THE RALPH VETERINARY REFERRAL CENTRE PLC

Responsibility

• the Ralph is a large independent multidisciplinary specialist referral centre in Marlow, southeast of England
• we pride ourselves in providing exceptional, compassionate care for dogs and cats
• our dedicated and passionate team continually delivers the best treatment and support for our patients and their families
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• management of our pharmacy's daily operations
• maintain an accurate and up-to-date inventory of pharmaceutical and other supplies and consumables, ensuring stock is always well-stocked and replenished
• assist with the placement, receiving, and organisation of drug and other inventory orders
• ensure that all inventory is properly labelled, stored, and disposed of as required
• work closely with our large team of veterinary surgeons and nurses to ensure that prescribed medications are prepared accurately and efficiently
• liaise with pet carers about their pet’s medication as necessary
• assist with the management and maintenance of inventory records
• we are currently expanding our team and are on the lookout for an equally dedicated Pharmacy and Inventory Manager, Lead or Assistant
• adhere to all Health and Safety guidelines and regulations
• in addition to the other member of the Pharmacy and Inventory team, you will work closely with our Clinical Operations Manager, Assistant Clinical Director, and Clinical Operations Assistants, among others

Requirements

• already being a Companion Animal Suitably Qualified Person or having a similar qualification is desirable but not essential
• prior experience in the veterinary or another healthcare sector is a plus
• prior experience in pharmacy or inventory management is a plus
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• strong organisational skills and attention to detail
• excellent communication and teamwork skills
• ability to work in a fast-paced environment and prioritise tasks effectively
• proficient in basic computer applications
• A genuine love for animals and a commitment to their wellbeing
• pharmacy technician: 1 year

Responsibility

• line manage the Customer Care Team, ensuring the team provide high-quality standards of service
• implement internal processes and procedures to deliver continuous improvements
• monitor set Key Performance Indicators and Service Level Agreements, ensure team’s targets are consistently met
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• compile accurate reports, analyse statistics and control resources to deliver an efficient and outstanding service
• identify knowledge gaps/training needs and work closely with the Hospital Director to ensure the team is supported
• act as a mentor to our Customer Care Team, helping them to resolve issues at the point of call where possible
• work with the Team Leader to provide onboarding and training to new Customer Care Team members
• work closely with our Finance and Pricing teams to ensure billing and pet insurance matters are dealt with accurately and efficiently

Earnings for position team manager