THERMO FISHER SCIENTIFIC AU

Responsibility

• this is a field-based role with a territory covering Oxford and the Southwest
• laboratory Account Manager
• responsible for identifying prospective opportunities within a defined geographical region. A good understanding of business development is required
  Show more +51
• manage a variety of accounts in the Biotech segment, ranging from small startups to large revenue accounts
• increase & generate sales to customers via onsite visits following up with calls and email correspondence
• london South/ East Region
• social media connections will also be an integral resource
• reach Annual Operating Plan set for territory
• seeking out for new accounts as well as servicing of existing accounts
• identifies objectives, strategies and action plans to improve short and long term sales and earnings
• participate in sales training programmes as presented by the company to develop appropriate selling skills
• implement professional sales calls to increase sales growth and territory penetration
• operate as lead point of contact for any and all matters specific to assigned customers
• coordinate sales processes for assigned accounts for an assigned geography in accordance with approved sales and marketing plans
• develop, write, and implement a strategic business plan for assigned territory annually, updated quarterly
• maintain existing business and grow the Allergy & Autoimmune market as per agreed targets
• to engage in contract discussions and close orders with end users and purchasing departments and support all procurement processes
• when you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation
• when you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation
• senior Account Manager Pharma Biotech
• senior Account Manager - Clinical Diagnostic Division
• working with marketing and/or technical sales specialists for supply agreements and contracts
• thermo Fisher Scientific Inc
• deliver on agreed company and individual metrics
• as part of a successful, growing global organization you will be encouraged to perform at your best
• as our new Sales Specialist/Account Manager you are a key member of our Laboratory Products team. You’ll be focused on driving sales for the Laboratory Products equipment and consumables into the Pharma Biotech market
• sales Forecasting and anticipate pipeline changes enabling plans to be put in place to address shortfalls
• joining a friendly and collaborative team, where mentoring and coaching for success is offered for your professional development
• no other company can match our range of customer touch points - technologically, geographically or commercially
• maintain and regularly enter accurate and complete customer data and sales project information into the company sales database Sales Force.com
• maintain and substantially increase current customer database through Company customer relation’s management software
• set up and coordinate technical seminars, and host and assist with product shows on a biannual and annual basis
• provide accurate and timely monthly sales forecasts to sales management
• what you will do
• position summary
• ensure all activities and meetings are logged in an accurate and timely manner within SFDC
• apply data intelligence to analyse and develop sales opportunities with the greatest return on investment
• location/Division Specific Information
• own all sales/ account management responsibilities of specified products to all sites including resolving any issues
• this includes a wide range of laboratory equipment, consumables, chemicals and safety products
• work cross divisionally to identify and close new sale opportunities and work as one commercial team
• communicate key activities, trends, and changing customer development plans and priorities, which includes emerging customers
• as a Pharma Biotech Salesperson, you will visit customers, travelling 4 days per week on average, in addition to using the telephone, MS Teams, data science and email
• perform sales activities on assigned accounts including recommending new products and services by evaluating current product results and identifying needs to be filled; negotiating to close sales; performing operational analysis of customers; setting pricing
• complete all required administrative duties, including but not limited to reporting, maintaining files and communicating results
• communicate key competitor activities, market trends, and changing customer development plans and priorities, which include emerging customers
• define, align and implement Account Strategy for Life Science markets
• you will support a wide variety of customers in Academia, Government and Healthcare through the assigned area
• with our strong and extensive product portfolio, you will support customers within the NHS, Academic, and private health care sectors
• support the internal team with any additional projects, coverage or mentoring as required
• for more information, please visit www.thermofisher.com
• maintain accurate quarterly booking forecasts
• identify sales opportunities with new and existing customers and successfully lead the sales of Company products and services to achieve or exceed the assigned territory sales plan
• you will be joining a highly skilled and motivated team with a strong background in meeting our customer’s needs

Requirements

• must live on territory or be able to relocate
• degree level qualification in a scientific field, preferably Chemistry
• bachelor or Master’s degree in Life Sciences e.g. Biomedical science
  Show more +19
• valid driving licence
• minimum 2 years sales experience, preferably in Life Science industry
• good knowledge of Material Sciences is preferred
• professional experience in sales and in the acquisition of new customers is required
• ssales experience with in-depth knowledge of cell culture or molecular biology is preferred
• sales experience , with in-depth knowledge of cell culture or molecular biology
• sales experience with in-depth knowledge of cell culture or molecular biology is preferred
• 2 to 3 years of sales experience with in-depth knowledge of cell culture or molecular biology is preferred
• relevant Laboratory/Pathology Sales Experiences and/or product Portfolio experiences
• minimum BSc within Life Sciences required
• proven track record in sales, meeting or exceeding YOY growth expectations
• experience and knowledge in industrial sectors such as food, Diagnostics or testing laboratories are an advantage
• experience of Invitrogen and Applied Biosystems products
• experience of Invitrogen and Applied Biosystems products an advantage
• experience of Invitrogen and Applied Biosystems products is preferred
• knowledge, Skills, Abilities
• several years of proven sales success in life sciences or a similar market environment
• experience of working within a lab and life science consumables associated
• experience from a sales function in relevant industry essential

Benefits

• company car
• laptop
• mobile phone

Earnings for position account manager

Responsibility

• this is a field-based role with a territory covering Oxford and the Southwest
• laboratory Account Manager
• responsible for identifying prospective opportunities within a defined geographical region. A good understanding of business development is required
  Show more +51
• manage a variety of accounts in the Biotech segment, ranging from small startups to large revenue accounts
• increase & generate sales to customers via onsite visits following up with calls and email correspondence
• london South/ East Region
• social media connections will also be an integral resource
• reach Annual Operating Plan set for territory
• seeking out for new accounts as well as servicing of existing accounts
• identifies objectives, strategies and action plans to improve short and long term sales and earnings
• participate in sales training programmes as presented by the company to develop appropriate selling skills
• implement professional sales calls to increase sales growth and territory penetration
• operate as lead point of contact for any and all matters specific to assigned customers
• coordinate sales processes for assigned accounts for an assigned geography in accordance with approved sales and marketing plans
• develop, write, and implement a strategic business plan for assigned territory annually, updated quarterly
• maintain existing business and grow the Allergy & Autoimmune market as per agreed targets
• to engage in contract discussions and close orders with end users and purchasing departments and support all procurement processes
• when you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation
• when you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation
• senior Account Manager Pharma Biotech
• senior Account Manager - Clinical Diagnostic Division
• working with marketing and/or technical sales specialists for supply agreements and contracts
• deliver on agreed company and individual metrics
• thermo Fisher Scientific Inc
• as part of a successful, growing global organization you will be encouraged to perform at your best
• as our new Sales Specialist/Account Manager you are a key member of our Laboratory Products team. You’ll be focused on driving sales for the Laboratory Products equipment and consumables into the Pharma Biotech market
• sales Forecasting and anticipate pipeline changes enabling plans to be put in place to address shortfalls
• joining a friendly and collaborative team, where mentoring and coaching for success is offered for your professional development
• no other company can match our range of customer touch points - technologically, geographically or commercially
• maintain and regularly enter accurate and complete customer data and sales project information into the company sales database Sales Force.com
• maintain and substantially increase current customer database through Company customer relation’s management software
• set up and coordinate technical seminars, and host and assist with product shows on a biannual and annual basis
• provide accurate and timely monthly sales forecasts to sales management
• what you will do
• position summary
• ensure all activities and meetings are logged in an accurate and timely manner within SFDC
• apply data intelligence to analyse and develop sales opportunities with the greatest return on investment
• location/Division Specific Information
• own all sales/ account management responsibilities of specified products to all sites including resolving any issues
• this includes a wide range of laboratory equipment, consumables, chemicals and safety products
• work cross divisionally to identify and close new sale opportunities and work as one commercial team
• communicate key activities, trends, and changing customer development plans and priorities, which includes emerging customers
• as a Pharma Biotech Salesperson, you will visit customers, travelling 4 days per week on average, in addition to using the telephone, MS Teams, data science and email
• perform sales activities on assigned accounts including recommending new products and services by evaluating current product results and identifying needs to be filled; negotiating to close sales; performing operational analysis of customers; setting pricing
• complete all required administrative duties, including but not limited to reporting, maintaining files and communicating results
• communicate key competitor activities, market trends, and changing customer development plans and priorities, which include emerging customers
• define, align and implement Account Strategy for Life Science markets
• you will support a wide variety of customers in Academia, Government and Healthcare through the assigned area
• with our strong and extensive product portfolio, you will support customers within the NHS, Academic, and private health care sectors
• support the internal team with any additional projects, coverage or mentoring as required
• for more information, please visit www.thermofisher.com
• maintain accurate quarterly booking forecasts
• identify sales opportunities with new and existing customers and successfully lead the sales of Company products and services to achieve or exceed the assigned territory sales plan
• you will be joining a highly skilled and motivated team with a strong background in meeting our customer’s needs

Requirements

• must live on territory or be able to relocate
• degree level qualification in a scientific field, preferably Chemistry
• bachelor or Master’s degree in Life Sciences e.g. Biomedical science
  Show more +19
• valid driving licence
• minimum 2 years sales experience, preferably in Life Science industry
• good knowledge of Material Sciences is preferred
• professional experience in sales and in the acquisition of new customers is required
• ssales experience with in-depth knowledge of cell culture or molecular biology is preferred
• sales experience , with in-depth knowledge of cell culture or molecular biology
• sales experience with in-depth knowledge of cell culture or molecular biology is preferred
• 2 to 3 years of sales experience with in-depth knowledge of cell culture or molecular biology is preferred
• relevant Laboratory/Pathology Sales Experiences and/or product Portfolio experiences
• minimum BSc within Life Sciences required
• proven track record in sales, meeting or exceeding YOY growth expectations
• experience and knowledge in industrial sectors such as food, Diagnostics or testing laboratories are an advantage
• experience of Invitrogen and Applied Biosystems products
• experience of Invitrogen and Applied Biosystems products an advantage
• experience of Invitrogen and Applied Biosystems products is preferred
• knowledge, Skills, Abilities
• several years of proven sales success in life sciences or a similar market environment
• experience of working within a lab and life science consumables associated
• experience from a sales function in relevant industry essential

Benefits

• company car
• laptop
• mobile phone

Earnings for position account manager

Responsibility

• product Support - Laboratory Aid
• senior QA Technician
• continental Shifts
  Show more +59
• as part of a successful, growing global organization you will be encouraged to perform at your best
• the role includes core laboratory activities and general laboratory maintenance, ensuring efficiency within these multifaceted and dynamic departments
• as part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale
• responsible for testing all types of Sensititre final products and raw materials
• perform quality control analytical testing of incoming goods, intermediates and/or finished products under cGMP conditions for QC release or stability studies
• the role requires accurate laboratory record keeping and diligence in following Standard Operating Procedures
• QC Despatch - to include, but not limited to
• perform QC testing as per approved procedures e.g. Bioburden, Endotoxin and Tensile testing
• perform QC testing in accordance with approved procedures e.g. Bioburden, Endotoxin and Tensile testing
• manufacture of intermediates and final reagents. Including in process testing
• review and approve material specifications
• preparing and culturing microorganisms for testing
• conduct technical transfer/method development/method validation as the need arises
• maintenance of an extensive bacterial culture collection, which includes manufacture, performance testing and stock maintenance
• the Microbiology Division discovers microbiological solutions for the diagnosis of infectious disease and detection of bacterial contamination
• good manufacturing practice
• first Inspections of materials picked for shipment where applicable
• conduct environmental monitoring of the cleanroom areas
• handling of microorganisms for use in testing
• QC Inventory Inspection and release of incoming materials
• planning day-to-day activities and ensuring that all deadlines are met on time and in full
• duties also include the calibration and cleaning of all equipment, glassware and consumables where required
• good engineering practice
• final Inspection of all orders prior to Despatch
• perform testing and release of raw materials within a warehouse environment and Cleanroom sampling area
• monitoring of stock levels for products that you are manufacturing
• engage patients when required, ensure patients fully understand procedures; encourage patients to express any concerns
• QC Despatch 1st QC and Final QC Inspection
• conduct technical transfer/method development/method validation as required
• following Standard Operating Procedures and Quality Control Worksheets and ensuring they are adequately maintained
• the Laboratory Aid handles waste disposal and sterilisation within the departments
• screen and perform clinical procedures efficiently and effectively
• production schedule
• shipment of all orders from the GPMS system
• generate final product Certificates of Analysis in accordance with the approved product specification
• be responsible for the quality of manufactured reagents, completed documentation and ensure quality standards are maintained
• QC Technician II
• when you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation
• train and develop QC personnel
• prepare technical documentation including but not limited to analytical write-ups, standard operating procedures, specifications, investigations and reports
• responsible for contamination control within the manufacturing facilities
• responsible for the manufacture and supply of all media, such as agar and broth
• when you’re part of Thermo Fisher Scientific, you will do challenging work, and join a team that values performance, quality and innovation
• ensure a pleasant and safe environment for patients
• shifts is 4 on / 4 off 6am to 6pm
• standard operating procedures
• issue investigation and resolution
• support the non conforming process and disposal of expired and reject materials
• attention to detail and accuracy are key in this role
• use of computer systems for stock control monitoring to ensure items are available as needed
• use of computerised systems for stock control monitoring to ensure items are available for when they are needed
• maintain compliance with GMP, HSE, Quality Programme
• perform planned preventative maintenance and performance calibrations on equipment
• QC Technicians are be responsible for completing out of specification/non-conformity reports and concessions
• the Laboratory Aid undertakes the support of both the Product Support and Research & Development teams, in a fast paced and wide-ranging environment
• maintaining stock levels of consumables and various laboratory duties appropriate to the position holder
• promote a positive image of AES to all monitors and other customer representative’s e.g., Central laboratories, couriers
• QC Packaging - to include, but not limited to
• ensure consumable stock of QC materials is maintained

Requirements

• science related GCSEs or equivalent
• experience of working in a laboratory or cleanroom environment
• interest in science and manufacturing
  Show more +20
• excellent written and oral communication skills
• keen eye for detail
• meticulous attention to detail
• to have excellent communication and organisational skills
• preferably has demonstrable leadership skills and capabilities
• A minimum of 5 GCSEs at Grade C or above is required
• prior laboratory or manufacturing experience preferred
• minimum 2 A-Levels in science-based subjects is required
• ability to perform in a fast paced environment and willing to cross train in multiple areas within the manufacturing environment
• teamwork and problem solving skills
• able to learn new skills and display them to a high standard
• excellent teamwork and problem solving skills
• able to demonstrate experience of working within a team, and of the provision of support, coaching and mentoring of others
• ability to balance priorities and work to set timeframes
• our Mission is to enable our customers to make the world healthier, cleaner, and safer
• ability to organise priorities and work to set timeframes
• degree in Chemistry or strongly related scientific subject area
• BSc in an appropriate science or proven experience
• understanding of cGMP would be advantageous, although training will be given
• degree in Chemistry or strongly related scientific field

Trade

• loading and Stocking
• scientific Research & Development
• administrative Assistance
  Show more +1
• production & Manufacturing

Earnings for position technician

Responsibility

• it's more than just something that fills our days
• you will become a part of the UK Life Science Field Service team, servicing Krios and Glacios Electron Microscopes
• at Thermo Fisher Scientific, our work has a purpose
  Show more +54
• our work requires passion and creates meaningful outcomes
• this role suits someone who enjoys working in a high-paced environment
• when you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation
• our work matters
• your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success
• to perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines
• provide onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
• perform scheduled preventative maintenance visits within the timeframes required by the Service Level Agreement, managed service contracts and internal metrics
• as part of a successful, growing global organization you will be encouraged to perform at your best
• specific product support to be given on Liquid and Ion Chromatography instruments
• display integrity, understanding, tact, fairness and technical knowledge in all customer interactions
• COVID-19 Vaccination Update for U.S. & Canada Colleagues
• achieve specified revenue targets while satisfying customer from instrument repair, installs and PM’s
• A high level of customer service resulting in customer happiness
• job Summary
• performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• as part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale
• build relationships with customers to offer and close the sale of service contracts and other service products
• high first-time fix rates and low mean time to repair
• our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques
• to enable the customer's success through their relationship with Thermo Fisher Scientific and the products & services we offer
• no other company can match our range of customer touch points - technologically, geographically or commercially
• U.S
• solving a broad range of hardware and/or software problems of varying scope and complexity
• collaborate with internal partners to resolve customer issues and improve processes
• you enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time
• utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require
• low repeated call rates
• you will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes
• follow all reporting responsibilities of Remote Service Dispatch , Field Problem Report and Field Service Report submissions
• coordinating your own work schedule with direct colleagues, service operations and management
• at Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell
• individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing
• maintain accurate records of spare parts, ensuring parts are used appropriately
• optimize own work schedule by coordinating with all the required partners for service planning
• join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer
• carry out Qualification & Validation Products at customer sites
• support laboratory sales colleagues to develop business opportunities within their regions as-and-when required
• we're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe
• our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth
• with revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world
• field Service Engineer, Transmission Electron Microscopy
• undertake troubleshooting, support and repair within the agreed timeframes and always ensure that customers are kept up to date with the progress
• to work remotely within the Chromatography Service team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty
• update systems placed at customer laboratories including instrument software and data management software and remote diagnostic connections
• oxford, Cambridge, Birmingham
• plan and conduct installation of Phadia lab systems at customer sites, in-line with the manufacturers’ requirements on installation and the local procedures
• deliver the highest professional relationship with our customer base raising technical issues if as required to quickly resolve critical tasks in the fastest way possible. Follow our ethical business conduct guidance
• responsible for timely and accurate reporting of all activities as required
• all U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment
• as the world’s leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 40 billion in annual revenue
• manage travel expenses and follow travel policies and guidelines
• when not attending customer sites the service engineer will complete in-house instrument repair and provide support to the Customer Excellence Centre - including 1st and 2nd line technical support
• when not attending customer sites the service engineer will complete in-house instrument repair and provide support to the Customer Excellence Centre – including 1st and 2nd line technical support

Requirements

• uses effective questioning to identify customer needs
• exercises judgment setting work priorities and identifies next steps
• requires minimal guidance
  Show more +22
• participates as a positive influence to the team
• IT skills, including TCP/IP networking
• quickly adapts to change with positive and constructive feedback
• professional background in Electronics/Chemistry/Engineering or related subjects
• essential
• typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment
• previous experience servicing analytical equipment. Equivalent applications specialist or end user experience will also be considered as valuable experience
• independent, service-minded and educational in the approach towards customers
• analytical trouble shooting and problem-solving abilities
• strong problem-solving skills
• strong technical capability and proven problem-solving skills
• excellent hand-eye coordination and manual dexterity
• demonstrate communication skills with the ability to handle multiple tasks with different priorities
• willingness to travel 90% primarily within the country but internationally as and when required
• IT skills
• excellent interpersonal, self-motivational and negotiating skills
• typically requires a BEng or MEng degree or equivalent qualification in Mechatronics, Electronics, Mechanical Engineering or other applicable experience in a high-tech environment
• customer-focused with strong communication skills and ability to establish relationships with customers
• commercial mindset
• driving license required
• PC skills
• can-do attitude with the ability to handle multiple-tasks with contending priorities

Benefits

• mobile phone
• company car
• laptop

Trade

• installation & Maintenance
• Installation & Maintenance

Earnings for position field service engineer

Responsibility

• it's more than just something that fills our days
• you will become a part of the UK Life Science Field Service team, servicing Krios and Glacios Electron Microscopes
• at Thermo Fisher Scientific, our work has a purpose
  Show more +54
• our work requires passion and creates meaningful outcomes
• this role suits someone who enjoys working in a high-paced environment
• when you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation
• our work matters
• your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success
• to perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines
• provide onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
• perform scheduled preventative maintenance visits within the timeframes required by the Service Level Agreement, managed service contracts and internal metrics
• as part of a successful, growing global organization you will be encouraged to perform at your best
• specific product support to be given on Liquid and Ion Chromatography instruments
• display integrity, understanding, tact, fairness and technical knowledge in all customer interactions
• COVID-19 Vaccination Update for U.S. & Canada Colleagues
• achieve specified revenue targets while satisfying customer from instrument repair, installs and PM’s
• A high level of customer service resulting in customer happiness
• job Summary
• performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• as part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale
• build relationships with customers to offer and close the sale of service contracts and other service products
• high first-time fix rates and low mean time to repair
• our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques
• to enable the customer's success through their relationship with Thermo Fisher Scientific and the products & services we offer
• no other company can match our range of customer touch points - technologically, geographically or commercially
• U.S
• solving a broad range of hardware and/or software problems of varying scope and complexity
• collaborate with internal partners to resolve customer issues and improve processes
• you enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time
• utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require
• low repeated call rates
• you will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes
• follow all reporting responsibilities of Remote Service Dispatch , Field Problem Report and Field Service Report submissions
• coordinating your own work schedule with direct colleagues, service operations and management
• at Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell
• individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing
• maintain accurate records of spare parts, ensuring parts are used appropriately
• optimize own work schedule by coordinating with all the required partners for service planning
• join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer
• carry out Qualification & Validation Products at customer sites
• support laboratory sales colleagues to develop business opportunities within their regions as-and-when required
• we're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe
• our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth
• with revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world
• field Service Engineer, Transmission Electron Microscopy
• undertake troubleshooting, support and repair within the agreed timeframes and always ensure that customers are kept up to date with the progress
• to work remotely within the Chromatography Service team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty
• update systems placed at customer laboratories including instrument software and data management software and remote diagnostic connections
• oxford, Cambridge, Birmingham
• plan and conduct installation of Phadia lab systems at customer sites, in-line with the manufacturers’ requirements on installation and the local procedures
• deliver the highest professional relationship with our customer base raising technical issues if as required to quickly resolve critical tasks in the fastest way possible. Follow our ethical business conduct guidance
• responsible for timely and accurate reporting of all activities as required
• all U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment
• as the world’s leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 40 billion in annual revenue
• manage travel expenses and follow travel policies and guidelines
• when not attending customer sites the service engineer will complete in-house instrument repair and provide support to the Customer Excellence Centre - including 1st and 2nd line technical support
• when not attending customer sites the service engineer will complete in-house instrument repair and provide support to the Customer Excellence Centre – including 1st and 2nd line technical support

Requirements

• uses effective questioning to identify customer needs
• exercises judgment setting work priorities and identifies next steps
• requires minimal guidance
  Show more +22
• participates as a positive influence to the team
• IT skills, including TCP/IP networking
• quickly adapts to change with positive and constructive feedback
• professional background in Electronics/Chemistry/Engineering or related subjects
• essential
• typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment
• previous experience servicing analytical equipment. Equivalent applications specialist or end user experience will also be considered as valuable experience
• independent, service-minded and educational in the approach towards customers
• analytical trouble shooting and problem-solving abilities
• strong problem-solving skills
• strong technical capability and proven problem-solving skills
• excellent hand-eye coordination and manual dexterity
• demonstrate communication skills with the ability to handle multiple tasks with different priorities
• willingness to travel 90% primarily within the country but internationally as and when required
• IT skills
• excellent interpersonal, self-motivational and negotiating skills
• typically requires a BEng or MEng degree or equivalent qualification in Mechatronics, Electronics, Mechanical Engineering or other applicable experience in a high-tech environment
• customer-focused with strong communication skills and ability to establish relationships with customers
• commercial mindset
• driving license required
• PC skills
• can-do attitude with the ability to handle multiple-tasks with contending priorities

Benefits

• mobile phone
• company car
• laptop

Trade

• installation & Maintenance
• Installation & Maintenance

Earnings for position field service engineer