office manager
Responsibility
- thomas Connelly Ltd are a family run firm, based in Consett and have been established for 46 years
- we specialise in providing Gas Central Heating Service, Maintenance, Repair & Installations
- the selected candidate’s main duties will be
Show more +17 - general administrative duties
- overseeing the daily operation of our Customer Care Department and offering support where needed
- supervising and monitoring the work of Customer Care Department
- reporting of any incidents
- we pride ourselves in delivering excellent levels of service to our customers and our New Build Contractors whilst creating a positive working environment for you in which to do so
- raising PO’s and invoicing
- maintaining stock levels of office equipment and replenishing where required
- overseeing the opening and issuing of letters and other communication
- dealing with incoming calls and making external calls
- liaising with contractors, customers and employees regarding work schedules, labour allocation priorities and case updates
- updating systems daily by reporting and data processing
- chasing updates from Contractors/Manufacturers/Employees
- dealing with high level complaints according to our company complaint procedure
- providing support to other departments and higher Management when required
- taking messages and relaying to the relevant people
- the above list is not exhaustive and may be added to from time to time
- operating engineer booking systems/diaries
Requirements
- customer service: 3 years
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