THE STAPLEFORD PRIVATE CLINIC Salary

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6 reviews in total
  London
TOP FLAT, THE STAPLEFORD CENTRE 25A ECCLESTON STREET LONDON SW1W 9NP
TIN: 05860338
  Other service activities
Rating of the company
based on 0 evaluations
6 reviews in total

Earnings on positions in THE STAPLEFORD PRIVATE CLINIC

THE STAPLEFORD PRIVATE CLINIC is looking for employees for positions:

centre manager

Working hours

  • full-time | Permanent

Responsibility

  • deliver training and support focused on Patient care and Customer Service
  • drive revenue by having in depth knowledge of treatments and procedures and optimising practitioner diaries
  • deliver/arrange training from consultants and new treatments
  • answering new patient incoming calls
  • coach, motivate and drive performance of staff members and always lead by example
  • engaging callers and converting new leads
  • oversee general in house and external processes within the call centre including IT, software, systems
  • book existing patient appointments

Salary

  • salary

Requirements

  • excellent telephone manner
  • must have at least two years call/contact centre management experience
  • proficient with IT systems including Microsoft packages
  • experience of working in a 5 star, high volume environment
  • ability to multi-task
  • experience with problem solving and troubleshooting
  • organised and efficient
  • excellent communication skills and the ability to build rapport quickly with a variety of individuals

receptionist

Working hours

  • full-time | Part-time | Permanent
  • full-time | Permanent

Salary

  • salary

Responsibility

  • meet and greet Patients for consultations/treatments ensuring they are dealt with in a first class, professional manner
  • meet and greet other visitors, practitioners, contractors etc and signpost to relevant department or staff member
  • chaperone clinic visitors to relevant department, where required
  • utilise Clinic Office for appointments and payments and the completion of patient details
  • ensuring conversions are updated correctly throughout the day
  • ensuring a high standard of presentation is maintained in all patient common areas; to include building entrance, hallway, reception, waiting room and toilets and report any faults or risks to the FoH Manager
  • responsible to ensure patient complaints are reported to the FoH Manager
  • answer all incoming calls to the reception desk within service levels set

Requirements

  • previous 5\* customer service experience within a high-end industry
  • previous customer service experience within a high-end industry
  • previous reception experience
  • previous cashiering experience
  • excellent organisational skills with attention to detail
  • excellent organisational skills
  • previous administration experience
  • good knowledge of IT systems

sales executive

Working hours

  • full-time

Salary

  • salary

Requirements

  • confidence in upselling
  • self-motivated with a results-driven approach
  • excellent negotiation and objection handling skills
  • ability to deliver first-class customer service
  • excellent written & verbal communication skills
  • proven experience as a telephone or face to face sales executive that is used to hitting KPIs, sales goals and targets