Earnings on positions in THE OTHER PERSON CONSULTANCY
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THE OTHER PERSON CONSULTANCY is looking for employees for positions:
customer service administrator
customer service administrator
Working hours
full-time
Language
english
Responsibility
\* Supporting the first point of contact to Soakly users , maintaining excellent customer service at all times
\* Looking after all the social media channels for Soakly. This is currently Facebook, Messenger and LinkedIn
\* Updating the company in-house booking and customer relationship management system
\* Respond positively and quickly to customer and help-desk enquiries and take appropriate action in-line with company procedures
\* Ensure the systems are managed and maintained in-line with company policies and procedures to make sure the customers receive a high-quality service
Requirements
\* Previous experience within a highly customer-focused role
\* Outstanding customer-service skills with strong verbal and written communication
\* The ability to think on your feet
\* A confident, polite and professional persona
\* Smartly presented
\* Office experience: at least 3 years
customer service: 3 years
\* Social Media Marketing: 1 year
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