TROPHYSTORE.CO.UK

Responsibility

• planning, organising and controlling daily inbound deliveries from multiple suppliers
• keeping track of quality, stock levels, delivery times, transport costs and efficiencies
• working with, and assisting, when necessary, the Order Processing Manager
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• stock purchasing, replenishment and trend predictions
• analysis and creation of management reports on stock movement
• accurately placing purchase orders based on sales data and stock movement, whilst allowing for seasonal forecast demands
• confidently and proactively communicating with the Marketing team on slow moving products to maximise warehouse space, revenue and profit
• engaging and motivating your team, while monitoring and maximising warehouse efficiencies
• preparation and analysis of monthly reporting management statistics as required, keeping a paperless, data driven mindset
• conducting regular and ad-hoc stock audits, as required, to ensure stock accuracy
• taking responsibility for supplier returns and working with the Accounts team to avoid delays with credits or refunds due
• ensuring all stock/invoice discrepancies are checked, reported and investigated. Liaising with suppliers on quality or price disparities
• confidently negotiating contracts, pricing, and terms with delivery companies

Requirements

• able to demonstrate a track record in stock management, while being team focused with excellent people management skills
• previous financial management experience
• previous involvement in operations management with a strong understanding of what the role of an Operations Manager entails
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• experience in receiving and unloading overseas container deliveries
• experience of driving a forklift - a valid forklift licence/certificate is essential
• logistics experience
• strong numerical, analytical and reporting skills, with accurate attention to detail being paramount
• someone who can set, maintain and improve standards, while collaborating with colleagues and senior management
• effective time-management and organisational skills to co-ordinate tasks and plan to meet deadlines and business objectives
• be highly engaged and driven, taking a keen interest in the products

Earnings for position operations manager

Responsibility

• we’re now recruiting for extra help to join our team
• no previous experience is necessary, just a flair for learning some new skills and working hard in a fast-paced, friendly environment
• at TrophyStore.co.uk Ltd , the UK’s largest online retailer of trophies, medals and awards, we believe in having fun and also working hard to ensure we always offer our customers the very best in products and service
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• we’ll give you full training, teaming you up with an experienced Buddy who’ll be by your side until you gain confidence in how we get things done

Trade

• loading and Stocking
• Loading and Stocking

Earnings for position warehouse operatives

Responsibility

• trophystore.co.uk Ltd , is looking for an experienced Customer Service Advisor to join its busy, expanding business in Tamworth
• you’ll be joining our office-based team to provide full support for our customers across two businesses within our ecommerce group
• responding professionally to phone calls, emails, live chat and social media activity
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• handling general customer enquiries and giving product advice
• trophystore.co.uk Ltd , the UK’s largest online retailer of trophies, medals and awards, is looking for an experienced Customer Service Advisor to join its busy, expanding business in Tamworth
• accurately processing customer orders and taking payments
• liaising with third party suppliers and couriers
• would you like to work for the UK’s largest retailer of trophies, medals and awards?
• if you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional customer service, then this could be just the job for you
• tracking deliveries and orders
• arranging quotations and discounts
• returned orders and out-of-stock products
• handling customer queries and problem solving
• dealing with charity and sponsorship requests
• reporting on losses, product returns and out-of-stock products

Requirements

• proven previous history of office-based customer service experience
• excellent verbal and written communication skills with outstanding telephone manner
• ability to work under own initiative whilst still being part of a multi-tasking team
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• well organised and able to manage time efficiently
• ability to focus and maintain accurate attention to detail in a fast-paced environment
• OFFICE based customer service: 1 year
• knowledge and experience of ecommerce would be beneficial

Trade

• loading and Stocking
• Loading and Stocking

Earnings for position warehouse operative

Responsibility

• preparing all relevant documentation for new starters, current employees and leavers
• maintaining up-to-date job descriptions, contracts, performance reviews etc
• monitoring holiday / absence records and liaising with payroll
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• assisting with recruitment, coordinating recruitment days and arranging interviews
• arranging and monitoring employee training
• maintaining accurate and up-to-date confidential HR records in electronic format
• contributing to the implementation of HR policies and procedures
• general office duties, as required, to assist in the smooth running of the business

Requirements

• strong administrative experience dealing with employee related documentation
• up-to-date working knowledge of HR principles and UK employment law
• positive can-do attitude with great people skills
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• well organised with an ability to multi-task and manage time efficiently
• ability to focus and maintain accurate attention to detail
• strong analytical and reporting skills
• excellent verbal and written communication skills with outstanding telephone manner