ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires
providing administrative support to Account Managers
supporting marketing campaigns and other activities
liaising with colleagues in the transport team to arrange deliveries and collections
delivery driver
Working hours
full-time | Permanent
Responsibility
customer Delivery Operative, full time, Great Barford, Bedfordshire
THX are the tool hire experts for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to mechanical, electrical, drylining, HVAC and SFS specialists since 2006
communicate with colleagues in other departments to ensure customer requirements are met
do you want to join a team that is transforming customer experience in a growing industry? Do you have experience of providing excellent in-person customer service and delivering goods to customers? If so, we want to hear from you
resolve problems promptly, communicating with customers and colleagues as needed
identify sales opportunities while travelling and report these back to the sales team
operate THX’s delivery IT system, updating the system data and taking pictures of equipment
Salary
salary
planner
Working hours
full-time | Permanent
Responsibility
daily scheduling of deliveries and collections
plan the schedule to ensure an appropriate amount of work is in every day and sufficient notice is given to customers
re-direct colleagues to new jobs as required to meet urgent customer requirements
to provide a professional, customer-focused service
liaise with other transport partners
assist with other tasks or projects as they arise
daily reports
delivery driver
Working hours
full-time | Permanent
Responsibility
customer Delivery Operative, full time, Great Barford, Bedfordshire
THX are the tool hire experts for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to mechanical, electrical, drylining, HVAC and SFS specialists since 2006
communicate with colleagues in other departments to ensure customer requirements are met
do you want to join a team that is transforming customer experience in a growing industry? Do you have experience of providing excellent in-person customer service and delivering goods to customers? If so, we want to hear from you
resolve problems promptly, communicating with customers and colleagues as needed
Salary
salary
purchasing manager
Working hours
full-time | Permanent
Responsibility
develop and execute THX’s purchasing strategy, taking account of THX’s overall business strategy, values, culture and marketplace
build and maintain good relationships with new and existing suppliers
research purchasing options, including products and suppliers
negotiate to secure contracts and prices that offer the best available value for THX
manage Purchasing budget to ensure we achieve our service standards, profitability and growth targets
negotiate, set up and nurture relationships with rehire partners and training networks
line management of Purchasing Executive
develop and maintain deep understanding of THX’s business, its growth plans and market in order to ensure purchasing activity aligns with business requirements
customer service manager
Working hours
full-time | Permanent
Responsibility
develop and execute THX’s customer experience strategy, taking account of THX’s overall business strategy, values, culture and marketplace
implement the best aspects of B2C experiences within our B2B environment
receive, manage and resolve customer complaints, identifying opportunities for service and process improvement
implementing technology and automation to enhance customer experience and streamline processes
management of the account management team’s performance and absence
work with colleagues in other departments to develop and implement the THX website and other online portals to ensure customers perceive their experience is as good as speaking to the Account Management team on the phone
review all activities and touchpoints in our provision of customer service to ensure the service we provide is optimised at all stages and holistically
continually monitor and improve the THX NPS
hr advisor
Working hours
part-time | Permanent
Responsibility
management of our recruitment process
set up and management of new starter inductions
sales administrator
Working hours
full-time
Salary
salary
Responsibility
liaising with colleagues in the transport team to arrange deliveries and collections
ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires
liaising with customers about orders and collections to ensure they are up to date
supporting marketing campaigns and other activities
transport manager
Working hours
full-time | Permanent
Responsibility
transport Manager
initiate and lead projects to improve operational management systems, processes, and the continuous development of our practices
ensure routes are scheduled to optimise efficiency whilst maintaining exceptional customer experience
THX are the tool hire experts for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to mechanical, electrical, drylining, HVAC and SFS specialists since 2006
management of the customer delivery and scheduling teams including performance, absence and overtime
we are looking for someone with strong leadership skills and the ability to build effective relationships in order to deliver an exceptional, customer-centric experience
management of the maintenance of vehicles to ensure they are in a safe and efficient operating condition
ensure complete and accurate service and maintenance records for the vehicle fleet
credit controller
Working hours
part-time | Permanent
Responsibility
follow up to ensure paymenst have been made as agreed and make further contact if necessary
starting legal proceedings if clients do not pay their debts on time
raise relevant issues to the Financial Controller
all other reasonable management requests
support the finance team with tasks as required
take a proactive role in managing and collecting debts of company debtors
check and update Sage with credit limits and any other Top service notifications