THE PRIVATE OFFICE

Responsibility

• analysing clients circumstances, portfolios and objectives and preparing appropriate recommendation reports for the Advisers
• we are looking for a positive team member with drive, ambition, and a strong work ethic
• the Role
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• you will work alongside a Paraplanner on specific cases throughout the advice process, assisting in conducting research where appropriate
• key Responsibilities
• undertaking research for asset allocation on existing client portfolios using FE Analytics and our in-house research tools
• providing high quality technical, administrative and research support to the Advisers
• undertaking whole-of-market research for protection and annuity quotes
• are you a technical administrator looking for a new role?
• competently and professionally interact with third party providers over the phone and via email
• are you looking for a rewarding career in financial services with an expanding, forward thinking company?
• undertaking whole-of-market research as required, including investments, pensions and protection plans
• undertaking research for asset allocation on clients’ existing portfolios, quantifying and analysing those clients’ existing investments
• do you have experience working within financial services and want a new challenge?
• you will be working as part of a productive, high performing team to provide full support to the Paraplanners within the Client Delivery Team
• maintain the CRM system to ensure that all advice requests are updated accurately
• as a Paraplanner you will be working as part of a productive, high performing team to provide full support to our Advisers and Financial Planning Executives
• the objective of the role is to ensure there is a seamless flow of advice requests into the Client Delivery Team supported by clear and accurate policy information that you have obtained
• ensure that all tasks on CURO are completed in line with company policies and procedures
• your role will be to offer the most efficient, professional and effective client service possible with a high focus on quality and accuracy
• liaising with the Regulatory & Technical team to ensure the advice is compliant
• speaking regularly with Advisers and Paraplanners to keep them up to date with advice in the pipeline
• be able to prioritise work in your queue by liaising with advisers on a regular basis
• providing high quality research and administrative support to the Paraplanners. This will be achieved by contacting providers to obtain and compile accurate policy information
• building strong and effective working relationships with other teams in the firm and third-party product providers
• speaking regularly with advisers and their support to keep them up to date with advice in the pipeline
• there will be the opportunity to take part in projects on an ad-hoc basis as required by the business
• building strong and effective working relationships with other teams in the firm and third party product providers
• do you have a friendly and approachable manner and take pride in providing a professional, high quality and personal service to clients?
• ensuring that all client records and data are maintained accurately and efficiently
• participating in ad hoc projects and tasks as and when required

Requirements

• compliance with the Financial Conduct Authority Handbook and that body’s regulations
• maintain an understanding of the regulatory environment commensurate with the role
• maintain awareness of all risk-related issues and ensure compliance with The Private Office’s standards, policies and procedures
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• build and maintain effective relationships within The Private Office
• motivate and develop fellow employees
• engender a positive and professional working environment that encourages quality staff to join The Private Office and develop within the business
• undertake the working day in accordance with The Private Office’s Core Values

Earnings for position paraplanner

Responsibility

• the Role
• key Responsibilities
• the Company
  Show more +45
• to be the first point of contact for TPO Invest & TPO Wealth support
• to be the technical helpdesk support for Investment Champion D2C platform
• liaising with new clients to gather information
• process new client meeting packs for advisers
• provide backup support to third party platforms, namely, Novia, Ascentric, Standard Life Wrap, Seven IM, Transact & Nucleus
• generate tasks for advice reports to be produced
• provide an excellent email and telephone support to internal advisers, client services and paraplanners
• money laundering and ID checks for all clients including running Smartsearch reports
• to build relationships with key suppliers and manage support tickets raised both internally and externally within agreed SLAs
• to provide full administrative & helpdesk support to the TPO Invest Platform and TPO Wealth portal, as well as additional support services to data and reporting across Platform Services, and in turn deliver a professional, compliant, and effective service with a high focus on quality and accuracy
• preparation of meeting packs for client review meetings
• process and monitor any relevant business on the TPO Invest Platform
• are you looking for a rewarding career in financial services with an expanding, forward thinking company?
• to be the first point of contact for clients
• processing post review meeting outcomes
• track all transfer business submitted by client services to ensure its timely receipt onto the TPO Invest Platform
• provide an excellent telephone-based service to clients both external and internal together with third party providers
• we are an award-winning team of Independent Financial Advisers who provide a personal, independent and bespoke wealth management service to high net worth clients. We are an expanding business with offices in London, Leeds City Centre and Bath
• input information for new and existing clients onto CRM System . Ensuring Know Your Client information for clients is entered fully and accurately
• generating invoices for Cashflow advice
• contact and liaise with relevant product providers/third parties to ensure business is being processed accurately and efficiently, where appropriate
• arrange client meetings to support allocated adviser
• ensure that all tasks on CURO are completed in line with company policy and procedures
• ensure that financial transactions are completed correctly and files are fully FCA compliant
• develop and maintain effective relationships with colleagues and third parties
• your role will be to assist our Financial Advisers by providing full administrative support and maintaining close contact with our clients to deliver a professional, compliant and effective service
• manage and track pipeline activity providing regular progress updates to both client and adviser
• provide excellent telephone-based service to clients both external and internal together with third-party providers
• provide backup support to the Trading sister team for dealing tasks when required
• complex technical new business processing i.e Defined Benefit transfers, specialised investments
• be aware and act upon any compliance, risk, and quality issues
• support and maintain the data integrity and reporting of the TPO Invest Platform and TPO Wealth Portal
• do you have a friendly and approachable manner and take pride in providing a professional, high quality and personal service to clients?
• contact and liaise with relevant product providers/third parties
• process and issue client invoices including adviser charging arrangements and liaise with the Finance team to chase overdue payments
• provide recommendations/improvement ideas to increase operational efficiencies within the team
• ensure that all tasks and tickets are completed in line with SLAs, company policy and procedures
• be aware and act upon any compliance, risk and quality issues
• liaise with clients, solicitors and accountants as necessary in order to obtain relevant information and resolve queries
• assess client file documents in accordance with compliance requirements, identifying and correcting remedial actions as requested
• arrange the setup of TPO Wealth portal access for staff and clients and ensure ongoing helpdesk queries are answered and resolved within SLAs
• skills & Qualifications
• are you looking for a rewarding career in financial services with an expanding, forward thinking company? Do you have a friendly and approachable manner and take pride in providing a professional, high quality and personal service to clients? If so, we are searching for enthusiastic and hardworking individuals to join our team
• maintain the CRM system to ensure that KYC information for clients is entered fully and accurately
• develop and maintain effective relationships with clients, colleagues and third parties

Requirements

• strong operational experience within the Financial Services industry
• A desire to further develop knowledge and to undertake relevant examinations to support understanding within the role
• organisation and prioritisation skills
  Show more +2
• excellent verbal and written communication skills with an eye for detail
• professional telephone manner

Earnings for position financial services administrator

Responsibility

• the Role
• key Responsibilities
• the Company
  Show more +36
• to be the first point of contact for TPO Invest & TPO Wealth support
• to be the technical helpdesk support for Investment Champion D2C platform
• provide backup support to third party platforms, namely, Novia, Ascentric, Standard Life Wrap, Seven IM, Transact & Nucleus
• provide an excellent email and telephone support to internal advisers, client services and paraplanners
• to build relationships with key suppliers and manage support tickets raised both internally and externally within agreed SLAs
• to provide full administrative & helpdesk support to the TPO Invest Platform and TPO Wealth portal, as well as additional support services to data and reporting across Platform Services, and in turn deliver a professional, compliant, and effective service with a high focus on quality and accuracy
• process and monitor any relevant business on the TPO Invest Platform
• are you looking for a rewarding career in financial services with an expanding, forward thinking company?
• to be the first point of contact for clients
• track all transfer business submitted by client services to ensure its timely receipt onto the TPO Invest Platform
• provide an excellent telephone-based service to clients both external and internal together with third party providers
• we are an award-winning team of Independent Financial Advisers who provide a personal, independent and bespoke wealth management service to high net worth clients. We are an expanding business with offices in London, Leeds City Centre and Bath
• contact and liaise with relevant product providers/third parties to ensure business is being processed accurately and efficiently, where appropriate
• arrange client meetings to support allocated adviser
• ensure that financial transactions are completed correctly and files are fully FCA compliant
• your role will be to assist our Financial Advisers by providing full administrative support and maintaining close contact with our clients to deliver a professional, compliant and effective service
• manage and track pipeline activity providing regular progress updates to both client and adviser
• provide backup support to the Trading sister team for dealing tasks when required
• complex technical new business processing i.e Defined Benefit transfers, specialised investments
• support and maintain the data integrity and reporting of the TPO Invest Platform and TPO Wealth Portal
• do you have a friendly and approachable manner and take pride in providing a professional, high quality and personal service to clients?
• contact and liaise with relevant product providers/third parties
• ensure that all tasks on CURO are completed in line with company policy and procedures
• process and issue client invoices including adviser charging arrangements and liaise with the Finance team to chase overdue payments
• ensure that all tasks and tickets are completed in line with SLAs, company policy and procedures
• be aware and act upon any compliance, risk, and quality issues
• be aware and act upon any compliance, risk and quality issues
• liaise with clients, solicitors and accountants as necessary in order to obtain relevant information and resolve queries
• assess client file documents in accordance with compliance requirements, identifying and correcting remedial actions as requested
• arrange the setup of TPO Wealth portal access for staff and clients and ensure ongoing helpdesk queries are answered and resolved within SLAs
• skills & Qualifications
• are you looking for a rewarding career in financial services with an expanding, forward thinking company? Do you have a friendly and approachable manner and take pride in providing a professional, high quality and personal service to clients? If so, we are searching for enthusiastic and hardworking individuals to join our team
• develop and maintain effective relationships with colleagues and third parties
• maintain the CRM system to ensure that KYC information for clients is entered fully and accurately
• develop and maintain effective relationships with clients, colleagues and third parties
• provide recommendations/improvement ideas to increase operational efficiencies within the team

Requirements

• strong operational experience within the Financial Services industry
• A desire to further develop knowledge and to undertake relevant examinations to support understanding within the role
• organisation and prioritisation skills
  Show more +2
• excellent verbal and written communication skills with an eye for detail
• professional telephone manner

Responsibility

• the Role
• key Responsibilities
• to be the first point of contact for clients
  Show more +16
• provide an excellent telephone-based service to clients both external and internal together with third party providers
• arrange client meetings to support allocated adviser
• ensure that financial transactions are completed correctly and files are fully FCA compliant
• your role will be to assist our Financial Advisers by providing full administrative support and maintaining close contact with our clients to deliver a professional, compliant and effective service
• manage and track pipeline activity providing regular progress updates to both client and adviser
• complex technical new business processing i.e Defined Benefit transfers, specialised investments
• contact and liaise with relevant product providers/third parties
• liaise with clients, solicitors and accountants as necessary in order to obtain relevant information and resolve queries
• maintain the CRM system to ensure that KYC information for clients is entered fully and accurately
• process and issue client invoices including adviser charging arrangements and liaise with the Finance team to chase overdue payments
• do you have a friendly and approachable manner and take pride in providing a professional, high quality and personal service to clients?
• ensure that all tasks on CURO are completed in line with company policy and procedures
• develop and maintain effective relationships with clients, colleagues and third parties
• assess client file documents in accordance with compliance requirements, identifying and correcting remedial actions as requested
• be aware and act upon any compliance, risk and quality issues
• provide recommendations/improvement ideas to increase operational efficiencies within the team

Earnings for position ifa administrator

Responsibility

• assess client file documents in accordance with compliance requirements, identifying and correcting remedial actions as requested
• contact and liaise with relevant product providers/third parties
• maintain the CRM system to ensure that information for clients is entered fully and accurately
  Show more +3
• ensure that all tasks on CURO are completed in line with company policy and procedures
• ensure that financial transactions are completed correctly and files are fully FCA compliant
• maintaining a robust diary system of reminders to ensure all customers receive a quarterly review of products

Requirements

• financial services or accounts experience is desirable
• high level of accuracy and attention to detail
• effective organisational skills
  Show more +4
• to have the ability to record data accurately
• excellent verbal and written communication skills, including an ability to effectively deal with telephone and email enquiries
• ability to work co-operatively with others to meet tight deadlines
• knowledge of cash savings products on an either personal or professional basis is an advantage, though full training will be given

Benefits

• profit sharing