THRIVE OPERATIONS in Luton Salary

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16-22 CRAWLEY GREEN ROAD LUTON LU2 0QX ENGLAND
TIN: 02698057
  IT-Services
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THRIVE OPERATIONS
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THRIVE OPERATIONS is looking for employees for positions:

support engineer

  • support engineer
  • manager
  • senior account manager
  • technical support engineer
  • senior project manager

Working hours

  • full-time

Responsibility

  • responsible for daily assignment of service incidents/requests from both Thrive engineers and customer points of contact
  • develop in depth understanding of Thrive products as they integrate into corporate infrastructure
  • working with client requests to code, assign and facilitate completion during times where direct client interaction via phone is not required
  • escalation of tasks to escalation engineers based on time or skill requirements when necessary
  • first response and initial triage of customer phone calls; troubleshooting single user/system impacting tickets immediately and entering tickets into our ticketing software
  • responsible for completion of specific designation of tasks to resolve as quickly as possible at the time of creation and escalating to Technical Support Engineers when necessary