TROPHYSTORE.CO.UK is looking for employees for positions:
graphic designer
Working hours
full-time | Temporary | Contract
full-time | Contract
Salary
salary
Responsibility
developing and implementing creative concepts for marketing campaigns across all channels, including web, email, social media and print
collaborating with our marketing team to develop and execute creative concepts that align with our brand and business objectives
developing a deep understanding of our target audience and creating designs that resonate with them
keeping up-to-date with industry trends and best practices in graphic design, and bringing fresh ideas to the team
mentoring and training junior designers and providing constructive feedback on their work
liaising with suppliers, customers and printers as required
designing and producing visually stunning graphics and layouts for digital and print marketing collateral, including ads, social media graphics, landing pages, email campaigns and print materials such as brochures, flyers, and product catalogues
Requirements
proven graphic design experience with a strong portfolio of design work
excellent communication and interpersonal skills
ability to work independently and as part of a team
detail-oriented, able to multi-task and manage time efficiently to meet deadlines
strong business acumen and an ability to understand the company's design needs
strong conceptual skills - able to follow design briefs throughout projects from start to completion
experience in photography beneficial but not required
customer service advisor
Working hours
full-time | Permanent
Language
english
Responsibility
trophystore.co.uk Ltd , is looking for an experienced Customer Service Advisor to join its busy, expanding business in Tamworth
you’ll be joining our office-based team to provide full support for our customers across two businesses within our ecommerce group
responding professionally to phone calls, emails, live chat and social media activity
handling general customer enquiries and giving product advice
trophystore.co.uk Ltd , the UK’s largest online retailer of trophies, medals and awards, is looking for an experienced Customer Service Advisor to join its busy, expanding business in Tamworth
accurately processing customer orders and taking payments
liaising with third party suppliers and couriers
would you like to work for the UK’s largest retailer of trophies, medals and awards?
Salary
salary
Education
GCSE or equivalent
Requirements
proven previous history of office-based customer service experience
excellent verbal and written communication skills with outstanding telephone manner
ability to work under own initiative whilst still being part of a multi-tasking team
well organised and able to manage time efficiently
ability to focus and maintain accurate attention to detail in a fast-paced environment
OFFICE based customer service: 1 year
knowledge and experience of ecommerce would be beneficial
hr administrator
Working hours
part-time
Language
english
Salary
salary
Responsibility
preparing all relevant documentation for new starters, current employees and leavers
monitoring holiday / absence records and liaising with payroll
assisting with recruitment, coordinating recruitment days and arranging interviews
arranging and monitoring employee training
maintaining accurate and up-to-date confidential HR records in electronic format
contributing to the implementation of HR policies and procedures
general office duties, as required, to assist in the smooth running of the business
Requirements
strong administrative experience dealing with employee related documentation
up-to-date working knowledge of HR principles and UK employment law
positive can-do attitude with great people skills
well organised with an ability to multi-task and manage time efficiently
ability to focus and maintain accurate attention to detail
strong analytical and reporting skills
excellent verbal and written communication skills with outstanding telephone manner
customer service manager
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
managing and mentoring a small Customer Support / Artwork team
day to day management of customer service, sales tasks and artwork duties, ensuring service levels and lead times are achieved
responding confidently and professionally to live chat, email, phone calls and social media activity
replying to, acting upon and reporting on, social media activity and customer feedback
training and mentoring your team to achieve excellent results and conducting regular performance reviews
preparation and analysis of monthly reporting management statistics
engaging and motivating your team, ensuring staff are multi-skilled to cover all aspects of customer support, including liaison with third party couriers and suppliers
monitoring and managing our online customer service experience. Providing regular feedback on the efficiency of our processes, identifying development areas and implementing improvement action plans
Requirements
experience managing an office-based customer service team
commercial awareness with great leadership and people skills
ability to effectively manage multiple projects/tasks of varying complexities
ability to prioritise work to meet deadlines and remain calm under pressure in a fast-paced environment
knowledge of working with multi-channel customer support options, confidently be able to discuss the pros and cons
excellent verbal and written communication skills with outstanding telephone manner
experience of dealing with and resolving difficult issues
proficient user of MS Office 365 with strong analytical and reporting skills
operations manager
Language
english
Salary
salary
Responsibility
planning, organising and controlling daily inbound deliveries from multiple suppliers
keeping track of quality, stock levels, delivery times, transport costs and efficiencies
working with, and assisting, when necessary, the Order Processing Manager
stock purchasing, replenishment and trend predictions
analysis and creation of management reports on stock movement
accurately placing purchase orders based on sales data and stock movement, whilst allowing for seasonal forecast demands
confidently and proactively communicating with the Marketing team on slow moving products to maximise warehouse space, revenue and profit
engaging and motivating your team, while monitoring and maximising warehouse efficiencies
Requirements
able to demonstrate a track record in stock management, while being team focused with excellent people management skills
previous financial management experience
previous involvement in operations management with a strong understanding of what the role of an Operations Manager entails
experience in receiving and unloading overseas container deliveries
experience of driving a forklift - a valid forklift licence/certificate is essential
logistics experience
strong numerical, analytical and reporting skills, with accurate attention to detail being paramount
someone who can set, maintain and improve standards, while collaborating with colleagues and senior management