uinsure is a multi-award-winning home insurance provider and we are looking for a full-time Customer Services Representative to join our growing team based in Spinningfields, Manchester City Centre
you will be taking inbound calls from customers dealing with a wide range of enquiries, ensuring that the customer's query is resolved first time and taking ownership of the call from start to finish
this is an excellent opportunity to broaden your experience and skills within the Financial Services industry, working within one of the UK’s fastest growing FinTech companies
our focus is on delivering great service and market leading technology to deliver the best possible experience for our customers, and we are looking for the right person to join our team and grow with us in our fun and dynamic environment
Requirements
customer service: 1 year
business manager
Working hours
full-time
Responsibility
in particular they will run the Board process, liaising with the executive and non-executive directors
the Business Process & Governance Manager at Uinsure helps to support the business’s Board and committees, and the central administration of the governance structure
they will be responsible for organising all key forums in the business; organising the governance calendar and supporting with the preparation of agendas, papers and action tracking
organising and managing the corporate governance calendar for the business
they will also deliver the due diligence activities on behalf of the business for both existing and potential third-party relationships, ensuring an efficient onboarding process and ongoing oversight is delivered
the Business Process & Governance Manager manages the output of all key forums, managing action delivery, contract review and all central record keeping
they have good leadership skills, and will be highly organised, excellent at motivating others and has a good knowledge of company and contract structure
they will be detail oriented and have great people skills allowing them to work effectively across the business, from the operational staff to the Board members
Requirements
2 years’ experience in a similar role
degree level education in relevant discipline
due -diligence: 2 years
job Type: Full-time
business development manager
Working hours
full-time
Responsibility
domination of insurance distribution through the use of data, technology and great people
the Business Development Manager is responsible for the business development and attainment of company targets within their portfolio
they are skilled problem solvers able to proactively anticipate the needs of their portfolio, while making data-driven decisions
the BDR will operate within the best practice principles set out and actively promote Uinsure’s values
they are continuously acting as a representative of the company, identifying key relationships, and ensuring targets are achieved and maximum value is gained from clients in the most cost-effective manner
the BDM will take every step to achieve targets in a compliant way and should aim to hold a consultative relationship with all key stakeholders at identified firms within their respective territories
customer advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
ensure all customer complaints are dealt with effectively and in the appropriate timeframe
provide guidance to Customer Service Representatives
carry out root cause analysis to identify trends in customer dissatisfaction
to be involved in the decision-making process and being able to communicate this effectively
adhere to compliance with all company procedures and standards, relevant legislation such as Consumer Credit Act, Data Protection Act, FCA, FOS and Consumer Duty
provide support, advice and guidance to other departments across the business and the broker network in order to achieve positive customer outcomes
Requirements
experience in the insurance industry
experience in an FCA regulated role
complaint handling: 2 years
digital designer
Working hours
full-time | Permanent
Requirements
skilled in using Adobe Creative Suite, inc video editing
creative flair & understanding of the latest digital trends
keen learner, always looking to develop skills
excellent written and verbal communication skills
ability to manage own workload and work well in a team
you must have knowledge of website software such as Wordpress
you should have understanding of user-centred design principles
you should have some video editing experience
Responsibility
you'll be working on projects spanning a wide range of disciplines, being exposed predominantly to design challenges across digital domains
accountant
Working hours
full-time | Permanent
Salary
salary
Education
bachelor's
Requirements
accounting: 1 year
Responsibility
provide cover and support within wider finance team
processing all authorised purchase invoices
complete ad-hoc work as assigned
insurance advisor
Responsibility
acting as the first point of contact for customers whose insurance products are migrating
providing solutions for non-standard home insurance queries
building and managing a successful sales pipeline
offering the best possible insurance solutions to meet customer needs
liaising with brokers when required to ensure smooth transitions
Requirements
experience in commercial or household insurance is essential
strong background in customer service, sales, and telephony
A proactive mindset and a passion for tackling new challenges