THRIVE NUTRITION GROUP

Responsibility

• new Area Development
• lead the Finance Officers , ensuring they are informed, developed and motivated to meet the required quality standards, deadlines and targets
• attend SE/SE/EofE contract calls to give updates on progress and discuss any barriers with colleagues/contractors and the Home office
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• conduct initial market research to identify suitable and appropriate new accommodation areas
• lead on Trust wide accounts ensuring efficient, value for money solutions
• main point of contact for administering, ordering and invoice processing for the Central Services Team and also for Trust wide arrangements
• make contact and arrange to meet with Local Non-Government Organisations to establish and maintain relationships
• transaction Processing Team Leader Ensuring, as far as possible, that the processing of all the business is timely and that deadlines are met, including month end and year end deadlines, and supplier payment terms
• to supervise the financial administration and transaction processing for Education Provisions undertaken by the Finance Officer team, including grant funding receipting, purchase order / invoice processing, sales invoice processing, petty cash and credit card transactions
• establish links with local churches and identify links
• develop monitor and maintain a support services data base
• under the guidance of the Head of Finance, carry out performance management and probation reviews as required, supporting the training and development of the team
• liaise with all departments linking into putting on a successful new area/property and follow through to completion
• research local area support and suitability for our residents prior to the screening process and complete documentation following the property procurement guidelines
• work with the Property procurement team who will then assist with any cold calling activities and visits to identified areas are explored to procure new properties
• managing the Service User Experience
• agree the 'go live' process for the property with the Property Procurement team to ensure that the deadlines are met by the Landlord/Lettings Agent
• liaise regularly with line manager and team members
• attending team and other staff meetings
• undertake projects and initiatives as directed by the Chief Finance Officer / Head of Finance in order to support the work of the Central Services Team
• please note that our client is based over a number of sites in and around the Swindon area and you may be required to work from different sites, as directed by the Chief Executive , Director of Finance and Head of Finance
• ensure all records are maintained and kept up-to-date according to company policies and procedures
• ensure portfolio is fully compliant with Local Authority, UKVI all other regulatory body legislation
• to ensure internal audit and compliance criteria are met and that all activities conform to agreed company systems, policies and procedures
• main point of contact for development, review and improvement of Procurement and Competitive Tendering policy
• as the Widening Dispersal/Procurement officer, you will be responsible for researching new accommodation areas, developing and establishing internal/external support services which will help secure new properties in new widening dispersal areas
• attending team and other staff meetings / and or training
• assist in the local stakeholder involvement process by attending meetings as required
• make all Housing officers aware of local support agencies, health services and schools if necessary
• supporting new team members and provide on-the-job training
• liaise closely with Partners, line manager, team members and other colleagues

Requirements

• property Housing Accommodation Purchasing
• property Housing Tenancy Procurement
• finance & Procurement
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• property Purchasing Procurement Housing Social Care
• property Procurement Officer
• knowledge and experience in the property sector
• to provide proactive feedback driven services
• understanding of licensing and legislation
• work with EPs to create a 'one team' approach to managing procurement
• competence in negotiating, valuing and listing
• full UK driving licence and use of own car
• manage competing priorities in a high-pressured environment
• deal with emails, correspondence and process as appropriate or draft responses
• to provide a courteous, professional and knowledgeable point of contact for CS, promoting a positive image at all times to internal and external customers
• always seek to understand the requirements and work alongside stakeholders to provide a proactive service built on shared ownership
• to ensure that all work and responsibilities associated with this role are carried out to the highest quality, including timeliness and maintaining confidentiality at all times

Benefits

• laptop

Earnings for position procurement officer

Current offers for the position:

Responsibility

• to ensure all accommodation is clean and fit for purpose
• remove rubbish to a suitable place and arrange collection
• carry-out minor defect rectification as directed
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• to ensure company procedures are adhered to and all cleaning and defect records are completed and up to date
• prepare/sand surface for application of decorative product
• plumbing: Carry out a range of plumbing repairs and minor installations
• liaise regularly with line manager and team members
• any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project
• other duties as deemed reasonable by the Head of Property Services
• meeting your own Key Performance Objectives
• joinery work including the fitting of and/or repair to architraves, skirting bath panel and frames, the fitting of kitchen units and worktops, the fitting and repair of double glazed units, locks, floorboards, and stud walls
• attending team and other staff meetings

Requirements

• repairs and Maintenance
• plumbing
• trades
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• carpentry and Decorating
• demonstrated written or oral communication skills
• demonstrated ability to work independently or as part of a team
• ability and willingness to work cooperatively with others
• high degree of discretion dealing with confidential information
• all communications must be kept up-to-date
• liaise closely with line manager, team members and other teams
• liaise with field based staff and other group offices

Benefits

• laptop

Earnings for position maintenance operative

Current offers for the position:

Responsibility

• answer questions about a company's product range via telephone, email and in person
• accurately process orders and deal with all aspects of account changes and related customer care
• deal directly with customers by telephone & electronically
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• maintain excellent knowledge of our portfolio of products and services to understand customer requirements
• enjoys working with a broad range of customers and clients and understands customer's needs, wants and expectations
• resolving issues and troubleshooting sales orders and enquiries
• set, maintain, and exceed customer service standards
• handling customer complaints. Identify opportunities to turn dissatisfies customers into happy customers
• respond promptly to customer enquiries within agreed timescales
• upholding our Customer Service Standards & measuring service levels through our Key Performance Indicators
• handle and resolve customer complaints, ensuring the right compensation level is offered in a quick and effective manner
• report regularly to management on all activities relating to the role and daily performance
• communicate effectively and coordinate with internal departments
• produce accurate administration work to complete any actions taken
• build relationships with suppliers to work together in resolving any customer query
• be proactive in solving the customers' issues, maintaining high standards of service at all times
• dealing with complaints in accordance with the agreed escalation process
• closing of all Works Orders, preparing them for invoicing

Requirements

• customer Service
• senior Customer Service Advisor
• if this position sounds of interest and you would like to be considered
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• please contact Sarah at Thrive Group on Direct line or email
• if you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion
• thrive Group are acting as an employment agency in relationship to this vacancy
• trowPerm/SE
• if this position sounds of interest and you would like to be considered. If this position sounds of interest and you would like to be considered. Please your updated CV to sarah. elliott@ thrivegroup.co.uk in the first instance
• thrive Group - Trowbridge Branch are acting as an employment agency in relationship to this vacancy. We are an equal opportunities employer and welcome all qualified candidates to apply

Earnings for position customer service advisor

Current offers for the position:

Responsibility

• the role requires the Procurement Team Leader to manage the procurement team and follow procedures in order to meet key performance objectives and sales targets of the company
• you will also be responsible for special projects, team structures, management of team and welfare the team, and also ensure policies are adhered to and key performance objectives are met at all times
• the company is looking for a driven and motivated profession with procurement team leader and housing experience, and someone who has managed a property team in a supervisory or management role
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• create & maintain effective partnerships with local authority senior EHO's and other regional stakeholders ensuring compliance with relevant UK legalisation
• develop and maintain close working relationships with stakeholders
• there are various administration duties with daily meetings and liaising with other members of the team and sharing best practice to support the company in achieving our procurement/sales targets
• you will report into the Head of Property Procurement Services and provide help and support where required and also assist in compiling reports for weekly meetings and updates for the Board of Directors
• the role involves extensive travel and some out of hours work to enable us to provide full coverage across the contract region
• manage, develop and motivate a high performing and multi-skilled team, to meet and exceed all contractual targets and KPI's
• develop and maintain a direct procurement strategy and process which manages the forecasted caseload and is in line with cluster policy and strategy
• ensure values, ethical standards, policies and procedures are met
• manage the supply of property through accommodation partners, ensuring adherence to agreed levels and standards and in line with supply chain contracts
• ensure CRH portfolio is fully compliant with Local Authority, UKVI all other regulatory body legislation
• planning and prioritising your diary to ensure monthly one to ones and performance reviews are completed alongside property inspections and audits. Results to be fed back to the Head of Partner Delivery Assurance
• providing on call cover during peak times or emergencies

Requirements

• housing Management
• accomodation Team Leader
• housing Social Care Benefits Welfare Manager
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• operations and Staffing
• previous housing experience/knowledge at supervisory or management level
• must have previous people management experience and used to working with a challenging tenant group
• strong communication skills, in particular the ability to influence, persuade and negotiate at all levels
• excellent relationship building skills
• can work well under pressure
• must be able to travel across a large geographical portfolio on a daily/weekly basis

Benefits

• laptop

Earnings for position team leader

Current offers for the position:

Responsibility

• manage a portfolio of service users within the Contingency initial accommodations
• ensure appropriate actions to register SUs with doctors, schools for under16s
• ensure signposting to shops, support agencies, etc
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• conduct monthly visits and ensure outstanding incidents reports are raise and SUs are being assisted to access support
• ensure SU's are Moved On no later than the last day as detailed within UKVI letter
• ensure that health and safety of SU's are maintained at all times
• complete specific number welfare checks per month as directed by team leader prioritising the most vulnerable
• inspect your portfolio of properties once a month and report defects as required
• ensure stocks of documentation/booklet for supporting service users are maintained and kept up to date
• ensure the properties are maintained according to Health and Safety guidelines and company procedures
• ensure stores are maintained in line with purchasing procedure
• ensure Safeguarding, health and safety of SU's are maintained at all times
• conduct monthly inspections and report defects as required
• prepare property for re-occupation after SU's move on
• ensure all items within property are replaced /repaired as required in line with inventory procedure
• make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management

Requirements

• housing Social Housing Accommodation
• housing and Social Care experience

Benefits

• laptop

Earnings for position housing officer

Current offers for the position: