TRAVEL EDINBURGH Salary - Salary Report

Earnings on positions in TRAVEL EDINBURGH

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responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning from conception to execution
ensure service level agreements are met in line with company expectations
engage in active listening with callers, confirming or clarifying information
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ensure team/ chauffeur feedback levels are met in line with company expectations
handle supplier, client and chauffeur queries
ensure that all processes are being adhered in order to deliver the highest possible quality standards
maintain good relationships with operations colleagues
dealing with all feedback and reporting findings to the operations manager
detailed handovers at the end of shift
continuous improvement of processes and workflow analysis
build strong internal and external relationships
you will be responsible for ensuring new reservations are processed efficiently and to a high standard, assisting with client account management, and dealing with clients’ requirements by phone/email, providing quotations and supporting the overall operation
reporting to: Office Manager

GIBBS HYBRID INTERNATIONAL	3920 £	2666 £ 3920 £
TAYLOR JAMES PROFESSIONAL RECRUITMENT	3750 £	2666 £ 3920 £
SEARCH	2958 £	2666 £ 3920 £
PARKSIDE RECRUITMENT	2948 £	2666 £ 3920 £
DAVIES RESOURCING	2916 £	2666 £ 3920 £
ADDITIONAL RESOURCES UK	2916 £	2666 £ 3920 £
ASHLEY KATE HR	2916 £	2666 £ 3920 £
TAY ASSOCIATES	2880 £	2666 £ 3920 £
TRANSACT	2750 £	2666 £ 3920 £
AUXERIS	2666 £	2666 £ 3920 £

oversee the maintenance and upkeep of the company's vehicle fleet, ensuring all vehicles are safe, clean, and in good working condition
maintain a strong customer-centric focus, ensuring that all customer inquiries, complaints, and special requests are addressed promptly and professionally
prepare regular reports on operational metrics, highlighting achievements, challenges, and opportunities for optimisation
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coordinate with external maintenance suppliers to schedule routine inspections, repairs, and maintenance activities
monitor customer feedback, analyse trends, and implement necessary improvements to enhance overall satisfaction
develop and implement operational policies, procedures, and best practices to enhance efficiency, productivity, and service quality
coordinate with clients to understand their specific transportation needs, including event schedules, special requests, and any changes or updates
collect and analyse operational data, to evaluate performance, identify areas for improvement, and make data-driven decisions. This will include developing KPIs

bachelor's degree in business administration, logistics, or a related field
proven experience in operations management, preferably in the transportation or chauffeur services industry
strong leadership skills with the ability to motivate and manage a diverse team
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excellent organisational and time management skills with a keen attention to detail
outstanding communication and interpersonal skills to effectively collaborate with drivers, clients, and internal stakeholders
proficient in using technology, including fleet management systems, scheduling software, and customer relationship management tools
sound knowledge of local traffic regulations, safety protocols, and customer service principles
ability to thrive in a fast-paced environment, adapt to changing priorities, and make quick decisions under pressure
analytical mindset with the ability to interpret data, generate insights, and implement process improvements
valid driver's license with a clean driving record
operations management: 5 years

Salary at TRAVEL EDINBURGH