TP-LINK UK in Reading Salary
UNITS 2 & 3 RIVERVIEW CARDIFF ROAD READING RG1 8EW
TIN: 07205003
TP-LINK UK Premium profile inactive Premium profile inactive
Earnings on positions in TP-LINK UK
TP-LINK UK is looking for employees for positions:
technical support engineer
Working hours
- full-time | Permanent
Language
- english
Responsibility
- answering inbound calls and assisting customers who have particular inquiries or questions
- building the interest of customers in the products and services offered by the company
- checking online products reviews from website including social networking
- documenting details of comments, inquiries, complaints, and actions taken
- directing unresolved issues and requests to the appropriate designated resource
- recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls
- providing individualized customer service at high-standard professional level
- summarizing from Customers’ requests and ideas to head office
Requirements
- bachelor's degree or above in Computing Networking/Engineering/Science ；
- good understanding of Networking Fundamentals e.g LAN/WAN
- good understanding of the OSI Model
- good understanding of Wireless Standards e.g. IEEE 802.11 a/b/g/n/ac
- previous technical customer service experience is ideal but not essential
- able to juggle multiple projects simultaneously
- ability to cope with difficult customer situations & handle diverse people
- analyse customer's problems properly and provide logical solutions & being resourceful and attention to detail
Earnings on positions in TP-LINK UK
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
4583 £