THE NATIONAL ENERGY FOUNDATION

Responsibility

• supporting the reception area, including welcoming customers and guests
• organising company correspondence, including phone calls, emails, letters, and packages
• organising meetings, scheduling appointments, and overseeing catering during company events
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• performing data entry roles, including updating records and databases for personnel, financial and legal information
• maintaining inventory of office and project supplies, including stationery and multimedia equipment to ensure smooth office operations
• creating travel itineraries for the senior management team, employees, and company events
• coordinate with clients to set up meetings, prepare presentations, and minute taking
• maintain databases or spreadsheets of important project data such as budgets, timelines, and milestones
• liaise between local authorities and installers to ensure the smooth progression of grant applications for residents supported within our fuel poverty service
• liaise with installers and homeowners to become members of various programmes and to support their membership on a day to day basis
• run reports based on client requirements including deeper level data analysis
• prepare and/or update reports, correspondence, and other documents as required by Project Managers
• working with the project teams to continually improve and refine our CRM and reporting systems
• coordinating planning and/or scheduling of business meetings and events
• call downloading, reporting, and monitoring
• adhere fully to NEF Quality Management Systems
• working with the Project teams to continually improve and refine our CRM and reporting systems
• research and development
• assist Project Managers with the administration and reporting of projects
• support, assist and deputise for other members of the Foundation as workload and/or circumstances might require
• manage a range of systems and processes, including relevant CRM systems and/or databases
• other duties as agreed with your Line Manager alongside Project Managers

Requirements

• customer service: 2 years
• administrative experience: 2 years

Earnings for position administrator

Responsibility

• lead project delivery, managing a team of one or more internal staff , overseeing day-to-day project requirements, reporting on KPIs and inputting into future project strategy
• accountable for delivering successful projects, potentially across any one of NEF’s core strands, including comprehensive recording of costs, allocated resources, time spent and income obtained
• support, assist and deputise for your Line Manager as workload and/or circumstances might require
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• act as a key representative of NEF, in a leadership role, at external events and/or meetings as required

Requirements

• project Management: 1 year

Responsibility

• liaise between local authorities and installers to ensure the smooth progression of grant applications for residents in our Warm People stream
• researching and collaborating with potential clients to join our membership programmes and taking this through to sign up
• manage a range of systems and processes, including relevant CRM systems and/or databases
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• adhere fully to NEF Quality Management Systems
• assist Project Managers with the administration and reporting of projects
• support, assist and deputise for other members of the Foundation as workload and/or circumstances might require
• liaise with installers and homeowners to become members of various programmes and to support their membership on a day to day basis
• other activities as agreed with Line Manager
• provide secretariat services to programme steering groups, including arranging meetings, suggesting agendas, taking minutes and ensuring all participants are cognisant with the aims of the programme