technical support engineer
5 the last 308 days, recently 2024-02-28
Responsibility
- about Us
- our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers
- ability to handle diverse computing environments in a wide cross section of business clients
Show more +28 - analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
- assisting project teams in onboarding new clients and O365 and Sharepoint migrations
- position Overview
- perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services
- thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth
- thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER
- thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER
- primary Responsibilities
- this position therefore requires high levels of professionalism, strong problem solving skills and the ability to quickly learn new technologies
- prioritize tickets created
- the Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments
- field based Technical Support Engineers work within our Site Services sub function, and are responsible for all 2nd-3rd on-site break\fix customer support
- field based Technical Support Engineers work within our Site Services sub function, and are responsible for all 2nd-3rd on-site breakfix customer support
- follow Thrives’ best practices for escalating tickets to Tier 2 engineers
- thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT
- this is a very customer facing role, and this individual will have experienced and developed communication skills in equal measure to technical ability
- communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- on-Site support will be provided via a combination of on-site customer shift rotations , or dispatched to a customer site in an adhoc capacity as part of a shift rotation on-site at the regional Thrive offices
- thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients
- those within this team are responsible for setting the very best impression of the firm, as they represent the business when working with customers on directly in their offices
- demonstrate the correct level of urgency while resolving client incidents
- sets client expectations appropriately throughout the troubleshooting process
- mail Application/Office 365 issues
- utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- if you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
- if you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
- monitor the Remote Service Center Service Board for newly created service tickets
Requirements
- strong communication and customer service skills
- strong diagnostic and troubleshooting skills
- driven to provide superior support. Demonstrate a true ownership mentality
Show more +12 - strong knowledge of O365, Active Directory and Exchange is essential
- expert in creating user accounts, creating distribution Lists and global contacts in Exchange etc
- 3 plus years’ experience in providing on-site face-to-face IT Support in sophisticated Trading Floor environments, where high levels of services and technical expertise are required
- good understanding and experience working with VMWare
- demonstrated ability to work independently and have made strong technical and business judgements in mission critical IT support functions within a Financial Services environment
- strong knowledge of industry standard desktop imaging and packaging. MDT or SCCM
- 3 plus years’ experience in providing Desktop IT Support in sophisticated Trading Floor environments, where high levels of services and technical expertise are required
- basic networking knowledge of routers, firewalls, and switches
- working knowledge of spyware and malware removal tools
- strong knowledge of mobile device management
- powershell scripting
- GPO Creation & Active Directory Management
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