Salary at THE SANDS HOTEL MARGATE

Responsibility

• greet guests upon arrival and provide a warm welcome
• check guests in and out efficiently, ensuring all details are accurate
• handle guest inquiries and requests promptly and courteously
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• to assist in the smooth operation of all areas of the Reception department
• manage reservations and room assignments effectively
• to check guests in and out and process payments accurately
• answer phone calls and direct them to the appropriate department
• to verify reservations through the reservation system
• assist guests with luggage and transportation arrangements
• to deliver excellent customer service, responding to any guest requests efficiently and effectively and ensuring a warm welcome
• maintain a tidy reception area and ensure it reflects the hotel's standards
• to be responsible for switchboard operation, transferring phone calls to correct extension and taking accurate messages
• to be responsible for taking reservations for guests over phone, via emails, or walk ins
• provide information about hotel facilities, services, and local attractions
• to collect, post, and balance payments to the Rezlynx system, and cash up at the end of the shift
• to inform guests of amenities available as well as pertinent hotel information at all times
• to maintain the front desk area in a neat, organized, and stocked manner at all times
• to follow all hotel policy and procedures, including SOP’s, HR and H&S

Requirements

• commitment to delivering excellent customer care
• good communication and organisational skills
• previous experience in a hotel reception or customer service role is desirable
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• A get up and go attitude
• excellent phone etiquette and communication skills
• strong organisational skills with attention to detail
• ability to multitask and work well under pressure
• knowledge of hotel operations and guest services
• flexibility to work shifts including evenings, weekends, and public holidays
• previous reception experience would be desirable are seeking a professional and friendly Hotel Receptionist to join our team at a prestigious hotel in the heart of the city
• hotel Reception: 2 years
• torquay: reliably commute or plan to relocate before starting work

Earnings for position hotel receptionist