TSYS MANAGED SERVICES EMEA Salary

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8 reviews in total
  Milton Keynes
BURYSTEAD COURT 120 CALDECOTTE LAKE DRIVE CALDECOTTE MILTON KEYNES MK7 8LE
TIN: 05947723
  Finance and Insurance
Rating of the company
based on 0 evaluations
8 reviews in total

Earnings on positions in TSYS MANAGED SERVICES EMEA

TSYS MANAGED SERVICES EMEA is looking for employees for positions:

customer service

Language

  • english

Salary

  • salary

Responsibility

  • providing excellent customer services at all times while building and maintaining a professional relationship with customers
  • processing card payments
  • answering customer queries

part time administrator

Working hours

  • part-time | Permanent

Responsibility

  • this role will see you researching and resolving customer disputes and chargebacks through their credit cards
  • this is a part-time position of 20 hours per week between the hours of 4pm-8pm Monday-Friday
  • building and maintaining relationships with customers and third parties
  • answering customer queries effectively and understandably – conveying ideas in easy-to-understand terms
  • gathering and analysing cardholder and/or merchant data
  • TSYS Managed Services EMEA are currently searching for enthusiastic, determined, and energetic individuals to join our Disputes and Chargebacks team in Binley Business Park, Coventry, working on behalf of a well-known UK building society
  • determining if disputed transactions are covered under federal and card provider regulations
  • working assignments from a queue in an accurate and timely manner

Salary

  • salary

Requirements

  • case management: 1 year
  • administrative: 1 year

payroll specialist

Working hours

  • full-time | Permanent

Responsibility

  • we are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions
  • we are looking for a payroll Specialist to join our fast-paced finance team within our Milton Keynes site
  • identify, investigate and resolve discrepancies in time and payroll records
  • TSYS Managed Services offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banks and Building Societies in the UK and Europe
  • answer employee queries regarding wages, deductions and time records
  • generate reports and provide analysis of payroll data
  • assist with month and year end processes
  • keep up to date with changes in legislation and best practice in payroll administration

Salary

  • salary

Requirements

  • minimum 2 years’ experience within a dedicated payroll role
  • previous experience with a weekly, bi-weekly or 4-Weekly pay frequency
  • A demonstrable understanding of UK payroll legislation and regulations including statutory payments and deductions

operations manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • in conjunction with the Site Director, build and maintain a positive professional relationship with the designated representatives of the Client’s company
  • supervise all team quality monitoring so that all agreed quality targets are met and exceeded
  • communicate successes and areas for improvement
  • act as final point of escalation for customers, and a first point of escalation for the Client

hr advisor

Working hours

  • full-time | Permanent

Salary

  • salary

Requirements

  • CIPD qualified to minimum level 5
  • minimum of 5 years’ experience as an HR Advisor or HR Generalist in a Corporate arena
  • minimum of 1 years’ outsourcing and/or financial experience
  • excellent verbal, written and numeracy skills
  • excellent organisational skills including ability to manage time and prioritise effectively
  • able to work independently and pro-actively within specified guidelines or processes
  • contact Centre: 1 year
  • well-developed interpersonal skills and able to deal with colleagues at all levels

Responsibility

  • prepare, as required, management reports on employee-related data to assist with the management and development of staff
  • ensure all employee documentation is appropriately recorded and stored within the employee’s personnel file to meet auditing requirements

customer service manager

Working hours

  • part-time | Permanent
  • full-time

Salary

  • salary

Responsibility

  • manage day to day activities, prioritising tasks and making risk/impact assessments within existing processes and procedures
  • ensure training and development plans are maintained for all team members
  • recognise potential fraud, credit, recoveries, and chargeback issues and forward them to the appropriate department
  • be a role model and support network for your team members and other agents on the floor
  • complete allotted interviews for new candidates looking to join the department
  • utilise knowledge of client products and services to research, update, and document moderately complex cardholder requests as directed; research credit balance refunds, fees, payment options, etc
  • participate in regular, proactive reviews of operational processes, aimed at developing efficiencies that will support the growth of the business in terms of both revenue and client service delivery

Requirements

  • call centre: 2 years
  • mangement: 2 years

recruiter

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • managing the end to end recruitment process, including candidate attraction, interviewing and selection
  • writing advert copy - briefing relevant agencies and placing advertisements in appropriate media
  • liaising with external agencies and advertising partners
  • actively sourcing candidates by utilising CV searches to drive the attraction of candidates
  • attendance at local recruitment events e.g. Job Fairs
  • pre-screening applications and conducting first stage telephone interviews
  • setting up and co-ordinating assessment centres/interviews
  • following interviews, gaining recruiting manager’s feedback to progress next relevant steps

facilities manager

Working hours

  • part-time

Salary

  • salary

Responsibility

  • serves as primary point of contact for all functions and processes within Facilities
  • previous experience within health & safety
  • responsible for completing monthly site building inspections, documenting and resolve any issues found and engage appropriate vendors promptly
  • input and administrative duties for the local Facilities Opex and Capex budgets
  • manage the Contractor Induction Programme, ensuring all Health & Safety documentation is approved prior to works commencing
  • responsible for the onsite Facilities Management Helpdesk inbox, ensuring all requests are actioned in a timely manner, appropriately and effectively to meet customer satisfaction and expectations
  • responsible for checking and approving vendor Method Statements and Risk Assessments
  • support with overseeing and managing the onsite engineering partner to deliver company and industry standards in accordance with legislation, company policy and the contract

Requirements

  • maintenance: 1 year

contact centre advisor

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • completing both inbound and outbound calls
  • providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
  • generating and assisting with completion of reports
  • blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
  • organising replacement credit cards for customers
  • logging and processing complaints
  • noticing and reporting trends and common pitfalls
  • providing expert advice and support to other internal teams, providing a streamlined experience for customers

customer service assistant

Working hours

  • full-time

Language

  • english

Salary

  • salary

Responsibility

  • answering customer queries
  • managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
  • providing excellent customer services at all times while building and maintaining a professional relationship with customers
  • processing card payments
  • investigating into recurring issues
  • working with other internal teams to provide a streamlined experience for customers

Requirements

  • customer service: 1 year

Earnings on positions in TSYS MANAGED SERVICES EMEA

Average salary in this position
Average salary in this position in the country
administrator
1760 £
25%
2199 £
centre manager
2083 £
49%
3085 £

National average salary

2950 £

Average salary in this company

1921 £