TSK KITCHEN COLLECTION is looking for employees for positions:
customer sales advisor
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
Responsibility
first point of contact for kitchen customers in the showroom and on phone/email
carry out regular follow up calls to quoted customers
processing customer quotes within a set time period and following them up
timely placing and scheduling of customer orders and deliveries using in-house data systems
liaising directly with suppliers to ensure delivery schedules and remedial issue resolutions are maintained
maintenance and development of the showroom
checking supplier acknowledgements prior to sign off
checking customers’ own kitchen plans for errors or omissions and then preparing accurate quotes for them using our website and in-house systems
Requirements
reporting to a director level there is considerable potential to grow with the business for the right candidate
outstanding customer service skills - taking ownership of customer issues with an empathetic and time managed approach
ability to multi-task - with shifting priorities
experience of Kitchen design -The ability to interpret kitchen design plans confidently whilst applying a natural ability for extreme attention to detail
staff management experience
excellent communication skills – A natural communicator with a polished approach who is completely confident dealing with people from all walks of life, face to face in the showroom or by phone and email. Articulate verbally and in writing
kitchen design: 2 years
able to thrive under pressure - using your own initiative to maintain exacting deadlines, prioritising in an efficient, time managed organised approach
customer services administrator
Working hours
full-time
Salary
salary
Education
A-Level or equivalent
Requirements
ability to multi-task - with shifting priorities
experience in complaint handling to ensure customer satisfaction
data systems – Comfortable using specialist in-house computer data systems
fast and Accurate data entry skills
ability to work under pressure using your own initiative to maintain deadlines, in an efficient, time managed organised approach
confident telephone manner - A confident, experienced and time efficient approach is required to deal with sales and product enquiries from the general public at all levels
sales administration: 1 year
very strong work ethic - Switched on personality with a positive can-doattitude and happy to work in a small friendly team within a non-smoking environment
Responsibility
updating our website admin systems with order information