THE ROYAL COLLECTION TRUST

Requirements

• our exceptional Ticketing and Sales team sell millions of tickets every year and play a vital part in every visitor's experience
• you'll help lead and motivate our dedicated team to meet daily targets and provide exceptional customer service
• constantly driving to improve our service performance, you’ll analyse sales and review processes, before implementing new ideas that will boost numbers
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• beyond this, you’ll help manage daily activities at our central Contact Centre and London counters
• you’ll have a particular focus on Specialist, Access and Travel Trade bookings across our sites. With oversight of these booking provisions, your challenge will be to make sure that every transaction is as smooth and efficient as possible
• building positive relationships with both internal and external stakeholders will be key to your success. You’ll be the operational point of contact for our travel trade partners, as well as our internal trade sales team

Earnings for position sales assistant

Responsibility

• running training, performance reviews and daily briefings for your team
• act as a point of escalation for issues that arise in the day-to-day operation
• running daily briefings, training and performance reviews for your team
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• ensure daily operations run smoothly, acting as a point of escalation for issues that arise
• provide support to the Retail management team

Earnings for position team leader

Responsibility

• act as a point of escalation for issues that arise in the day-to-day operation

Earnings for position supervisor

Requirements

• through permanent and seasonal shops, as well as a growing E-Commerce platform, Royal Collection Trust's retail operations generates revenue that is directly invested into the care and conservation of the Royal Collection
• helping to lead the front line team, you'll make sure they are ready to meet the day's demands, offering an outstanding service to every customer who comes through the door
• every day, you'll engage with them on the shop floor, co-ordinate roles and be the first port of call for any queries
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• you'll motivate and guide your team, monitor their progress and support ongoing personal development, inspiring them to deliver their very best and achieve challenging sales targets
• you'll also oversee the day-to-day operations at our various shops, from stock movement and security, to displays and promotions, as well as helping to optimise sales

Earnings for position retail manager

Earnings for position communications officer