TRAVEL EDINBURGH  Salary

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FLAT A 16 INCHINNAN ROAD PAISLEY PA3 2RA SCOTLAND
TIN: SC715618
 Tourism
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TRAVEL EDINBURGH
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TRAVEL EDINBURGH is looking for employees for positions:

operations manager

  • operations manager
  • client administrator

Working hours

  • full-time | Permanent

Education

  • bachelor's

Requirements

  • bachelor's degree in business administration, logistics, or a related field
  • proven experience in operations management, preferably in the transportation or chauffeur services industry
  • strong leadership skills with the ability to motivate and manage a diverse team
  • excellent organisational and time management skills with a keen attention to detail
  • outstanding communication and interpersonal skills to effectively collaborate with drivers, clients, and internal stakeholders
  • proficient in using technology, including fleet management systems, scheduling software, and customer relationship management tools
  • sound knowledge of local traffic regulations, safety protocols, and customer service principles
  • ability to thrive in a fast-paced environment, adapt to changing priorities, and make quick decisions under pressure

Responsibility

  • oversee the maintenance and upkeep of the company's vehicle fleet, ensuring all vehicles are safe, clean, and in good working condition
  • maintain a strong customer-centric focus, ensuring that all customer inquiries, complaints, and special requests are addressed promptly and professionally
  • prepare regular reports on operational metrics, highlighting achievements, challenges, and opportunities for optimisation
  • coordinate with external maintenance suppliers to schedule routine inspections, repairs, and maintenance activities
  • monitor customer feedback, analyse trends, and implement necessary improvements to enhance overall satisfaction
  • develop and implement operational policies, procedures, and best practices to enhance efficiency, productivity, and service quality
  • coordinate with clients to understand their specific transportation needs, including event schedules, special requests, and any changes or updates
  • collect and analyse operational data, to evaluate performance, identify areas for improvement, and make data-driven decisions. This will include developing KPIs