THE NORWICH MEDICAL CENTRE

Responsibility

• highlighting and implementing management and preventative interventions where applicable
• the remit of our Lead Practice Nurse is to be confident working with and on behalf of the Clinical Team at The Birches Medical Centre
• the focus and main responsibilities within the role is to deliver exceptional patient care, directing experience and knowledge to patients with long-term conditions
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• you will be responsible for advancing patient care, applying clinical decision-making based on each individual and delivering collaborative working, as a unit, with both the Nursing Team situated at the surgery and the practice teams alike
• full support of both practice and locally executed policies and procedures will be required while providing leadership and direction within the practice

Current offers for the position:

Responsibility

• queries
• processing Repeat Prescriptions
• to take a proactive approach to the safe handling of prescriptions, including assessment of risk and making recommendations for improvement
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• co-ordinating Repeat Prescribing Systems
• medicines Reconciliation
• to respond to queries from patients and staff in a professional manner referring to the appropriate healthcare professional in accordance with practice protocols
• to participate in the daily preparation of repeat prescriptions in order to ensure high quality and timely repeat prescribing and to support the GPs involved in the preparation of acute and repeat prescriptions
• medication Review
• to complete medication reviews prioritising patients with polypharmacy, strong opioids, high risk medicines and patients with unplanned hospital admissions
• to ensure that the safeguarding of patients is a paramount concern and that any suspicions regarding patients’ safety are raised with the appropriate authority
• to proactively contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems
• to reduce the prescribing of medicines available over the counter, low value and low priority treatments and self-care items
• care Home Patients
• to ensure stock is maintained and out of date stock is identified and disposed of in a timely manner
• to update patients’ medical records / prescribing accordingly liaising with community pharmacy to ensure the correct medicines are continued following transfer of care / hospital letters / discharge letters
• alert other team members to issues of quality and risk
• contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

Requirements

• pharmacy: 1 year

Current offers for the position:

Earnings for position receptionist

Current offers for the position:

Responsibility

• you must be organised and confident, have a friendly and approachable manner and can work under pressure
• previous primary care experience is not essential as training will be provided
• job Summary The role is primarily line managing the Team Leaders in each department as well as carrying out day to day activities including ensuring the timely delivery of departmental reports and improving operational efficiencies
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• exhibit safe, professional decision-making and high level of care for patients within the Practice
• the post holder will work closely with the Business Manager to ensure high standards are maintained and departmental objectives are achieved
• the successful candidate must be able to work on their own initiative and have some supervisory experience, along with strong HR and IT skills
• work collaboratively with the wider Practice team to meet the needs of our diverse range of patients
• support the delivery of required policy and procedures
• in order to work at this level full enhanced DBS clearance must be met
• key Responsibilities The following are the core responsibilities of the Senior Team Manager
• to provide day-to-day support, leadership, first line management and guidance, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed
• be suitably proficient with IT systems and software applications, preferably in a clinical setting
• ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice, and using IT systems and software
• the post holder will: Be an experienced supervisor/manager/leader of staff Have excellent service, leadership, communication and project management skills
• to undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS
• ensure all reception and administration duties are completed to the highest standard
• to introduce new policies and procedures in line with current regulations
• absence Management and the direct management of staff in line with our Policies
• manage and deal with day-to-day needs, difficulties and requirements of the partners and other clinical staff
• support the Business Manager and Governance Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc
• to provide communications between patients, doctors and other staff
• to be a point of contact for staff and patient queries and concerns
• work with other teams on improving the quality of service and patient care, in response to local and national policies and initiatives as appropriate
• work with the Team Leaders and other members of the practice to identify areas for improvement and assist in change management where appropriate
• providing support and ensure training for current and new staff is carried out
• dealing with patient complaints with support from the Governance Manager relating to front desk/reception services
• support the Team Leaders in the recruitment and induction of all new reception and administration staff
• the role is primarily line managing the Team Leaders in each department as well as carrying out day to day activities
• comply with Practice health and safety policies by following agreed safe working procedures

Current offers for the position:

Responsibility

• the post holder will work as part of a team in a patient-facing role
• highlighting and implementing management and preventative interventions where applicable, discussing and promoting Over The Counter availabilities where appropriate
• the post holder will provide primary support to general practice staff with regards to prescription and medication queries
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• promote and implement reduction in practice spending, while maintaining patient safety
• the post holder will be a pharmacist, who acts within their professional boundaries, supporting and working alongside a multidisciplinary team in general practice
• the remit of our Clinical Pharmacist is to be confident working with and on behalf of the Clinical Team at The Birches Medical Centre
• in this role they will be supported by the lead clinical pharmacist practice team and the wider team to develop their role and associated skills
• the focus and main responsibilities within the role is to deliver exceptional patient care, directing experience and knowledge to patients surrounding their medications
• the post holder will be supported to develop their role to become a non-medical prescriber if not already completed
• the post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy
• daily consultations will consist of Offering advice to patients related to their medications and medical problems Monitoring patient prescription use to ensure they don't abuse medication Recommending the most appropriate administration routes based on patient needs To work within the governed guidelines to review, prescribe or stop medications, make changes where applicable and discuss these directly with the patients
• they will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patients in the GP practice
• you will be responsible for advancing patient care, applying clinical decision-making based on each individual and delivering collaborative working, as a unit, with both the staff situated at the surgery and external the practice teams alike
• the post holder will provide clinical leadership on medicines optimisation and quality improvement, including managing projects related to prescribing quality and patient safety, as well as managing some aspects of the quality and outcomes framework and enhanced services
• full support of both practice and locally executed policies and procedures will be required while providing guidance and direction within the practice where applicable
• the post holder will ensure that the practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload
• you will be required to remain up to date on all aspects of medicine to follow new developments, updates to medication restrictions, cost-effective prescribing switches or other important information about prescription medications
• the role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice

Current offers for the position: