TRUTAC

Requirements

• computer Literate
• customer Services
• helpdesk
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• technical Support
• to undertake a range of tasks in relation to customer IT support
• demonstrates a logical and practical approach to tasks
• to deal with customer enquiries efficiently and diligently
• takes opportunities to learn new technical skills
• to understand and comply with policies and procedures
• gains experience to improve technical competence
• to understand the Hours Law for HGV and PSV drivers
• takes on additional responsibilities once suitably qualified and/or trained
• to carry out work in a safe and diligent manner
• ability to problem solve
• to comply with all Health & Safety policies and procedures
• to attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives
• able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate
• to undertake additional duties in line with capabilities as required

Earnings for position customer service executive

Responsibility

• ensure the project scope has been defined and signed off by all parties before the project can be initiated
• create and agree a Project Communication plan to the Trutac standard
• agree the project change control procedure
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• take ownership and responsibility for completing the project according to the project plan with attention to business and technical integrity
• manage any items requested that are outside the agreed scope of the project through the agreed change control procedure
• create and maintain a project schedule and plan for the delivery of the project and record commitments made to the customer. To keep records of changes made to plans, with supporting agreements, and re-baseline of the plan if appropriate
• manage your projects using TruTac standard processes inclusive of planning, risk management; issue management and change management
• define the key milestones and deliverables used to measure project progress. Secure resource and gain commitment from all parties to achieve the milestones
• gauge the need for timely escalation of issues and any changes having a significant impact on the project
• work with the customer to develop a benefits plan and help them through the early stages of recognising the benefits to their business from the TruTac solution
• maintain regular contact with the customer acting as a conduit for information, capturing and measuring customer feedback on a regular basis
• ensure good product and market knowledge on a continuous and proactive basis
• be responsible for project communications in line with the agreed Communication Plan, producing regular project highlight reports to the appropriate Management structure
• learn from past project successes and failings and conduct post project reviews to ensure continuation of best practices

Earnings for position project manager