barista
3 the last 287 days, recently 2023-09-22
Responsibility
- prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies
- ability to texture & pour milk
- take customer orders and provide exceptional customer service
Show more +19 - operate coffee brewing equipment and espresso machines
- maintain cleanliness and organisation of the coffee bar area
- handle cash transactions and operate the cash register
- job Description: Barista / Server
- use initiative to confidently problem solve issues regarding technical issues that may occur
- assist with food preparation, such as sandwiches and pastries
- as Barista you will be an essential part of the team and have the privilege to work on some of the best equipment available such as our Victoria Arduino VA388 Black Eagle Gravitech
- manage customer feedback with empathy and a solutions-focused approach
- ensure quality control by following recipes and beverage standards
- you will be responsible for running the bar during a busy shift in our restaurant, making all drinks to order, from espresso based drinks, to filter, cocktails, wines, cold-drinks and teas
- provide recommendations to customers based on their preferences
- you will be able to do this efficiently whilst maintaining The Pocket standards in regards to presentation, quality and importantly, adhering to health & safety standards
- escalating issues to the Restaurant Manager when required
- all staff are required to be proficient in every area of the Front of House duties, you will rotate with our other barista's by performing both bar and serving roles, providing the balance of getting to chat and interact with our wonderful customers
- you will have a passion for coffee, take pride in learning, training and promoting our various exceptional coffee beans supplied by 3FE
- have an eye for detail ensuring that every single drink is of a consistently high standard
- handle pressure with a cool calm head and be able to prioritise the docket queue accordingly to maximise both take-away and sit-in sales, whilst also managing customer satisfaction and expectations to our high standards
- job Type: Full-time
- work with the team to ensure the restaurant always look amazing, quality control of food & drinks is maintained to high standards
Requirements
- previous experience as a Barista / Server is essential
- ability to work in a fast paced environment delivering consistent great quality coffee & drinks
- knowledge of different coffee brewing methods is a plus
Show more +11 - excellent time management skills to handle multiple orders simultaneously
- at least 1 year Barista experience in a similar calibre of busy restaurant/café
- ability to work effectively and efficiently whilst under pressure in a busy environment with a positive approach to problem solving
- you must be eagle-eyed when it comes to quality control and be confident to ensure standards are maintained
- have a love of food, speciality coffee, multi-task with ease and bring a positive can-do attitude
- be self-motivated and enthusiastic about delivering an excellent customer experience for every single customer
- barista experience: 1 year
- hospitality: 1 year
- approach training and learning new skills with an attitude of humility and an enthusiasm for self-improvement
- customer service: 1 year
- be well presented and have excellent timekeeping
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