Earnings on positions in THE STAPLEFORD PRIVATE CLINIC
THE STAPLEFORD PRIVATE CLINIC is looking for employees for positions:
centre manager
Working hours
full-time | Permanent
Responsibility
deliver training and support focused on Patient care and Customer Service
drive revenue by having in depth knowledge of treatments and procedures and optimising practitioner diaries
deliver/arrange training from consultants and new treatments
answering new patient incoming calls
coach, motivate and drive performance of staff members and always lead by example
engaging callers and converting new leads
oversee general in house and external processes within the call centre including IT, software, systems
book existing patient appointments
Salary
salary
Requirements
excellent telephone manner
must have at least two years call/contact centre management experience
proficient with IT systems including Microsoft packages
experience of working in a 5 star, high volume environment
ability to multi-task
experience with problem solving and troubleshooting
organised and efficient
excellent communication skills and the ability to build rapport quickly with a variety of individuals
receptionist
Working hours
full-time | Part-time | Permanent
full-time | Permanent
Salary
salary
Responsibility
meet and greet Patients for consultations/treatments ensuring they are dealt with in a first class, professional manner
meet and greet other visitors, practitioners, contractors etc and signpost to relevant department or staff member
chaperone clinic visitors to relevant department, where required
utilise Clinic Office for appointments and payments and the completion of patient details
ensuring conversions are updated correctly throughout the day
ensuring a high standard of presentation is maintained in all patient common areas; to include building entrance, hallway, reception, waiting room and toilets and report any faults or risks to the FoH Manager
responsible to ensure patient complaints are reported to the FoH Manager
answer all incoming calls to the reception desk within service levels set
Requirements
previous 5\* customer service experience within a high-end industry
previous customer service experience within a high-end industry
previous reception experience
previous cashiering experience
excellent organisational skills with attention to detail
excellent organisational skills
previous administration experience
good knowledge of IT systems
sales executive
Working hours
full-time
Salary
salary
Requirements
confidence in upselling
self-motivated with a results-driven approach
excellent negotiation and objection handling skills
ability to deliver first-class customer service
excellent written & verbal communication skills
proven experience as a telephone or face to face sales executive that is used to hitting KPIs, sales goals and targets