TOP RECRUIT

Responsibility

• answer and address all customer calls
• build an excellent rapport in order to create trust, understand the customer and what they are looking for
• build an excellent rapport in order to create trust, to understand the customer and what they are looking for
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• provide a high level customer service to all smaller tour client requirements, whilst anticipating and understanding client needs
• provide customers with exception service through the booking journey, championing new contact methods and delivering a 'concierge' level of service
• follow up brochure requests to develop into active sales
• fulfil the customers needs through company suppliers and booking systems adding additional ancillary products in order to exceed sales targets
• manage customer requirements from initial enquiry to completed travel
• regularly develop knowledge of all available products
• whilst maintain accuracy and consistency, formulate logistical itinerary plans and tour movement sheets, within client budgets
• ensure all steps are taken to complete the booking and retain the customer and to build your own customer portfolio
• manage customer bookings, including post booking activities
• manage client queries and travel arrangements
• develop and maintain a thorough knowledge of our products and processes
• attend product training sessions and educational trips
• maintain accuracy when inputting and obtaining information
• employ various techniques, including outbound calling, upselling and cross-selling to maximise revenue generation
• identify and up-sell elements to enhance the customer experience and drive increased booking revenues
• use product knowledge to create a bespoke itinerary for clients
• develop relationships with customers to increase repeat business and recommendations
• focus on the management of group flight and hotel bookings
• through applicable system tools and software implementation, action all GDS and PNR tasks and company Desktop Files
• manage the booking process from enquiry to reservations
• collaborate with Destination Management Companies and Even Providers
• negotiate the best rates, on behalf of the client, to reduce expenditure
• to meet and exceed personal objectives, as set by your Team Manager
• produce itinerary proposals and quotes
• offer professional consultancy services to clients
• to meet and exceed the quality standards for call handling
• maintain regular contact with client and travel agents to ensure they are fully informed on the status of booking
• build relationships with internal partners
• abide by the company PSP, PCI and Anti-Bribery regulations and report any supplier gifts to the relevant management
• supply all quotes to customers with the agreed SLA's and in line with their requirements
• obtain pre and post travel feedback
• maintain flexibility in different priorities and clients
• listen to customer requirements and toiler the right holiday for them, spanning various travel methods
• aid the growth of the company through potential development leads and referrals
• follow up all outstanding quotes and options, ensuring no sales opportunities are missed
• stay updated with developments in the travel sector
• resolve any post-travel problems, including errors and discrepancies with suppliers
• achieve and exceed sales, conversion and quality targets
• provide regular updates on current enquiry statuses to the Sales Manager

Requirements

• minimum 1 years experience in a similar Travel Consultant position
• passion and travel experience
• passion and travel experience within Europe
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• key travel industry and destination knowledge
• minimum 3 years experience within Senior Luxury Travel Sales, specialising in European travel
• minimum 3 years experience within Senior Luxury Travel Sales, specialising in Australasia
• proven record of achieving and exceeding daily sales targets
• proven record of achieving and exceeding sales targets
• in-depth knowledge and experience of travel within Latin America
• minimum 1 years experience within a Travel Consultant position
• previous experience with groups, meetings, events and field trips
• excellent knowledge of the luxury travel industry
• extensive worldwide travel knowledge
• extensive European travel knowledge
• previous Travel sales experience
• previous experience of CRS
• previous experience of CRS, Galileo is desirable
• travel agency or call centre experience
• minimum 2 years experience within the Travel Industry, specialising in Touring
• knowledge of GDS system
• previous experience with GDS and FSS is desirable
• excellent customer service
• ability to work within a fast-paced environment
• proven knowledge of cruise, booking and supplier websites
• previous experience of GDS, Galileo preferred
• previous sales experience
• positive attitude with a keen interest in a travel industry career
• amadeus or other GDS knowledge
• proven knowledge of supplier websites
• excellent geographical knowledge and previous experience in Cruise Holidays
• bachelor’s degree, or the equivalent experience, in Travel & Tourism
• previous Travel industry experience
• excellent written and verbal communication
• ability to work to tight timescales and prioritise workload
• previous experience in luxury Worldwide and Holidays
• previous experience in luxury European and Worldwide
• self-motivated, collaborative and able to interchange autonomous independent work with being a team-player
• extensive experience travelling, with a keen passion for exploring new destinations
• must be eligible to work in the UK
• target driven with a key focus on revenue and productivity
• exceptional organisational skills to manage multiple tasks and mailboxes
• this opportunity is paying up to £26k pa annum, plus fantastic benefits
• strong geographical knowledge - cities, airports , key landmarks, bucket list destinations/sights etc
• with the option to be fully remote and paying up to £24k pa for the right candidate
• paying up to £40k pa for the right candidate, this position is offering a hybrid opportunity within the London office
• previous experience in a contact centre position
• key experience working to and exceeding targets

Earnings for position travel consultant

Responsibility

• differentiate and reinforce the attraction of the elite client club
• be responsible for a portfolio of customers of all levels
• effectively manage a portfolio of clients to drive growth, development and retention
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• identify and implement innovative ways of improving client experience and enjoyment of the elite client club
• manage a diverse customer portfolio
• organise and host private dinners for current and prospective clients
• effectively communicate and build relationships with customers of all levels
• provide support for all client managers through training, system demonstrations and client onboarding
• ensure customer satisfaction through effective client management practices
• provide effective Client Management Practices whilst ensuring customer satisfaction
• oversee the migration of company clients onto a new contract by providing support to the Client Management Team
• conduct in-person meetings with clients
• build enduring relationships across customer organisations
• monitor and review travel industry news, market intelligence and competitor activity to conceptualise strategic opportunities within client meetings and workshops
• develop key materials, including but not limited to, client implementation packs and client facing user guides
• aid in the growth of the elite client club
• collaborate with support teams to resolve issues and provide feedback for improvements
• provide personal management to a portfolio of key clients with a variety of spending costs per annum
• manage all client bookings
• plan and develop partnership plans to measure success and identify areas for improvement
• assess and develop partnership plans to measure and monitor success and potential improvements
• build a relationship with the client managers and line manager through regular team meetings and 121's
• escalate complaints and conduct a full investigation if required
• facilitate smooth transition to new contracts and frameworks, including site testing and planning
• provide thorough updates and analysis on all clients to the Lead Account Manager
• drive profitable income through building commercial performance for each client
• liaise with the appropriate managers and offices to identify problem areas
• review travel patterns and recommend policy changes for optimal value
• aid in the preparation of client events and attend events as required
• conduct booker training and engagement sessions, providing feedback for continuous improvement
• assess travel patterns and provide feedback on potential changes to the policy caps in order to ensure efficient delivery
• build relationships with clients and display an interest in and knowledge of the client environment
• analyse customer data to identify saving opportunities and ROI
• explore new business opportunities whilst ensuring the retention and development of current business
• identify opportunities for up-selling of solutions and services and display superior telephone etiquette
• provide feedback, support, and customer insights to the Client Services management function
• through a clear implemented plan, developed within regular meetings via all potential forms of communication, reinforce key relationships that encourage further business development
• on a quarterly basis, develop relevant improvements and opportunities drawn from customer feedback, with the Lead Client Manager
• effectively manage issues that's may occur and client expectations through weekly meetings and monthly overviews
• stay updated on travel industry news, market intelligence, and competitor activity for strategic input
• actively engage with booker training and engagement sessions across the customer organisation to provide continuous development
• develop relationships with clients of all levels
• conduct regular meetings and communication to build strong relationships and implement action plans
• collaborate with supporting teams to provide feedback for technological and service enhancements to resolve all customer issues
• identify sales opportunities by managing and growing revenue and expansion across solutions areas
• participate in monthly team meetings, providing a strategic overview of clients and identifying risks and opportunities
• keep Lead Client Manager and Head of Client Services informed on client updates, opportunities, and outcomes
• partner with key internal departments; Service, Tech, Operations or Finance teams, to deliver continuous improvement of the commercial impact of the customer on the wider business
• generate demand by assisting clients to identify current needs, and then effectively articulate how you can add value through services and solutions
• alongside the Business Support Team, establish robust site testing and planning to fulfil all customer insights
• actively engage with monthly team meetings to provide a strategic overview of clients and any risks, issues and opportunities

Requirements

• minimum 2 years Business Travel Management experience and advanced travel industry knowledge
• minimum 5 years in luxury travel
• minimum 2 years experience within Account Management
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• previous experience of client acquisition is desirable
• previous experience managing multiple projects
• exceptional customer service
• proven ability to collaborate with a variety of clients and stakeholders
• minimum 2 years Account Management experience with TMC and travel industry knowledge
• articulate, creative and exceptional attention to detail
• excellent focus on client relationships
• previous Project Management experience managing a variety of requests at the same time is an advantage
• degree level qualification is desirable
• this position is paying up to £36k pa for the right candidate
• passionate about business growth
• highly organised and structured, can develop a clear action plan and drive to conclusion
• excellent written and verbal communication
• demonstrate enthusiasm, innovation and creative thinking
• have the ability to recognise pertinent facts and alternatives before implementing actions
• strong analytical skills and ability to work under pressure
• A flexible approach to working hours
• this opportunity is paying up to £45k per annum for the right candidate with hybrid working in Bradford

Earnings for position client manager

Responsibility

• monitor store sales and develop new strategies to achieve sales targets
• leading the sales team to achieve targets through exceptional customer service
• manage the profit and loss controllable costs within the assigned budget to ensure store profitability
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• coordinate the daily cash reconciliation
• manage recruitment, rotas, grievance issues and discipline, inductions and training
• maintain merchandising and housekeeping standards
• oversee and manage cash reconciliation and banking procedures
• monitor store sales and develop strategies to meet and exceed ales targets
• oversee daily cash reconciliation and banking procedures
• utilise company initiatives and incentives
• maintain merchandising and housekeeping standard within the store
• complete stock take and provide regular updates to the management team
• maintain effective communication with the Head Office
• store opening and closing duties when required
• complete till clearance forms and address all discrepancies
• uphold store health and safety standards
• assist in the retail inductions/training of all RTSA's, KH's, SA's and SPVSR's
• utilise company initiatives and incentives to drive sales performance
• assume duty management responsibility when required
• maintain effective communication with the Buying, Merchandising and Stock teams to manager stock levels, control inventory and prevent stock loss
• manage the store team, recruitment and discipline
• complete till clearance forms and investigate discrepancies
• participate in the day to day running of the store
• provide weekly/monthly reports on store performance and activity
• address store based employee relations/grievance issues
• coordinate inductions and training for all new team members
• communicate business and store objectives to the tam and keep them informed of company activities
• conduct regular performance receives
• identify and support the development of the team

Requirements

• previous profit and loss management experience
• previous retail management experience is essential
• previous Retail Team Manager experience
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• key commercial awareness and excellent customer service skills
• key experience in exceeding sales and profit targets
• excellent verbal and written communication
• outstanding customer service
• previous retail team management experience
• passion and enthusiasm to go above and beyond
• previous customer service experience
• target and sales driven
• this position is based in Edinburgh and offers a competitive salary
• this position is based in Kensington and offers a competitive salary
• excellent written and verbal communication
• driven and result orientated
• exceptional organisational and motivation skills
• this position will be 40 hours per week, including weekends and is paying up to £25k for the right candidate

Earnings for position store manager

Responsibility

• to provide excellent customer service to all clients internal and external
• to provide high level customer service to all clients internal and external to the required SLAs and standards
• assist with emergency actions, contingency plans, and out of hours requirements ensuring policies are adhered to correctly
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• assist with emergency actions, contingency plans ensuring policies are adhered to correctly
• work towards strict SLA’s and KPI’s whilst working professionally and efficiently
• manage all travel requests from enquiry to reconciliation
• collaborate with all necessary departments regarding client activity providing assistance to colleagues where needed
• work towards strict SLA's and KPI's whilst working professionally and efficiently
• manage post-booking requests and process reissues
• ensure that all administration, both internal and external, is of the highest standard
• respond to all client queries
• ensure that all administration team tasks, both internal/external is of the highest standard
• update and maintain all required records and files
• ensure that all administration, both internal and external is of the highest standard
• to be able to work flexible hours, including out of hours
• use Galileo to follow QC procedures and tasks
• negotiate the best rates and deals on behalf of the client
• to be able to work flexible hours
• to be fully conversant in all operational working practices
• assist in the solution of errors, concerns and complaints
• assist with any additional tasks required as a business priority
• collaborate with all necessary departments regarding client activity to include any positive or negative behaviour, client complaints providing assistance to colleagues where needed
• to respond to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers
• assist with all client travel needs from the initial enquiry to completed travel by phone or email adapting to the different priorities of all clients
• general ad hoc office duties

Requirements

• exhibit positive team orientated behaviour, resilient and adaptable with the ability to remain calm and patient
• fluent in Italian
• minimum 1 years experience within a travel agency
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• minimum 3 years experience within a travel agency
• proven attention to detail and maintaining company standards
• previous experience with hotel and air fares ticketing
• extensive industry experience in all areas of the reservation process
• GDS experience is essential, Galileo is preferred
• fully confident in all aspects of the GDS with excellent knowledge of fares and ticketing
• degree qualification or equivalent experience is required
• able to work independently and use own initiative to resolve problems and find a solution
• this opportunity is based within the Manchester office, paying up to £28k DOE. Working shifts of 8 hours within 8am-7pm
• strong communication skills demonstrating a pro-active response to client servicing at all times
• proven advanced industry experience in all areas of travel management operations is essential
• sound, proven SABRE skills with the ability to manage multiple reservations and PCC’s
• sound, proven SABRE skills with the ability to manage multiple reservations and PCC's
• fully confident in all aspects of the GDS with excellent knowledge of fares and ticketing with the ability to turnaround fare calculations and ticket re issues
• excellent understanding of fares and ticketing, BA1/2 level, or equivalent, is desirable
• this position is paying up to £35k for the right candidate
• proviso Impact experience is desirable
• with the opportunity to work from home or in the Bradford office, this position’s working hours are 8-8 including weekends
• this position is paying up to £30k for the right candidate
• this position is paying up to £35k, plus benefits, for the right candidate
• this opportunity is based within the Manchester office, paying up to £30k DOE. Working shifts of 8 hours within 8:30am-7pm

Responsibility

• production of annual statutory accounts, including the preparation of various supporting schedules
• production of monthly accounts for all assets, liabilities, income and expenses
• provide a monthly report for the North entities and submitting by WD5
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• conduct monthly analysis to determine performance in Month/YTD and PY
• preparation for external auditors and being the liaison during the audit process
• assess and develop improvements to the financial processes, controls and reporting to improve company efficiency
• assist with the monthly preparation of the Group's consolidated income statement, balance sheet and cash flow statement
• provide ad hoc analysis and business information support as required
• deliver excellent communication and customer service, both written and verbal, across both internal and external customers and colleagues
• assist with preparing and reviewing invoice tax and VAT calculations and ensuring full compliance with statutory requirements
• develop analysis and reports for expected credit loss and debtors for all company entities

Requirements

• qualified Chartered Accountant ACA/ACCA/CIMA or other recognised international qualification
• excellent written and verbal communication
• strong Team Player with high performance Ethic
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• strong Microsoft skills
• highly analytical with strong interpersonal skills
• the ability to build relationships and influence change
• this opportunity offers hybrid working, 3 days in the Bradford office, paying up to £47k per annum for the right candidate

Earnings for position financial accountant