we are looking to recruit an additional customer focused team member to join our friendly Guest & Owner Customer Operations Team
- analysing customer accounts, providing recommendations to improve the effectiveness of their holiday rental listings, primarily through outbound calls
- hours: 37.5 hours per week
- proactively managing and updating owner/guest accounts as required
- location: Brighouse
- contract: Permanent
- working closely and collaboratively with colleagues within the customer operations team and the wider business
- their purpose is to serve as the liaison between our holiday-home owners and their guests
- our employees experience all the benefits of working in a small & friendly environment in addition to receiving all the great benefits and support you would expect from the wider Group
- proactively manage and update owner/guest accounts as required
- based in Brighouse, our small team of Customer Service Executives are on hand to support our customers, providing them with a friendly service 7 days per week
- providing first class customer service when interacting with platform users in response to requests about our website & the services we offer
- what’s the role?
Requirements
- customer service: 2 years
- customer Service and / or Account Management: 2 years
- being comfortable with working effectively in a hybrid working environment and willingness to travel from time to time to other offices or locations for training, meetings and/or company events is essential as is living in a commutable distance to our office in Huddersfield
Benefits
- laptop
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