TUTORFUL Salary
Rating of the company
0 ratings
3 reviews
Sheffield
FIRST FLOOR, DEARING HOUSE 1 YOUNG STREET BROOMHALL SHEFFIELD S1 4UP ENGLAND
TIN:
11058911
Other service activities

Earnings on positions in TUTORFUL

Earnings on positions in TUTORFUL

Average salary in this position
Average salary in this position in the country
customer service agent
2083 £
17%
2429 £

National average salary

2950 £

Average salary in this company

2083 £

TUTORFUL is looking for employees for positions:

customer service

Working hours

  • full-time | Contract

Language

  • english

Requirements

  • exceptional levels of customer service
  • experience of dealing with customers either face-to-face or over the phone
  • 25 days holiday, with an extra day for each year you are with us
  • understanding of the importance of customer service
  • manage time and prioritise tasks effectively
  • hybrid working model
  • enhanced Maternity, Paternity and Adoption
  • be responsive to feedback

crm manager

Responsibility

  • held accountability for CRM performance including forecasting and reporting on key performance metrics
  • create, deploy and test new email campaigns, and work with the data team to identify new CRM opportunities

full stack developer

Working hours

  • full-time

Requirements

  • up to £58,000 depending on experience
  • 2 wellbeing days a year
  • we have flexible working hours
  • we offer flexible remote work opportunities
  • £500 annual training budget
  • 2 training days per year
  • you get £250 in lesson credit every year to spend on the Tutorful platform

customer service agent

Language

  • english

Responsibility

  • respond to student queries through calls, emails and live chat through support desk, in a timely and accurate manner
  • administer and update student accounts
  • respond to billing and payment queries and actions
  • be open to work on new projects and business initiatives in line with business needs
  • promote and educate students on new features and releases eg. App
  • respond to Trustpilot/Google reviews
  • assist ‘Tutor Experts’ on the Engagement team as required
  • report any safeguarding concerns to the safeguarding officer with urgency

Requirements

  • exceptional levels of customer service
  • manage time and prioritise tasks effectively
  • be responsive to feedback
  • A growth mindset; eager to learn and explore more efficient ways of executing on daily tasks
  • customer service: 1 year