TRAVEL EDINBURGH Salary

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  Paisley
FLAT A 16 INCHINNAN ROAD PAISLEY PA3 2RA SCOTLAND
TIN: SC715618
  Tourism
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Earnings on positions in TRAVEL EDINBURGH

TRAVEL EDINBURGH is looking for employees for positions:

operations manager

Working hours

  • full-time | Permanent

Education

  • bachelor's

Requirements

  • bachelor's degree in business administration, logistics, or a related field
  • proven experience in operations management, preferably in the transportation or chauffeur services industry
  • strong leadership skills with the ability to motivate and manage a diverse team
  • excellent organisational and time management skills with a keen attention to detail
  • outstanding communication and interpersonal skills to effectively collaborate with drivers, clients, and internal stakeholders
  • proficient in using technology, including fleet management systems, scheduling software, and customer relationship management tools
  • sound knowledge of local traffic regulations, safety protocols, and customer service principles
  • ability to thrive in a fast-paced environment, adapt to changing priorities, and make quick decisions under pressure

Responsibility

  • oversee the maintenance and upkeep of the company's vehicle fleet, ensuring all vehicles are safe, clean, and in good working condition
  • maintain a strong customer-centric focus, ensuring that all customer inquiries, complaints, and special requests are addressed promptly and professionally
  • prepare regular reports on operational metrics, highlighting achievements, challenges, and opportunities for optimisation
  • coordinate with external maintenance suppliers to schedule routine inspections, repairs, and maintenance activities
  • monitor customer feedback, analyse trends, and implement necessary improvements to enhance overall satisfaction
  • develop and implement operational policies, procedures, and best practices to enhance efficiency, productivity, and service quality
  • coordinate with clients to understand their specific transportation needs, including event schedules, special requests, and any changes or updates
  • collect and analyse operational data, to evaluate performance, identify areas for improvement, and make data-driven decisions. This will include developing KPIs

client administrator

Working hours

  • full-time

Salary

  • salary

Education

  • A-Level or equivalent

Responsibility

  • responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning from conception to execution
  • ensure service level agreements are met in line with company expectations
  • engage in active listening with callers, confirming or clarifying information
  • ensure team/ chauffeur feedback levels are met in line with company expectations
  • handle supplier, client and chauffeur queries
  • ensure that all processes are being adhered in order to deliver the highest possible quality standards
  • maintain good relationships with operations colleagues
  • dealing with all feedback and reporting findings to the operations manager

Requirements

  • excellent communication skills
  • excellent organisational skills and attention to detail
  • professional attitude and ability to self manage
  • ability to multitask and work as part of a team
  • administrative: 5 years

chauffeur

Responsibility

  • transport passengers to and from destinations
  • assist passengers with their luggage
  • provide journey information
  • make sure that the vehicle is clean and well prepared for each booking
  • assist passengers in and out of the vehicle
  • ensure vehicle is well maintained
  • ensure our standards are maintained
  • use the companies Mobile App to accept bookings

Requirements

  • professional attitude
  • must be smart & presentable
  • honesty and reliability
  • excellent communication, organisational and time management skills
  • high level of customer service delivery
  • ability to use initiative and work effectively as part of a team
  • ability to adapt to change and respond positively to new challenges
  • ability to work under pressure

Earnings on positions in TRAVEL EDINBURGH

Average salary in this position
Average salary in this position in the country
chauffeur
2080 £
19%
2468 £

National average salary

2950 £

Average salary in this company

2060 £