THRIVE INC is looking for employees for positions:
systems engineer
Working hours
full-time
Responsibility
about Us
our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers
position Overview
thrive is currently searching for a Corporate Systems Engineer to join its internal IT team
the Corporate Systems Engineer is primarily responsible for the day-to-day support of Thrive’s internal users and systems
the Corporate Systems Engineer is also responsible for researching, testing, deploying, and documenting internal system updates
thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER
primary Responsibilities
Requirements
3 plus years desktop and server support experience
must be able to work effectively in a team environment as well as alone
excellent written and oral communication skills
personally invested in own technical growth
ability to take ownership of tasks and ensure complete resolution
ability to articulate technical information and convey to non-technical people
passionate about delivering excellent customer service
ability to deal effectively with stressful situations
Education
associate degree or Technical Degree, or equivalent work experience
competencies
compTIA Net +
MCITP: Enterprise Support Technician
support engineer
Working hours
full-time
Responsibility
responsible for daily assignment of service incidents/requests from both Thrive engineers and customer points of contact
develop in depth understanding of Thrive products as they integrate into corporate infrastructure
working with client requests to code, assign and facilitate completion during times where direct client interaction via phone is not required
escalation of tasks to escalation engineers based on time or skill requirements when necessary
first response and initial triage of customer phone calls; troubleshooting single user/system impacting tickets immediately and entering tickets into our ticketing software
responsible for completion of specific designation of tasks to resolve as quickly as possible at the time of creation and escalating to Technical Support Engineers when necessary
engineer
Working hours
full-time
Responsibility
about Us
our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers
role Overview
lead smaller projects, taking full responsibility for low level technical design, documentation, diagrams and implementation
support an allocated lead engineer on larger projects, assisting with technical design, documentation, diagrams and implementation
thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services
work with the allocated project management resource to deliver projects to meet customer expectations on time and in budget
deliver wireless surveys either On-site or as a remote off-site plan using the tools provided
manager
Trade
customer Service
Customer Service
Working hours
full-time
Responsibility
cloud Services – Manager
about Us
our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers
upkeep of the Thrive equipment within our data centre environments
deploy, Manage and monitor all systems and infrastructure
candidates should be prepared to deal with a magnitude of different characters, and high-pressure front office trading environments
line management of a small team
thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services
Requirements
experience working in a Customer Experience/success role or similar
experience with Managed Services is beneficial
excellent communication skills
experience in a Client facing role
strong organisational skills
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client manager
Working hours
full-time
Responsibility
about Us
thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services
our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers
position Overview
manage day-to-day client success KPIs within assigned client base
develop strong relationships with clients and have a deep understanding of their business’s needs, challenges, and goals
manage recurring cadence with clients to understand each client’s desired outcome from Thrive’s services and sets personalized benchmarks for success
leadership and Team Management Responsibilities
Requirements
bachelor’s degree in business administration, marketing or related field, a plus
minimum of a four-year degree from an accredited college or university
two years’ experience in a customer service or project coordination role is required
proven experience leading teams, driving portal adoption, and leveraging customer success best practices
ability to interpret sales orders, SOWs and invoices
proven ability to develop strategies, translate them into initiatives and track successful delivery
effectively be able to present this information and respond to questions from customers and internal employees
possesses strong relationship building skills and management presence and leadership ability, with communication and interpersonal skills that inspire and motivate CSMs
solutions architect
Working hours
full-time
Requirements
bachelor’s degree
experience working at Managed/Cloud Service Provider in a Solutions Architect or comparable role, collaborating with clients, and working alongside the sales team
Responsibility
local / regional technical resource providing technical support to Sales Executives via direct customer interaction
become a trusted advisor to prospects and customers to solve both business and technical challenges
interface with internal teams, providing feedback on key areas of customer focus and areas of concern
create documentation, including diagrams and technical specifics, to ensure completeness and supportability of solutions
prioritize areas of focus by reviewing sales pipelines with supported sales reps and sales managers
direct technical support to sales executives, direct customer involvement on complex sales opportunities, validation of all sales orders, ongoing enhancement of service and product descriptions, and interfacing with operations and engineering teams to keep up to date on all new service capabilities
participate in customer-focused seminars, tradeshows, events, presentations, technology roadmap reviews and training
stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate
senior account manager
Working hours
full-time
Requirements
bachelor's Degree or equivalent
goal-Driven
solution Sales & Technology Aptitude
excellent grammar, written and oral communication skills
strong Organizational Skills
experience and ability to develop a professional rapport, overcome objections and maintain influential demeanor both in person and over the phone
previous work with Salesforce.com or equivalent CRM tools
computer software or hardware experience
Responsibility
attend meetings with qualified prospects at client locations
meet or exceed revenue goals as established by the Thrive Senior Management Team through direct and indirect sales efforts
technical support engineer
Working hours
full-time
Responsibility
about Us
our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers
ability to handle diverse computing environments in a wide cross section of business clients
analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
assisting project teams in onboarding new clients and O365 and Sharepoint migrations
position Overview
perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services
Requirements
strong communication and customer service skills
strong diagnostic and troubleshooting skills
driven to provide superior support. Demonstrate a true ownership mentality
strong knowledge of O365, Active Directory and Exchange is essential
expert in creating user accounts, creating distribution Lists and global contacts in Exchange etc
3 plus years’ experience in providing on-site face-to-face IT Support in sophisticated Trading Floor environments, where high levels of services and technical expertise are required
good understanding and experience working with VMWare
demonstrated ability to work independently and have made strong technical and business judgements in mission critical IT support functions within a Financial Services environment