THE STAPLEFORD PRIVATE CLINIC Salary
TOP FLAT, THE STAPLEFORD CENTRE 25A ECCLESTON STREET LONDON SW1W 9NP
TIN: 05860338
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Earnings on positions in THE STAPLEFORD PRIVATE CLINIC
THE STAPLEFORD PRIVATE CLINIC is looking for employees for positions:
centre manager
Working hours
- full-time | Permanent
Responsibility
- deliver training and support focused on Patient care and Customer Service
- drive revenue by having in depth knowledge of treatments and procedures and optimising practitioner diaries
- deliver/arrange training from consultants and new treatments
- answering new patient incoming calls
- coach, motivate and drive performance of staff members and always lead by example
- engaging callers and converting new leads
- oversee general in house and external processes within the call centre including IT, software, systems
- book existing patient appointments
Requirements
- excellent telephone manner
- must have at least two years call/contact centre management experience
- proficient with IT systems including Microsoft packages
- experience of working in a 5 star, high volume environment
- ability to multi-task
- experience with problem solving and troubleshooting
- organised and efficient
- excellent communication skills and the ability to build rapport quickly with a variety of individuals