business travel consultant
13 the last 297 days, recently 2023-10-09
Responsibility
- senior Business Travel Consultant - With Galileo
- to provide 7-star service to our customers
- we're revolutionizing the B2B corporate travel market—worth over $1.3 trillion—by simplifying the process for everyone involved
Show more +49 - travelPerk are innovators
- to be able to solo-work with no supervision using your own initiative
- we're continuously growing and adapting to the situation
- to assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner
- during the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team
- provide an excellent service via communications with customers and accuracy of bookings
- from TravelCare to FlexiPerk and of course GreenPerk we are shaping the future of the industry
- the candidate will join the Customer Care team and report to a Customer Care Team Leader
- from TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry
- communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner
- the successful candidate will be expected to work the night shifts with the occasional weekend
- the successful candidate will be expected to work flexible hours between 7am- 11pm with the occasional weekend
- the successful candidate will be expected to work some evenings, until 11pm, and rotational weekends
- the successful candidate will be expected to work evenings, until 11pm, and rotational weekends
- backed by world-class investors from some of tech's most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from across the travel industry
- this role will be fully remote anywhere from within the UK
- this role will be fully remote anywhere form within the UK
- backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries
- we are TravelPerk: a fast-growing, well-funded startup that has raised nearly $294m since our creation in early 2015
- over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired
- we are looking for experienced, hands-on Business Travel Consultant passionate about people and about making an impact
- to be aware of and act in accordance with all Company Quality Standard and Procedures
- key responsibilities
- our Customer Care team is one of the foundations of our company's success and growth
- we are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015
- dealing with phone calls and email requests/queries from existing and potential clients
- we're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way
- providing clients with suitable travel options and suggestions of the best way to meet their requirements
- because we're innovators we have been focused on turning lemons into lemonade, during the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team
- arranging all travel from flights, to car hire to hotels etc
- you will be required to provide a 7 star service to our business travelers by assisting them with all their travel inquiries with the use of the Galileo GDS platform
- you will be required to provide a 7 star service to our business travellers by assisting them with all their travel inquiries with the use of the Galileo GDS platform
- be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website
- emails must be of a high grammatical standard, telephone calls must be polite, all information and confirmation notes given to customers must be accurate and most importantly, all communications must give the customer the confidence that their enquiry will be handled to their satisfaction
- proactively maintaining relationships with clients at all times
- the role will be fully remote due to the unsocial working hours, however on certain occasions you could be required to stop by the office for important meetings or special events
- the role will be largely remote due to the unsocial working hours, but successful candidates will be expected to attend the office regularly for team meetings and events
- our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in
- helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised
- you will have a direct impact on our growth and customer retention
- to ensure all service level agreements are met before completion of shift
- assisting clients with bookings
- over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired, and Selected among the Top 100 Most Loved Workplaces in the UK! We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way
- processing responses to clients within the companies agreed service level agreements
- be flexible towards work requests and completing other tasks
- to actively get involved in the process operated by the company and make suggestions on possible improvements
- we hire empathetic people who understand what we are trying to achieve: Make business travellers happy
- master Customer Care
- to support the Team Leader at all times
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