TRANSPORT FOR WALES RAIL Salary - Salary Report

duty manager

Responsibility

we have an exciting opportunity to join our Swansea Stations team as a Duty Manager
the Duty Manager is responsible for the management of all station activities including the Gate line, Booking Office, platforms, and cleaning
provide assessment and coaching to staff at the station so that their performance is optimal
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ensure facility and security checks are carried out, including Fire Precautions and Evacuation checks
track train running via TRUST and other systems
as an effective Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment
review weekly rosters and make daily amendments to ensure coverage of all job roles in the most cost-effective way
you will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance
lead and support stations staff to create a customer focused highly motivated team who are committed to exceeding customer expectations in the delivery of a safe and high-quality service

Requirements

the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role
transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills
we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

Current offers for the position:

Duty Manager (Rheolwr ar Ddyletswydd) Swansea

Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesWe have an exciting opportunity to join our Swansea Stations team as a Duty Manager.As an effective Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment.The Duty Manager is responsible for the management of all station activities including the Gate line, Booking Office, platforms, and cleaning. You will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance.Lead and support stations staff to create a customer focused highly motivated team who are committed to exceeding customer expectations in the delivery of a safe and high-quality se

Responsibility: we have an exciting opportunity to join our Swansea Stations team as a Duty Manager, as an effective Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment, the Duty Manager is responsible for the management of all station activities including the Gate line, Booking Office, platforms, and cleaning, you will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance

Requirements: the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role, transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills, we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

full-time | Permanent

Salary: salary

Job position: duty manager

2023-08-04

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