customer sales advisor
Responsibility
- first point of contact for kitchen customers in the showroom and on phone/email
- carry out regular follow up calls to quoted customers
- processing customer quotes within a set time period and following them up
Show more +9 - timely placing and scheduling of customer orders and deliveries using in-house data systems
- liaising directly with suppliers to ensure delivery schedules and remedial issue resolutions are maintained
- maintenance and development of the showroom
- checking supplier acknowledgements prior to sign off
- checking customers’ own kitchen plans for errors or omissions and then preparing accurate quotes for them using our website and in-house systems
- scheduling of customer deliveries
- providing after-sales customer support and remedial resolutions
- responsibility for one member of staff who supports all the admin and showroom roles
- reporting straight to the Director on performance and general business development
Requirements
- reporting to a director level there is considerable potential to grow with the business for the right candidate
- outstanding customer service skills - taking ownership of customer issues with an empathetic and time managed approach
- ability to multi-task - with shifting priorities
Show more +6 - experience of Kitchen design -The ability to interpret kitchen design plans confidently whilst applying a natural ability for extreme attention to detail
- staff management experience
- excellent communication skills – A natural communicator with a polished approach who is completely confident dealing with people from all walks of life, face to face in the showroom or by phone and email. Articulate verbally and in writing
- kitchen design: 2 years
- able to thrive under pressure - using your own initiative to maintain exacting deadlines, prioritising in an efficient, time managed organised approach
- very strong work ethic - happy to manage own workload without being micro-managed in a small friendly team within a non-smoking environment
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