TRANSPUTEC Salary
TRANSPUTEC HOUSE 19 HEATHER PARK DRIVE WEMBLEY HA0 1SS
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Earnings on positions in TRANSPUTEC
Estimated salary
£ 1750
Median salary at TRANSPUTEC
£ 1500 Lowest salary
£ 1777 The average salary
£ 2083 Highest salary
Do you believe that workers at TRANSPUTEC are paid fairly?
TRANSPUTEC is looking for employees for positions:
service manager
Working hours
- full-time | Permanent
Responsibility
- develop and continuously improve the ITIL-based processes, templates and tools that are already in place
- manage, maintain, and continuously improve Mobile Device Management software and procedures
- create, maintain, and update Service Desk internal and end-user-related documentation
- line management responsibility for the Service Desk team of 1st, 2nd, Service Desk Team Leaders, QA & IPC
- train, develop and coach the Service Desk team leader to be able to be an acting Service Desk Manager
- responsible for developing the team to support all processes, systems and applications and provide excellent customer service to a high standard
- be part of the Incident Management Process and team for Major Incidents
- manage the Service Desk team’s engagement with third-party vendors and support desks to ensure overall ownership of incidents, problems and service requests
Requirements
- experience in a Team Leader or Management IT role
- ITIL Service Desk experience
- excellent understanding of how IT works
- office 365 and Azure Experience
- knowledge of ITSM / PSA and RMM Tools
- documentation and process design experience
- strong stakeholder management and planning skills
- workload Prioritisation expertise