TSYS MANAGED SERVICES EMEA Salary
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Milton Keynes
BURYSTEAD COURT 120 CALDECOTTE LAKE DRIVE CALDECOTTE MILTON KEYNES MK7 8LE
TIN:
05947723Earnings on positions in TSYS MANAGED SERVICES EMEA
TSYS MANAGED SERVICES EMEA is looking for employees for positions:
customer service
Language
- english
Salary
- salary
Responsibility
- providing excellent customer services at all times while building and maintaining a professional relationship with customers
- processing card payments
- answering customer queries
part time administrator
Working hours
- part-time | Permanent
Responsibility
- this role will see you researching and resolving customer disputes and chargebacks through their credit cards
- this is a part-time position of 20 hours per week between the hours of 4pm-8pm Monday-Friday
- building and maintaining relationships with customers and third parties
- answering customer queries effectively and understandably – conveying ideas in easy-to-understand terms
- gathering and analysing cardholder and/or merchant data
- TSYS Managed Services EMEA are currently searching for enthusiastic, determined, and energetic individuals to join our Disputes and Chargebacks team in Binley Business Park, Coventry, working on behalf of a well-known UK building society
- determining if disputed transactions are covered under federal and card provider regulations
- working assignments from a queue in an accurate and timely manner
Salary
- salary
Requirements
- case management: 1 year
- administrative: 1 year
payroll specialist
Working hours
- full-time | Permanent
Responsibility
- we are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions
- we are looking for a payroll Specialist to join our fast-paced finance team within our Milton Keynes site
- identify, investigate and resolve discrepancies in time and payroll records
- TSYS Managed Services offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banks and Building Societies in the UK and Europe
- answer employee queries regarding wages, deductions and time records
- generate reports and provide analysis of payroll data
- assist with month and year end processes
- keep up to date with changes in legislation and best practice in payroll administration
Salary
- salary
Requirements
- minimum 2 years’ experience within a dedicated payroll role
- previous experience with a weekly, bi-weekly or 4-Weekly pay frequency
- A demonstrable understanding of UK payroll legislation and regulations including statutory payments and deductions
operations manager
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- in conjunction with the Site Director, build and maintain a positive professional relationship with the designated representatives of the Client’s company
- supervise all team quality monitoring so that all agreed quality targets are met and exceeded
- communicate successes and areas for improvement
- act as final point of escalation for customers, and a first point of escalation for the Client
hr advisor
Working hours
- full-time | Permanent
Salary
- salary
Requirements
- CIPD qualified to minimum level 5
- minimum of 5 years’ experience as an HR Advisor or HR Generalist in a Corporate arena
- minimum of 1 years’ outsourcing and/or financial experience
- excellent verbal, written and numeracy skills
- excellent organisational skills including ability to manage time and prioritise effectively
- able to work independently and pro-actively within specified guidelines or processes
- contact Centre: 1 year
- well-developed interpersonal skills and able to deal with colleagues at all levels
Responsibility
- prepare, as required, management reports on employee-related data to assist with the management and development of staff
- ensure all employee documentation is appropriately recorded and stored within the employee’s personnel file to meet auditing requirements
customer service manager
Working hours
- part-time | Permanent
- full-time
Salary
- salary
Responsibility
- manage day to day activities, prioritising tasks and making risk/impact assessments within existing processes and procedures
- ensure training and development plans are maintained for all team members
- recognise potential fraud, credit, recoveries, and chargeback issues and forward them to the appropriate department
- be a role model and support network for your team members and other agents on the floor
- complete allotted interviews for new candidates looking to join the department
- utilise knowledge of client products and services to research, update, and document moderately complex cardholder requests as directed; research credit balance refunds, fees, payment options, etc
- participate in regular, proactive reviews of operational processes, aimed at developing efficiencies that will support the growth of the business in terms of both revenue and client service delivery
Requirements
- call centre: 2 years
- mangement: 2 years
recruiter
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- managing the end to end recruitment process, including candidate attraction, interviewing and selection
- writing advert copy - briefing relevant agencies and placing advertisements in appropriate media
- liaising with external agencies and advertising partners
- actively sourcing candidates by utilising CV searches to drive the attraction of candidates
- attendance at local recruitment events e.g. Job Fairs
- pre-screening applications and conducting first stage telephone interviews
- setting up and co-ordinating assessment centres/interviews
- following interviews, gaining recruiting manager’s feedback to progress next relevant steps
facilities manager
Working hours
- part-time
Salary
- salary
Responsibility
- serves as primary point of contact for all functions and processes within Facilities
- previous experience within health & safety
- responsible for completing monthly site building inspections, documenting and resolve any issues found and engage appropriate vendors promptly
- input and administrative duties for the local Facilities Opex and Capex budgets
- manage the Contractor Induction Programme, ensuring all Health & Safety documentation is approved prior to works commencing
- responsible for the onsite Facilities Management Helpdesk inbox, ensuring all requests are actioned in a timely manner, appropriately and effectively to meet customer satisfaction and expectations
- responsible for checking and approving vendor Method Statements and Risk Assessments
- support with overseeing and managing the onsite engineering partner to deliver company and industry standards in accordance with legislation, company policy and the contract
Requirements
- maintenance: 1 year
contact centre advisor
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- completing both inbound and outbound calls
- providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
- generating and assisting with completion of reports
- blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- organising replacement credit cards for customers
- logging and processing complaints
- noticing and reporting trends and common pitfalls
- providing expert advice and support to other internal teams, providing a streamlined experience for customers
customer service assistant
Working hours
- full-time
Language
- english
Salary
- salary
Responsibility
- answering customer queries
- managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- providing excellent customer services at all times while building and maintaining a professional relationship with customers
- processing card payments
- investigating into recurring issues
- working with other internal teams to provide a streamlined experience for customers
Requirements
- customer service: 1 year
Earnings on positions in TSYS MANAGED SERVICES EMEA
Average salary in this position
Average salary in this position in the country
administrator
1760 £
27%
2218 £National average salary
2950 £
Average salary in this company
1760 £